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A. SIP / Network Alarm
If there is a network error or the unit cannot register to the SIP Server/Provider the blue LED on the button will blink on
and off every 2 seconds, and three error beeps will be heard every 30 seconds until the problem is resolved. This is to
alert users to a potential problem that may prevent the X-Series device from making an outbound call.
B. Muting the SIP / Network Alarm
These beeps can be temporarily or permanently disabled. To mute the Alarm press and hold the button for at least 5
seconds (2 beeps will be heard indicating when to release it). This mutes the beeps until the next reboot, power cycle,
or a change in registration/network status. The beeps can be permanently disabled on the Configure Tab under "Phone
Settings". Set the Alarm Mute setting to "Disabled" and the beeps will be disabled for all "Alarm" conditions. The LED
will continue flash when the unit's "Alarm" is active even if the beeps are muted.
C. Syslog
The Viking VoIP device can output status messages and errors to a syslog server. A PC that is running syslog listening
software can store and display this log. Enter the IP address of the syslog server in the Web UI under Basic->System
Log. Set this to Enabled and optionally enable 'Heart Beat Log Events' for monitoring. These messages are sent using
UDP protocol on port 514. To use a non-default port enter it along with the IP Address with the following format
'IPADDRESS:PORT'.
14 - Troubleshooting
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