Hisense MT9618EUEM Manual
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Hisense MT9618EUEM Manual

Hisense MT9618EUEM Manual

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MT9618EUEM

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Summary of Contents for Hisense MT9618EUEM

  • Page 1 MT9618EUEM...

  • Page 2: Table Of Contents

    Contents First-Time Use Using the E-Manual..........................4 Home Screen............................4 Connecting to the Internet........................6 Setup via Mobile Phone........................8 Prepare Live TV..........................8 Using External Devices........................8 Using the TV Voice Service.......................9 Enjoy Live TV Channel Scan........................... 10 Live Menu............................11 Channel Edit............................. 13 Programme Info..........................15 Programme Guide (EPG).........................
  • Page 3 Contents Connecting Headphones........................39 Connecting Audio Visual (AV) Devices....................40 Connecting Speakers or Other Audio Receivers................41 Connecting a Digital Audio System with ARC/eARC...............41 Connecting a PC..........................42 Settings Overview Picture............................... 43 Sound..............................48 Network............................. 54 General............................. 55 Support............................. 58 Using Parental Controls........................60 Reset to Factory Default........................
  • Page 4 Contents Other Issues............................. 80...

  • Page 5: First-Time Use

    First-Time Use Using the E-Manual View the embedded E-Manual that contains information about your TV's key features. Disclaimer: Instructions and images throughout this manual are only for reference and may differ from the actual product. Launch the E-Manual Press    ...
  • Page 6 First-Time Use 1. Navigation bar 2. Apps Note: • Indicators or icons may vary depending on models/countries/regions. Display the Home Screen Press     button on your remote control to enter the Home screen.  /  To choose input, press    ...

  • Page 7: Connecting To The Internet

    First-Time Use To delete all notifications, select Clear All. Note: • The Alexa Notification may not be applicable in some models/countries/regions.    VIDAA Account A VIDAA account provides all the best features of your Smart TV and ensures that all services are kept up to date.
  • Page 8 First-Time Use • IP Settings In IP Version, you can select from IPv4 and IPv6. When IPv4 is selected, the IP address, netmask, gateway, DNS Server 1 and DNS Server 2 will be automatically defined, or you can configure them manually for your network connection.

  • Page 9: Setup Via Mobile Phone

    First-Time Use Setup via Mobile Phone When you turn on the TV for the first time, the TV will support setup via your smart device by scanning the QR code. If you scan the QR code to allow setup via the mobile app, setup of the TV will be more efficient. Before performing setup with the mobile app, please make sure your mobile device has Bluetooth activated and is connected to the same Network as your TV.

  • Page 10: Using The Tv Voice Service

    First-Time Use Press    /    button on your remote control and select    Settings > System > Advanced Settings > Input Labels to edit the name of input sources. Note: • Some input sources cannot be renamed. Using the TV Voice Service Select Voice Service on the TV To access the Voice Service and select a voice assistant: •...

  • Page 11: Enjoy Live Tv

    Enjoy Live TV Channel Scan You can scan for channels automatically or manually. Auto Scan Automatic channel scan. 1. Press    /    button on your remote control and select TV. 2. In Live TV, press    /    button and select Settings > Channel > Auto Scan. If no TV channels were saved before, you will be prompted to do a channel scan.

  • Page 12: Live Menu

    Enjoy Live TV Related information Prepare Live TV on page 8 Manual Scan Manual scan channels for DTV or ATV. 1. Press    /    button on your remote control and select TV. 2. In Live TV, press    /   ...
  • Page 13 Enjoy Live TV FAV1-4 Display favourite lists 1 to 4. Filter Select channels by Content, HD, Channel Block, Scrambled and Sort. Some options in Filter may not be available in some models/countries/regions. Edit Edit the channel list. Note: • The sub-menu options may vary depending on models/countries/regions. Related information Edit Channel List on page 13...

  • Page 14: Channel Edit

    Enjoy Live TV • Settings Set up picture, sound, channel, network, accessibility, system and support. Note: • Some menus above may not be available in some models/countries/regions. Related information Edit Channel List on page 13 Programme Guide (EPG) on page 15 Programme Recording (PVR) on page 17 HbbTV...
  • Page 15 Enjoy Live TV • Restore: Press     [RED] button, or press    /    button to display the colour menu and select RED to enter the list of deleted channels. Press     button to restore the deleted channel. •...

