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Symptom – Modem
and Fax Machines
Your modem or fax
machine disconnects
while in use.
Symptom –
Indicator Lights
All indicators remain
ON.
ALM indicator
remains ON.
(PWR is ON and
ETHERNET may be
ON.)
TST indicator blinks
or remains ON. (PWR
is ON and LINE and
ETHERNET may be
ON.)
ALM and TST
indicators remain ON.
(PWR will be ON and
LINE and ETHERNET
may be ON.)
ETHERNET indicator
is OFF. (PWR is ON
and LINE may be
ON.)
ON )
Action
Verify that every device in your home that uses the same
phone number as the SuperLine IAD has a filter properly
installed (as described on page 4). This may include not
only phones, but answering machines, fax machines,
modems, caller ID display devices, security alarm systems,
TV-based Internet access devices, and direct broadcast
satellite receivers.
Disable Call Waiting.
Action
The SuperLine IAD is not functional. If the indicators remain
ON after five minutes, unplug the power cord and plug it
back in. If the problem continues, contact your service
provider.
The power-on self-test has failed. Unplug the power cord
and plug it back in. If the problem continues, contact your
service provider. Also see the entry for ALM and TST
indicators remain ON .
This indicator may be on in conjunction with the ALM
indicator. Also see the entry for ALM and TST indicators
remain ON . If the TST indicator blinks or remains ON and
the ALM indicator is OFF and additional line service is not
available, unplug the power cord and plug it back in. If the
problem continues, contact your service provider.
Your service provider has initiated a test or upgrade of your
SuperLine IAD. This operation may be performed
periodically to ensure your SuperLine IAD operates to its full
potential. The condition normally lasts only a few minutes.
During this time your existing (BASE) phone continues to
operate, but your additional lines are not available. If this
condition persists for more than 10 minutes, unplug the
power cord and plug it back in. If the problem continues,
contact your service provider.
Verify that the Ethernet 10BaseT cable is securely installed
at both ends, and at least one PC or hub is connected and
powered on.
Verify that the correct straight-through or crossover cable is
installed. Refer to Connect to High-Speed Data Service on
page 22.
26
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