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Hisense 32A5KQ User Manual

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Summary of Contents for Hisense 32A5KQ

  • Page 1 Read the manual carefully and ensure you have fully understood its contents before operating this device for the first time. English...

  • Page 2: Table Of Contents

    Contents First-Time Use Using the E-Manual..........................3 Home Screen............................3 Connecting to the Internet........................6 Setup via Mobile Phone........................8 Prepare Live TV..........................8 Using External Devices........................8 Using the TV Voice Service.......................9 Guidelines............................9 Enjoy Live TV Channel Scan........................... 13 Live Menu............................14 Channel Edit.............................
  • Page 3 Contents Connecting Headphones........................42 Connecting Audio Visual (AV) Devices....................43 Connecting Speakers or Other Audio Receivers................44 Connecting a Digital Audio System with ARC/eARC...............44 Connecting a PC or mobile device....................45 Settings Overview Picture............................... 46 Sound..............................50 Network............................. 54 General............................. 56 Support............................. 58 Using Parental Controls........................

  • Page 4: First-Time Use

    First-Time Use Using the E-Manual View the embedded E-Manual that contains information about your TV's key features. Disclaimer: Instructions and images through this manual are only for reference and may differ from the actual product. Launch the E-Manual Press    ...
  • Page 5 First-Time Use 1. Navigation bar 2. Apps Note: • Indicators or icons may vary depending on models/countries/regions. Display the Home Screen Press     button on your remote control to enter the Home screen.  /  To exit the Home screen, press    / ...
  • Page 6 First-Time Use To delete all notifications, select Clear All. Note: • The Alexa Notification may not be applicable in some models/countries/regions. • When you sign into your VIDAA account, please find Notifications in VIDAA Account on the Home screen.    VIDAA Account A VIDAA account provides all the best features of your Smart TV and ensures that all services are kept up to date.

  • Page 7: Connecting To The Internet

    First-Time Use Add and remove inputs 1. Press     button.  /  2. Move the focus to an input you want to add to the Home screen and press     > Add to home >    /   . The input icon will appear in Shortcuts on the Home screen. Note: •...
  • Page 8 First-Time Use After connecting to a wired (Ethernet) network, press    /    button on your remote control, and select    Settings > Connection > Network > Network Configuration. Set the TV network by selecting Network Configuration and press    ...

  • Page 9: Setup Via Mobile Phone

    First-Time Use • If no wireless router is found, select Refresh. Related information Network on page 54 Network Issues on page 76 My TV cannot connect to the network. on page 69 Setup via Mobile Phone When you turn on the TV for the first time, the TV will support setup via your smart device by scanning the QR code.

  • Page 10: Using The Tv Voice Service

    First-Time Use Switch between external devices connected to the TV 1. Press    /    button on your remote control or press    /    button to move the focus to the    Input icon on the top of the Home screen, press    ...
  • Page 11 First-Time Use How are TV channels sorted and why? Channel sorting The availability of individual channel may depend on the selected reception path, such as satellite (DVB-S/ S2), cable (DVB-C) or antenna (DVB-T2) and the signal strength. Standard or an operator (Astra 19.2°, Vodafone (NRW, Hessen, BW) or Pÿur) can be selected for automatic channel search.
  • Page 12 First-Time Use • at least 1 leading application with children's content • at least 2 applications that have launched in the last 6 months The ordering of applications is reviewed every 6 months and a new programming table is issued for newly connected devices.
  • Page 13 First-Time Use • Select a channel in a favourite list, press     button to remove it. Apps    /    > More Apps Factory installed apps: Select the item you want to move, then long press     button, use the D-pad to move it, and press    ...

  • Page 14: Enjoy Live Tv

    Enjoy Live TV Channel Scan You can scan for channels automatically or manually. Auto Scan Automatic channel scan. 1. Press    /    button on your remote control, and select TV. 2. In Live TV, press    /    button and select Settings > Channel > Auto Scan. If no TV channels were saved before, you will be prompted to do a channel scan.

  • Page 15: Live Menu

    Enjoy Live TV Related information Prepare Live TV on page 8 Manual Scan Manually scan for channels for DTV or ATV. 1. Press    /    button on your remote control, and select TV. 2. In Live TV, press    / ...
  • Page 16 Enjoy Live TV TV List Display Live TV channel categories, such as Cable and Antenna. FAV1-4 Display favourite lists 1 to 4. Filter Select channels by Content, HD, Channel Block, Scrambled and Sort. Some options in Filter may not be available in some models/countries/regions. Edit Edit the channel list.