  • Page 16: Programme Info

    Enjoy Live TV • Select     Add channels to add the selected channel to the favourite list. • Select a channel in a favourite list, then press     button to move it. • Select a channel in a favourite list, then press    ...
  • Page 17 Enjoy Live TV channels only. The Guide (EPG) also provides a simple way to record your favourite programmes and a reminder function, which can switch channels automatically at scheduled times, so that you will not miss programmes of interest. The availability and amount of programme information will vary depending on the broadcaster.

  • Page 18: Programme Recording (Pvr)

    Enjoy Live TV Programme Recording (PVR) The PVR function allows you to easily record digital television content for later viewing. Read before Recording Programmes • To use PVR, you must connect a storage device for recording. PVR will not function if a data storage device has not been connected.
  • Page 19 Enjoy Live TV Standby Recording If you press the power button during recording and select Standby Recording, your TV will go into standby mode, but the recording process will continue. If you press the power button again to wake up the TV, the recording process will not be affected.
  • Page 20 Enjoy Live TV • The PVR function may not be applicable in some models/countries/regions. • Buttons on remote control will vary depending on models/countries/regions. Related information Schedule Recording cannot be used. on page 75 Recording List Access recording list In Live TV, press    / ...

  • Page 21: Reminder

    Enjoy Live TV Reminder Setup this feature to allow reminders to be displayed of future programmes. Set up a Reminder 1. In Live TV, press     button, or press     > Guide (EPG) to display programme guide.  /   / ...

  • Page 22: Hbbtv

    Enjoy Live TV 3. Total time 4.     Record: to convert a Timeshift to a live recording of the current broadcast channel. Select     and the programme content you have watched in Timeshift will also be saved to the storage device. 5.

  • Page 23: Learn About Live Tv Support Settings

    Enjoy Live TV VIDAA tv will start playing after selecting a channel. It's easy for you to get access without doing extra work. Note: • To use this feature, you need to connect to the internet and agree to the EULA during the device setup. •...
  • Page 24 Enjoy Live TV Search In Live TV, press     button to search for channels. Parental Control Turn on Parental Control to prevent children from being able to view certain content. For more information, please refer to Settings Overview > Using Parental Controls in this manual.

  • Page 25: Benefits Of Smart Tv

    Benefits of Smart TV Using a VIDAA Account Sign into your VIDAA account and create multiple profiles to receive personalised content according to your account preferences. Sign into an account Before signing into your VIDAA account, make sure your TV is connected to the network. For more about network settings, please refer to First-Time Use >...
  • Page 26 Benefits of Smart TV How to use Hands-Free Wake-up After the Alexa or VIDAA Voice setup has been completed, say "Alexa" or "Hey VIDAA" to call up the voice assistant without the use of your hands. Note: • The Hands-Free Wake-up function may not be applicable in some models/countries/regions. •...
  • Page 27 Benefits of Smart TV Connect to a Wireless Network on page 7 VIDAA Voice Setup VIDAA Voice is a voice assistant to help you control the TV and search content, supporting several languages. Before using VIDAA Voice, please check the following: •...
  • Page 28 Benefits of Smart TV 2. Find and select VIDAA Voice service in the app. 3. Follow the instructions in the app to link your VIDAA account signed in on your TV to your Google Account. Google Smart Home Service is set up and ready. Control your smart TV by using your voice through the Google Home device or App.

  • Page 29: Content Sharing

    Benefits of Smart TV • Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network environment. Note: • Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa Echo or Google Home.

  • Page 30: Using Apps

    Benefits of Smart TV 5. Select a media content item from the list to play. Note: • Some Android/iOS/PC devices may not support content sharing function. If your device does not support content sharing, you can download an app that supports the function to connect to your TV. For more information, please refer to Benefits of Smart TV >...

  • Page 31: Using The Art App

    Benefits of Smart TV Using the Art App Press     button on your remote control and select VIDAA art.  /  Numerous artworks created by global artists presented for you to browse or set as a screensaver. Browse artworks • When you select an artwork to browse in full screen mode, press  ...

  • Page 32: Data Protection And Security

    Benefits of Smart TV 10. Manage websites in Bookmarks 11. Add websites to Bookmarks Note: • The image is only for reference and may differ from the actual product. • Some contents in the Browser may not be played properly. Related information Data Protection and Security on page 31...

  • Page 33: Using The Mobile App

    Benefits of Smart TV Store Mode Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions and is only intended for use in retail stores. When Store Mode is selected, press    / ...

