General Troubleshooting; Error Codes - Rockwell Automation Allen-Bradley Ultra3000 Integration Manual

98 Troubleshooting Your Ultra3000 Servo Drive

General Troubleshooting

Ultra3000 Drives with the
Logic Power Status Indicator ON
2098-DSD-xxx, 2098-DSD-xxxX,
2098-DSD-HVxxx, or 2098-DSD-HVxxxX
2098-DSD-xxx-DN, 2098-DSD-xxxX-DN,
2098-DSD-HVxxx-DN, 2098-DSD-HVxxxX-DN
2098-DSD-xxx-SE or 2098-DSD-HVxxx-SE
drive
All Ultra3000 drives
Error
Problem or Symptom
Code
Power (PWR) indicator not ON
Power (PWR) indicator is ON, but
seven-segment status indicator is OFF.
Note: This only applies to Ultra3000
models 2098-DSD-005, 2098-DSD-010, and
2098-DSD-020.
Motor jumps when first enabled
Digital I/O not working correctly
E01 Non-Volatile Memory Endurance Exceeded
Publication 2098-IN005C-EN-P — March 2008
Refer to the Error Codes section below to identify problems, potential
causes, and appropriate actions to resolve the problems. If problems
persist after attempting to troubleshoot the system, please contact
your Rockwell Automation sales representative for further assistance.
Determine Ultra3000 Drive Status
Status Indicator
Actively cycling segments in a full circle
Displaying a fixed 4
Flashing E followed by two numbers
Flashing L

Error Codes

The following list of problematic symptoms (no error code shown)
and problems with assigned error codes is designed to help you
resolve anomalies.
When a fault is detected, the seven-segment status indicator will
display E followed by the flashing of the two-digit error code, one
digit at a time. This is repeated until the problem is cleared.
Seven-segment Status Indicator Error Codes
Possible Cause
No ac power or auxiliary logic power.
Internal power supply malfunction.
Externally applied +5V auxiliary power
supply voltage is too low.
Motor wiring error.
Incorrect motor chosen.
I/O power supply disconnected.
Range of motion and number of home
position definitions during the product life
exceeds the maximum allowed (applies
only to systems with absolute feedback).
Then
Your Ultra3000 drive is ready.
Your Ultra3000 drive is ready.
Your Ultra3000 drive is ready.
Your Ultra3000 drive has an error. Proceed to
the section Error Codes below.
Your Ultra3000 drive is in an Overtravel
condition and motion restrictions are in effect.
Action/Solution
Verify ac power or auxiliary +5V logic
power is applied to the Ultra3000.
Call your Allen-Bradley representative.
Verify that the external +5V auxiliary power
supply (as measured at the drive terminals)
reads between 5.10V and 5.25V.
Check motor wiring.
Verify the proper motor is selected.
Verify connections and I/O power source.
This is an unrecoverable fault, the drive
must be sent back to the factory.