  • Page 17: Channel Edit

    Enjoy Live TV • HbbTV Enable or disable HbbTV functionality for the current channel (only available for digital channels). • Subtitle Turn on Subtitle function or select subtitle option for digital broadcast content. • Recording List Quick access to Recording List. •...
  • Page 18 Enjoy Live TV Manage the channels • Press     button on the selected channel, then a checkbox will appear. You can select multiple channels at the same time to move or delete. • Move: Press     button to move the selected channel. Moving the channels could be restricted by the operator.

  • Page 19: Programme Info

    Enjoy Live TV 1. In Live TV, press    /    button to display the channel list. 2. Press    /    button and select the channel(s) you want to add to the favourite list. 3. Select Add to Favourite and choose from FAV1-FAV4. 4.

  • Page 20: Programme Guide (Epg)

    Enjoy Live TV 6. Current programme 7. Next programme Note: • The remote control buttons may vary depending on models/countries/regions. • The image is only for reference and may differ from the specific product. Programme Guide (EPG) The Guide (EPG) provides a convenient way to check TV programmes for the upcoming 8 days. The information displayed by the Guide (EPG) is made available by the commercial television networks for digital channels only.

  • Page 21: Programme Recording (Pvr)

    Enjoy Live TV • 24h− In Guide (EPG), press     [YELLOW] button or press     button to display the colour menu and  /  select YELLOW to select programmes of the previous day. • 24h+ In Guide (EPG), press    ...
  • Page 22 Enjoy Live TV Standby Recording If you press the power button during recording and select Standby Recording, your TV will go into standby mode, but the recording process will continue. If you press the power button again to wake up the TV, the recording process will not be affected.
  • Page 23 Enjoy Live TV • The PVR function may not be applicable in some models/countries/regions. Related information Schedule Recording cannot be used. on page 72 Recording List Access recording list In Live TV, press    /    button on your remote control and select Recording List. Watch recorded programmes In Live TV, press  ...

  • Page 24: Reminder

    Enjoy Live TV You can adjust the schedule recording information or cancel scheduled recordings. Schedule recording items are identified with     icons. Delete scheduled recording • Select Edit, select a scheduled recording in the schedule list and press    ...

  • Page 25: Timeshift

    Enjoy Live TV Edit reminder Select reminder in the schedule list, then press     button to edit. Timeshift This option allows you to pause and rewind Live TV. This function operates by recording temporarily to a storage device. Please ensure your storage device is connected and there is enough free disk space, otherwise timeshift will not function.

  • Page 26: Hbbtv

    Enjoy Live TV • The Timeshift function does not support analogue channels. • The storage space of the device should be no less than 2GB. It is strongly recommended to use a USB mobile hard disk drive instead of a USB flash drive as the storage device. •...
  • Page 27 Enjoy Live TV or launching timeshift. The recorded programme will be saved in the selected storage device. When launching timeshift, programme will be recorded temporarily to the selected storage device. You can add padding time to start recording before the event starts, or after the event has finished by delaying the end of recording depending on how much Padding time is added, this is setup in Start in advance or Delay Ending.

  • Page 28: Benefits Of Smart Tv

    Benefits of Smart TV Using a VIDAA Account Sign into your VIDAA account and create multiple profiles to receive personalised content according to your account preferences. Sign into an account Before signing into your VIDAA account, make sure your TV is connected to the network. For more about network settings, please refer to First-Time Use >...
  • Page 29 Benefits of Smart TV How to set up Alexa For 4K models Interact with Alexa by pressing and holding the microphone button on your remote control. You can ask Alexa to control this TV. 1. Press    /    button to select    Settings icon, and select System >...
  • Page 30 Benefits of Smart TV VIDAA Voice Setup VIDAA Voice is a voice assistant to help you control the TV and search content, supporting several languages. Before using VIDAA Voice, please check the following: • Network connected • Voice remote paired •...
  • Page 31 Benefits of Smart TV 2. Find and select VIDAA Voice service in the app. 3. Follow the instructions in the app to link your VIDAA account signed in on your TV to your Google Account. Google Smart Home Service is set up and ready. Control your smart TV by using your voice through the Google Home device or App.