  • Page 34: Connecting To External Devices

    Connecting to External Devices Remote & Accessories Connect remote controls or other accessories, such as keyboards, mouse and gamepad devices, to interact with your Smart TV with ease. Connect Remote Control Connect a Bluetooth remote control Pair the Bluetooth remote control to the TV after you power the TV on. Keep the remote control within 3 metres from the TV.
  • Page 35 Connecting to External Devices Enable device auto power off Press     button on your remote control and select    Settings > System > HDMI & CEC > Device  /  Auto Power Off. Set to On to turn off HDMI & CEC compatible external devices when the TV is turned off. Enable device auto power on Press  ...

  • Page 36: Connecting Bluetooth Devices

    Connecting to External Devices Note: • Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some Apps. • Bluetooth function may not be supported depending on the models/countries/regions. • For more information about how to connect a Bluetooth device, refer to the Bluetooth device user manual. Related information Connect a Bluetooth Device on page 35...

  • Page 37: Connecting A Set Top Box

    Connecting to External Devices Listen to the Audio through Bluetooth Devices Pair the Bluetooth audio device using the TV Bluetooth setup process. Refer to the user manual for your audio device, such as Bluetooth speaker or sound bar, for detailed connection and setup. After the Bluetooth connection is completed, press  ...

  • Page 38: Sharing Your Smart Phone/Computer Screen On The Tv

    Connecting to External Devices When the connection is completed, turn on your TV and Blu-ray or DVD player, switch to the input source by pressing the    /    button, then select the    Input icon on Home screen or press the    / ...

  • Page 39: Connecting Usb Devices

    Connecting to External Devices AirPlay is a source in Inputs. Press the    /    button on your remote control to select the AirPlay, then select AirPlay and HomeKit Settings. You can also find AirPlay and HomeKit settings in system settings on your TV.

  • Page 40: Connecting Headphones

    Connecting to External Devices Select the content you want to play or view. For more information, please refer to Entertainment > Media this manual. Use the USB storage device function The USB storage device function can be used to record and view digital broadcast programmes. Read the precautions below before recording or viewing programmes by using the USB storage device function.

  • Page 41: Connecting Audio Visual (Av) Devices

    Connecting to External Devices Connecting Audio Visual (AV) Devices Connect with a composite video cable To connect an AV device with a composite video cable (not provided), see the illustration below. When the connection is completed, press     button on your remote control and select AV as  / ...

  • Page 42: Connecting Speakers Or Other Audio Receivers

    Connecting to External Devices Connecting Speakers or Other Audio Receivers To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below. Ensure the audio connected devices are switched on before switching on the TV. When the connection is completed, press  ...

  • Page 43: Connecting A Pc

    Connecting to External Devices • If the device has an Input Selector feature, then make sure to change it to TV. • When this port is used for ARC/eARC function, it can be used as signal input when a DVD is connected to an amplifier and the amplifier is connected to the TV at the same time.

  • Page 44: Settings Overview

    Settings Overview Picture Adjust picture mode, picture size and other advanced picture settings. Choose a Picture Mode Press     button on your remote control and select    Settings > Picture > Picture Mode.  /  Select a pre-set picture mode to best suit the content you are viewing. Note: •...
  • Page 45 Settings Overview • This feature may not be applicable in some models/countries/regions. Low blue light certification may vary by model. When you use a HDR signal HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colours. Bright whites look brighter and dark blacks look darker.
  • Page 46 Settings Overview Advanced Picture Settings Setup Press    /    button on your remote control and select    Settings > Picture > Picture Mode Settings. Adjust display settings for each Picture Mode. You can personalise the picture quality by adjusting the following settings.
  • Page 47 Settings Overview • Ultra Smooth Motion Reduce the afterimage effect when viewing fast-moving objects. This function may not be applicable in some models/countries/regions. • Clear Motion Reduce judder and blur from video content. This function may not be applicable in some models/countries/regions. •...
  • Page 48 Settings Overview • Gamma Adjustment Adjust the Gamma to alter how the TV will respond to grayscale content. In low ambient light choose a higher number, in brighter ambient light select a lower number. The default setting of 2.2 is recommended for most ambient light conditions.

