Tektronix Phaser 850 User Manual page 110

Troubleshooting Phaser 850 Printers
Media Jam messages
Possible Causes
Media jam.
Too much media is loaded in the media tray.
Media is wrinkled or curled.
Media is too thick or too thin.
Media has jammed at the manual feed slot
because it was not loaded properly.
Media Jam - Retry manual feed
Possible Causes
An envelope has jammed because it was not
loaded properly.
A sheet of paper has jammed because it was not
loaded properly.
Output tray full
Possible Causes
Too much media is stacked in the output tray.
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Solution
Make sure that paper or transparencies are
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installed correctly and that the tray's media
indicator switch has been set correctly.
When using the manual feed slot, make sure
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that the media is fed straight and aligned with
the left edge of the manual feed slot.
To clear the jam: Refer to the printer's front
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panel Troubleshoot Jams menu for
instructions.
Reduce the amount of media to below the tray's
maximum-capacity label.
Change the media.
Use recommended media; refer to the printer's
user guide, or print the Paper Tips Page (see the
Menu Map for location.)
Re-insert the media in the manual feed slot:
Make sure the sheet is loaded flush against the
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left side of the manual feed slot.
Feed only one sheet at a time.
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Insert the sheet until it is pulled into the
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printer.
Solution
Re-insert the envelope in the manual feed slot:
Make sure the envelope is loaded flush against
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the left side of the manual feed slot with the
flap side facing up. Refer to the diagram on
the manual feed slot for instructions.
When prompted by the front panel, feed one
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envelope only.
Re-insert the sheet in the manual feed slot:
Make sure the sheet is loaded flush against the
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left side of the manual feed slot. Refer to the
diagram on the manual feed slot for
instructions.
When prompted by the front panel, feed one
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sheet only.
Solution
Remove all printed pages from the output tray.
Phaser 850 Color Printer