  • Page 32: Content Sharing

    Benefits of Smart TV • Turn on Wake on LAN and Wake on Wireless Network at    /    >    Settings > Connection > Network. • Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network environment.

  • Page 33: Using Apps

    Benefits of Smart TV 4. On your TV, select a device with media content at    /    >    Input, or    /    > More Apps > Media. The media content list in your Android/iOS/PC device appears. 5. Select a media content item from the list to play. Note: •...

  • Page 34: Using The Art App

    Benefits of Smart TV Using the Art App Press     button on your remote control, and select More Apps > VIDAA art.  /  Numerous artworks created by global artists presented for you to browse or set as a screensaver. Browse artworks •...

  • Page 35: Data Protection And Security

    Benefits of Smart TV Add the website to Shortcuts on the Home screen Enter the Menu Add/remove webpages, or add private webpages 10. Manage websites in Bookmarks 11. Add websites to Bookmarks Note: • The image is only for reference and may differ from the actual product. •...

  • Page 36: Using The Mobile App

    Benefits of Smart TV If you want to switch to Store Mode when the TV is in Home Mode, press    /    button to select    Settings, then select System > Advanced Settings > Usage Mode and choose Store Mode. Store Mode Select Store Mode to setup the TV in a retail setting.

  • Page 37: Connecting To External Devices

    Connecting to External Devices Remote & Accessories Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your Smart TV with ease. Connect Remote Control Connect a Bluetooth remote control Pair the Bluetooth remote control to the TV after you power the TV on. Keep the remote control within 3 metres from the TV.
  • Page 38 Connecting to External Devices Enable device auto power off Press     button on your remote control and select    Settings > Connection > HDMI & CEC > Device  /  Auto Power Off. Set to On to turn off HDMI & CEC compatible external devices when the TV is turned off. Enable device auto power on Press  ...

  • Page 39: Connecting Bluetooth Devices

    Connecting to External Devices Note: • Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some Apps. • Bluetooth function may not be supported depending on the models/countries/regions. • For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.

  • Page 40: Connecting A Set Top Box

    Connecting to External Devices Listen to the Audio through Bluetooth Devices Pair the Bluetooth audio device using the TV's Bluetooth setup process. Refer to the user manual for your audio device, such as Bluetooth speaker or sound bar, for detailed connection and setup. After the Bluetooth connection is completed, press  ...

  • Page 41: Sharing Your Smart Phone/Computer Screen On The Tv

    Connecting to External Devices When the connection is completed, turn on your TV and Blu-ray or DVD player, switch to the input source by pressing the    /    button, then select the    Input icon on Home screen or press the    / ...

  • Page 42: Connecting Usb Devices

    Connecting to External Devices AirPlay is a source in Inputs. Press the    /    button on your remote control to select the AirPlay, then select AirPlay and HomeKit Settings. You can also find AirPlay and HomeKit settings in system settings on your TV.

  • Page 43: Connecting Headphones

    Connecting to External Devices Select the content you want to play or view. For more information, please refer to Entertainment > Media this manual. Use the USB storage device function The USB storage device function can be used to record and view digital broadcast programmes. Read the precautions below before recording or viewing programmes by using the USB storage device function.

  • Page 44: Connecting Audio Visual (Av) Devices

    Connecting to External Devices Connecting Audio Visual (AV) Devices Connect with a composite video cable To connect an AV device with a composite video cable (not provided), see the illustration below. When the connection is completed, press     button on your remote control and select AV as  / ...

  • Page 45: Connecting Speakers Or Other Audio Receivers

    Connecting to External Devices Connecting Speakers or Other Audio Receivers To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below. Ensure the audio connected devices are switched on before switching on the TV. When the connection is completed, press  ...

  • Page 46: Connecting A Pc Or Mobile Device

    Connecting to External Devices 3. Select Sound > Audio Output, and choose ARC (eARC) option. If the device supports eARC function, press    /    button and select    Settings icon on the Home screen, then select Sound > Audio Output Settings >...