  • Page 49: Sound

    Settings Overview Due to the optical characteristics of OLED displays, image retention may occur after the TV has been used for an extended period of time. Panel Refresh is recommended to correct picture quality issues and prevent image retention. Do not remove the power plug from the socket when you want to turn off the TV. Please press the power button on the remote to turn the TV off and Panel Refresh will be operated automatically when the TV is in standby mode.
  • Page 50 Settings Overview • Music In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction. • Speech In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the human voice. • Late Night In Late Night mode, the TV will improve the reproduction and clarity of the human voice with a low volume level.
  • Page 51 Settings Overview • Total Surround Provide surround sound experience with psycho-acoustic processing to place sounds at the side, behind and above the viewer. For best results use with Total Sonics. This function may not be applicable in some models/countries/regions. • Bass Boost Bass Boost uses DTS TruBass™...
  • Page 52 Settings Overview • Wall Mount Setup Automatically optimise the sound based on the position of the TV. This function may not be applicable in some models/countries/regions. • Auto Volume Control Activate to prevent the volume from changing when switching TV channels. After Auto Volume Control is turned on, it will act as DAP Volume Leveler when playing Dolby Audio, or it will provide DRC function when playing DTS bitstream containing DRC metadata.
  • Page 53 Settings Overview Note: • This function is only applicable when     >    Settings > Sound > Speakers > Audio Output is set  /  to ARC or SPDIF Only. Lip Sync Synchronise the video and audio. Note: • This function may not be applicable in some Audio Output modes. Balance Adjust the left and right speaker level to optimise audio for a specific location.
  • Page 54 Settings Overview • When you set built-in speakers and headphones to have audio output at the same time, the sound effect of the speakers may change. Headphone Volume Independently adjust the volume of the Headphones. In Headphone Only mode, you can adjust the volume by the remote or in Headphone Volume menu on screen.

  • Page 55: Network

    Settings Overview Note: • Selections here may vary depending on model type. Available Speaker List Displays the list of speakers that are available, speaker selection and further changes can be made. Note: • Some options here will vary depending on the selected Channel. Search Manually Search for available speakers manually.

  • Page 56: General

    Settings Overview • This function may not be applicable in some models/countries/regions. • Enabling this function may result in higher energy consumption. Wake on LAN Press    /    button on your remote control and select    Settings > Network > Wake on LAN. With a wired Ethernet connection and enabling Wake on LAN, you can switch on the TV from standby and push content to be viewed on the TV with a mobile device App supporting the screencast function.
  • Page 57 Settings Overview • Date/Time Set the Date and Time. You can set the date and time to automatically sync with Internet/broadcast or manually setup by yourself. This function may not be applicable in some models/countries/regions. • Time Zone Select your time zone. This function may not be applicable in some models/countries/regions.
  • Page 58 Settings Overview Select the language used for this TV and your location. • Location Choose the location from where you will watch your TV. • Postcode User can change the Postcode. This function may not be applicable in some models/countries/regions. •...

  • Page 59: Support

    Settings Overview • This function may not be applicable in some models/countries/regions. Power on Settings Setup Auto Init Mode Press     button on your remote control and select    Settings > System > Advanced Settings > Auto  /  Init Mode. Auto Initialization Mode.
  • Page 60 Settings Overview Check Network Connection Status Press     button on your remote control and select    Settings > Support > System Info > Network  /  Connection Status. View the TV's network connection information. Check Input Connection Status Press    / ...

  • Page 61: Using Parental Controls

    Settings Overview Enjoy Safe Use of the TV Press    /    button on your remote control and select    Settings > Support > Disclaimer and Privacy > EULA and Other Policy and Services. Read the Disclaimer Details and Data Protection Policy. Allow/Deny your consent to the listed polices relating to the collection of User/Network data.

  • Page 62: Reset To Factory Default

    Settings Overview • App Block Block access to certain apps. If an app that you want to restrict does not appear here, then check the Parental Control settings in the app. • Website Block Set the range of URLs that the browser can access. •...

  • Page 63: Entertainment

    Entertainment Game Connect your game console and adjust the settings to optimise the TV screen for better gaming entertainment. Connect a Game Console You can connect your game console with a HDMI cable to the TV. To start a game from a game console: 1.

  • Page 64: Freesync

    Entertainment • Screen Position You can press up/down button on remote control to move the screen to Top/Mid/Bottom. • FreeSync Enjoy a smooth viewing experience with external devices connected to the TV when FreeSync is enabled. • Brightness Adjust the Brightness level to generate lighter or darker images. •...

