Status Light Troubleshooting Codes - Xerox DocuMate 162 User Manual

Status Light Troubleshooting Codes

Error
Code Problem Description
0 The scanner is not
communicating with the
computer.
4 or 5 The scanner lamp is
either turned off or the
lamp has not warmed up
enough to initiate
scanning.
6 The scanner is open.
7 or 8 The paper input tray is
not fully seated into the
scanner casing.
9 Paper jam
All An internal part in the
Other scanner may have
Codes malfunctioned.
DocuMate 162 Scanner User's Guide
The status light indicates the current state of the scanner. A blue status
light indicates the normal state of the scanner. A red status light indicates
that there is a hardware issue. Descriptions of the most common patterns
are listed below.
Normal Operation
• Blinking blue: indicates the scanner is waking up from power saving
and preparing to scan.
• Steady blue: indicates the scanner is ready to scan.
• Steady red: indicates the scanner is busy.
Error Codes
If your scanner experiences hardware problems, the status light will blink
red, and the LED flashes an "E" and then the error code number.
The LED blinks back and forth
between "E" and the error code
number (such as 8).
The red light flashes the
number of times as the error
code (8 in this example).
In all cases you should turn off your scanner and check your scanner
setup. Open the scanner and make sure your input tray is fully seated in
the scanner casing, make sure your ADF pad is securely snapped in
place, verify the connections to the PC and wall.
Make sure the USB cable is plugged in. If the USB cable is plugged into
a hub or keyboard, try plugging it directly into the back of the computer.
Try a different USB port on the computer or a different USB cable.
In the One Touch hardware properties turn the scanner lamp on. See
page 58 for instructions. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner's power is plugged
into a surge protector or UPS battery backup, try plugging the scanner
power directly into a wall outlet.
Make sure the scanner lid is fully closed after performing maintenance
on the scanner or removing a jammed page.
Open the scanner and take off the input tray. Place the input tray back
into the scanner and press it back until it snaps into place. See page 5
for instructions to install the tray.
Open the ADF cover and remove the jammed page.
Re-boot your computer. If the problem persists, contact Xerox Technical
Support.
Solution
Maintenance
75