Table of Contents
Advertisement
Related information
No sound or the sound is too low.
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Press
button on your remote control and select
/
Test.
The test can identify whether IPv4 or IPv6 has connected successfully.
Problem
The TV cannot connect to
apps.
The wireless network
connection failed.
The wireless network signal
is too weak.
Related information
My TV cannot connect to the network.
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
any issues.
Problem
In Live TV, there is no
signal, or a weak signal,
or you cannot find any
channels.
Related information
Prepare Live TV
on page 8
Channel Scan
on page 11
Troubleshooting
on page 69
•
Make sure the TV has a network connection.
•
Press
/
button on your remote control and select
Support > Self Diagnosis > Network Test.
•
Contact your Internet service provider.
•
Make sure your wireless modem/router is on and connected to the
Internet.
•
Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
on page 70
•
Make sure that the antenna cable is connected to the correct port.
•
Make sure that the antenna cable is not loose or disconnected.
•
If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
•
Run Reset to Factory Default or scan channels again.
Press
/
button on your remote control and select
Support > Reset to Factory Default.
In Live TV, press
Settings > Channel > Auto Scan/Advanced Settings > Manual Scan.
78
Settings > Support > Self Diagnosis > Network
Possible Solutions
Possible Solutions
button on your remote control and select
/
Settings >
Settings >
Advertisement
Table of Contents