  • Page 47: Settings Overview

    Settings Overview Picture Adjust picture mode, picture size and other advanced picture settings. Choose a Picture Mode Press     button on your remote control and select    Settings > Picture > Picture Mode.  /  Select a pre-set picture mode to best suit the content you are viewing. Note: •...
  • Page 48 Settings Overview • Look away from the TV screen and focus on distant objects during viewing breaks for at least 10 minutes. • Relax yourself during viewing breaks by doing eye exercises or outdoor activities. • The best recommended viewing distance is 3 times the vertical height of the TV screen. Regular breaks and exercises are extremely helpful in relieving eye strain and fatigue.
  • Page 49 Settings Overview Brightness • Dynamic Backlight Control Enhance the contrast ratio between light and dark areas of the picture. This function may not be applicable in some models/countries/regions. • Local Dimming (or Peak Brightness Dynamic Range for some models) TV will automatically adjust the backlight in specific areas of the screen according to the contrast changes in the image.
  • Page 50 Settings Overview Clarity • Noise Reduction Reduce the random noise to improve the picture quality. • Digital Noise Reduction Improve picture clarity by reducing video noise. Motion • Ultra Smooth Motion Reduce the afterimage effect when viewing fast-moving objects. This function may not be applicable in some models/countries/regions. •...

  • Page 51: Sound

    Settings Overview Adjust the Aspect Ratio to stretch or zoom the picture. • Auto Automatically switch Aspect Ratio between 16:9 and 4:3 based on the signal information. • 16:9 Best suited for 16:9 Widescreen content. This will also stretch 4:3 content to Widescreen. •...
  • Page 52 Settings Overview • Sports Optimised sound for watching Sports events. Note: • Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. Sound Mode Settings Setup Press     button on your remote control and select    Settings >...
  • Page 53 Settings Overview • Auto Volume Control Activate to prevent the volume from changing when switching TV channels. This function may not be applicable in some models/countries/regions. • Reset Current Mode Restore all of the audio settings in the current audio mode to the factory default values. Note: •...
  • Page 54 Settings Overview Headphone with Speakers, the TV speakers, headphones and other connected audio devices will have audio output. Audio Out with Speakers, the TV speakers and headphones will have audio output simultaneously, and the volume can be adjusted simultaneously. Note: •...

  • Page 55: Network

    Settings Overview Dolby Atmos Set Dolby Atmos to On to enhance the richness of sound allowing a more immersive listening experience. Note: • This function may not be applicable in some models/countries/regions. Audio Enhancement Set Audio Enhancement to enjoy the audio performance of Dolby Atmos, DTS Virtual X. Enable or disable according to your own preference.
  • Page 56 Settings Overview Check the Internet Connection Status Press    /    button on your remote control and select    Settings > Connection > Network > Internet Connection. Test the current network connection status and view the current network information. Connection Test Press  ...

  • Page 57: General

    Settings Overview Wake on Wireless Network Press     button on your remote control and select    Settings > Connection > Network > Wake on  /  Wireless Network. With a wireless network connection and enabling Wake on Wireless Network, you can switch on the TV from standby and push content to be viewed on the TV with a mobile device App supporting the screencast function.
  • Page 58 Settings Overview • Sleep Timer Set the sleep timer to automatically turn the TV off at the specified time. • Power On Timer Set the time you want the TV to turn on automatically. You can set the same time each day or set a different time on different days.

  • Page 59: Support

    Settings Overview Set the power indicator display to stay On or Off when in Standby mode. Press     button on your remote control and select    Settings > System > Advanced Settings >  /  Indicator Light Setting. Set the indicator light from Power, Always or Off. Note: •...
  • Page 60 Settings Overview System Update Press    /    button on your remote control and select    Settings > Support > System Update. Set your TV to receive the latest firmware. • Auto Update Set your TV to automatically receive the latest firmware. •...

  • Page 61: Using Parental Controls

    Settings Overview Using Parental Controls Press     button on your remote control and select    Settings > System > Parental Control.  /  Turn on Parental Control to prevent children from being able to view certain content. If you have not set the PIN code before, create and confirm PIN window will be displayed. Using the D-pad on the remote, create the PIN code.

  • Page 62: Entertainment

    Entertainment Game Connect your game console and adjust the settings to optimise the TV screen for better gaming entertainment. Connect a Game Console You can connect your game console with a HDMI cable to the TV. To start a game from a game console: 1.