  • Page 65: Media

    Entertainment Media Press     button on your remote control and select Media.  /  Media is a central location for you to view or listen to different types of content, such as photos, music and movies. You can view media content through the following methods: •...
  • Page 66 Entertainment Play Background Music while Viewing Pictures 1. Choose a picture to display. 2. Press    /    button to display control bar. 3. Select Background Music and choose your music to create a Music Playlist. Now you can play background music while viewing pictures. Audio Format Due to differences in programming tools and other factors, some of the file formats that are listed may not be supported.
  • Page 67 Entertainment The listed formats may not be supported depending on the model. Codec Name File Extension Name Sampling rate MPEG1/2 1920 x 1080p @ 120fps .mp4 MPEG4 1920 x 1080p @ 60fps .mov AVC(H.264) 4096 x 2160p @ 60fps .mkv HEVC(H.265) 4096 x 2160p @ 60fps WMV3...

  • Page 68: Accessibility Features

    Accessibility Features Accessibility Menu Setup Provide menu option to aid the visually or hearing impaired. Press     button on your remote control and select    Settings > Accessibility > High Contrast Menu.  /  Improve contrast for visually impaired. Press    / ...

  • Page 69: Voice Guide

    Accessibility Features • Channel Subtitle Storage Enable the storage of subtitle settings per channel. Note: • The above functions may not be applicable in some models/countries/regions. Screen Magnification Press    /    button on your remote control and select    Settings >...

  • Page 70: Troubleshooting

    Troubleshooting In this section you will find the answers to the most frequently asked questions. There is no picture, or the picture is black and white. Check input cable connections. Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
  • Page 71 Troubleshooting Check if the Colour Saturation is set to 50 or higher at    /    >    Settings > Picture > Picture Mode Settings > Colour Saturation. No sound or the sound is too low. There is no sound or the sound is too low at maximum volume. Check if Mute mode is set to on.
  • Page 72 Troubleshooting Make sure that the audio cable is connected to the correct audio output connector on the external device. Check whether TV Speaker is selected at    /    >    Settings > Sound > Speakers > Audio Output. My TV cannot connect to the network. Check network status at  ...
  • Page 73 Troubleshooting Make sure your modem/wireless router is on and connected to the Internet. Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner. External source connected but no picture or sound. I have connected an external source to my TV but I get no picture and/or sound.
  • Page 74 Troubleshooting If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug after 60 seconds. The remote control does not work. Confirm that TV still has power and is operational. Press the power button on the TV to determine if the problem is with the remote control or not.
  • Page 75 Troubleshooting Keep the remote control sensor area clear from obstacles. For Bluetooth remote controls If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV by pressing and holding the    /   ...
  • Page 76 Troubleshooting Schedule Recording cannot be used. Check if there is a storage device connected to the TV. Check the free space of the storage device. The function will not work if there is not enough storage space on the device. Check whether your storage device is damaged.

  • Page 77: Tv Status Diagnosis

    Troubleshooting Recording will automatically stop if the signal becomes too weak. Note: • Recording function may not work if the read/write speed of the USB device is too slow. • Recording function may not work because the storage format of your device is unsupported. •...

  • Page 78: Picture Issues

    Troubleshooting • Keep the network connected when the Remote Control Service is running. Picture Issues When the TV has a picture problem, these steps may help resolve the problem. Press     button on your remote control and select    Settings >...

  • Page 79: Network Issues

    Troubleshooting If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength. Problem Possible Solutions • Check the volume settings. Picture is normal, but no sound. • Check if 'Mute' mode is set to on.

  • Page 80: Channel And Broadcast Issues

    Troubleshooting Channel and Broadcast Issues For problems while watching live TV or scanning for new services, these suggestions might help to resolve any issues. Problem Possible Solutions In Live TV, there is no • Make sure that the antenna cable is connected to the correct port. signal, or a weak signal, •...

  • Page 81: Hdmi & Cec Issues

    Troubleshooting HDMI & CEC Issues When HDMI & CEC is not working, these steps may help resolve the problem. Problem Possible Solutions • Confirm that the device is a HDMI & CEC compatible device. HDMI & CEC does not work. •...
  • Page 82 Troubleshooting Problem Possible Solutions • Watching TV for an extended period of time causes the panel to generate The TV is hot. heat. The heat from the panel is dissipated through internal vents running along the top of the TV. •...

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