  • Page 63: Media

    Entertainment Optimised sound for watching sports events. Sports Mode Auto Detection Press     button on your remote control and select    Settings > System > Advanced Settings >  /  Sports Mode Auto Detection. When enabled, any sports programmes will automatically switch to Sports mode for both Sound Mode and Picture Mode.
  • Page 64 Entertainment 1. Search the content you want to play. 2. Arrange the content list by Grid, List. 3. Sort the content list by Name, Date Modified, Size. 4. Filter the content list by All Media, Photo, Video, Music, Recorded. 5. Create a photo, music, or video playlist. 6.
  • Page 65 Entertainment Container Audio Codec File Extension Name Mpeg1/2 Layer2 .mp3 Mpeg1/2 Layer3 AAC, HEAAC .m4a .aac .wma WMA Pro LPCM ADPCM AC-3 AC-3 .ac3 .m4a FLAC FLAC .flac OPUS OPUS .opus Photo Format Due to differences in programming tools and other factors, some of the file formats that are listed may not be supported.
  • Page 66 Entertainment The listed formats may not be supported depending on the model. For 4k models: Codec Name File Extension Name Sampling rate MPEG1/2 1920 x 1080p @ 60fps .mp4 MPEG4 1920 x 1080p @ 60fps .mov AVC(H.264) 4096 x 2160p @ 120fps .mkv HEVC(H.265) 4096 x 2160p @ 120fps...

  • Page 67: Accessibility Features

    Accessibility Features Accessibility Menu Setup Provide menu option to aid the visually or hearing impaired. Press     button on your remote control and select    Settings > Accessibility > High Contrast Menu.  /  Improve contrast for visually impaired. Press    / ...

  • Page 68: Voice Guide

    Accessibility Features • Channel Subtitle Storage Enable the storage of subtitle settings per channel. Note: • The above functions may not be applicable in some models/countries/regions. Screen Magnification Press    /    button on your remote control and select    Settings >...

  • Page 69: Troubleshooting

    Troubleshooting In this section you will find the answers to the most frequently asked questions. There is no picture, or the picture is black and white. Check input cable connections. Unplug the TV power cord from AC outlet and re-plug after 60 seconds. Check if the Colour Saturation is set to 50 or higher at  ...
  • Page 70 Troubleshooting Make sure that the audio cable is connected to the correct audio output connector on the external device. Check whether TV Speaker is selected at     >    Settings > Sound > Audio Output.  /  My TV cannot connect to the network. Check network status at  ...
  • Page 71 Troubleshooting External source connected but no picture or sound. I have connected an external source to my TV but I get no picture and/or sound. Check whether the connection between the external device and your TV is correct and secure. Make sure you have made the correct selection of input source.
  • Page 72 Troubleshooting When devices are connected with HDMI cables If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can access •   >    Settings > Connection > HDMI & CEC > HDMI Format, to confirm whether the signal can  ...
  • Page 73 Troubleshooting For Bluetooth remote controls If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV by pressing and holding the     button for at least 3 seconds.  /  Schedule Recording cannot be used. Check if there is a storage device connected to the TV.

  • Page 74: Tv Status Diagnosis

    Troubleshooting Check the free space of the storage device. The function will not work if there is not enough storage space on the device. Check whether your storage device is damaged. If so, it is suggested to format your storage device. Recording will automatically stop if the signal becomes too weak.

  • Page 75: Remote Control Service

    Troubleshooting • Sound Test When performing the Sound Test, a test sound will be played with the TV Speaker. Select OK to start the test. Please listen to the sound carefully to check whether you can hear the sound problem. •...

  • Page 76: Sound Issues

    Troubleshooting Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture that you can examine for flaws or faults. • If the test picture does not appear or there is noise or distortion, the TV may have a problem.

  • Page 77: Network Issues

    Troubleshooting Problem Possible Solutions • Check the volume settings. Picture is normal, but no sound. • Check if 'Mute' mode is set to on. • Check the volume control of the device (cable or satellite box, DVD, Blu- ray, etc.) connected to your TV. The speakers are making an •...

  • Page 78: External Device Connection Issues

    Troubleshooting Problem Possible Solutions In Live TV, there is no • Make sure that the antenna cable is connected to the correct port. signal, or a weak signal, • Make sure that the antenna cable is not loose or disconnected. or you cannot find any •...

  • Page 79: Hdmi & Cec Issues

    Troubleshooting HDMI & CEC Issues When HDMI & CEC is not working, these steps may help resolve the problem. Problem Possible Solutions • Confirm that the device is a HDMI & CEC compatible device. HDMI & CEC does not work. •...
  • Page 80 Troubleshooting Problem Possible Solutions • Watching TV for an extended period of time causes the panel to generate The TV is hot. heat. The heat from the panel is dissipated through internal vents running along the top of the TV. •...

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