Tektronix Phaser 840 Troubleshooting Manual
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Tektronix Phaser 840 Troubleshooting Manual

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P H A S E R
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8 4 0
C O L O R P R I N T E R
A d v a n c e d F e a t u r e s
a n d T r o u b l e s h o o t i n g M a n u a l
®
www.tek.com/Color_Printers/

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Summary of Contents for Tektronix Phaser 840

  • Page 1 P H A S E R ® 8 4 0 C O L O R P R I N T E R A d v a n c e d F e a t u r e s a n d T r o u b l e s h o o t i n g M a n u a l ®...
  • Page 3 ® Phaser 840 Color Printer Advanced Features and Troubleshooting Manual V4 April 1999 070-9103-00...
  • Page 4 Other marks are trademarks or registered trademarks of the companies with which they are associated. ® PANTONE Colors generated by the Phaser 840 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.
  • Page 5 840 Printer Warranty Tektronix warrants that the Phaser 840 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on site or by means of telephone support, without charge for parts and labor, or provide a replacement in exchange for the defective product.

  • Page 6: User Safety Summary

    User safety summary Terms in manual: CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground.

  • Page 7: Table Of Contents

    Margins and print area 13 Media hints 14 Loading media trays 14 Loading paper Loading Phaser 840 printer transparencies 16 Loading labels Using the Manual Feed Slot 19 Loading media in the Manual Feed Slot for single-sided printing 20 Automatic duplex printing 24...
  • Page 8 Printing samplers from a PC 88 Printing the desired color from an application 89 PANTONE Color Files 90 Methods of printing PANTONE Colors 90 Installing the PANTONE Color files 91 Printing the PANTONE Color Chart 91 Phaser 840 Color Printer...
  • Page 9 Using Printer Utilities Using the files on the printer’s CD-ROM 95 Downloading files from a Macintosh Using the Apple Printer Utility to perform other tasks 97 Downloading files from a PC Downloading files from the Tektronix World Wide Web site Downloading files from the Tektronix ftp server Connecting Scanners and Hard Drives SCSI device overview 103...
  • Page 10 Canadian EMC (Electromagnetic Compatibility) regulatory standards 123 Declaration of conformity 124 FCC Class B device 125 Material Safety Data Sheets 126 MSDS for Silicone Oil 127 MSDS for Ink Sticks MSDS for CleanTex Alcopad Specifications 134 Index Phaser 840 Color Printer...

  • Page 11: Color Printer Resources

    Chapter Color Printer Resources Tektronix offers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer. The books and software tools are all located on the printer’s CD-ROM. Advanced Features and Troubleshooting Manual...

  • Page 12: Printed And Online Books

    PhaserShare Networking Setup Guide Printed book is shipped with your printer. Online book is included on the printer’s CD-ROM in PDF (Acrobat) format. Topics: Connecting your printer to a network: Novell NetWare Ethernet TCP/IP Token Ring AppleTalk Phaser 840 Color Printer...
  • Page 13 Color Printer Resources Advanced Features and Troubleshooting Manual Online book is included on the printer’s CD-ROM in PDF (Acrobat) and HTML formats. Order a printed copy: order number 070-9103-00. Topics: All about media Using color Advanced troubleshooting Connecting hard disk drives and scanners Using a scanner with your printer PhaserShare Networking Manual Online book is included on the printer’s CD-ROM in PDF (Acrobat) and...

  • Page 14: Tektronix World Wide Web Sites

    Printer administration and www.tek.com/Color_Printers/ support tool using World Wide products/phaserlink.html Web technology Status of print jobs Tracking printer usage Configure printer settings Enter your printer’s TCP/IP Routine troubleshooting address in your web browser Set security for password-protected features Phaser 840 Color Printer...
  • Page 15 Color Printer Resources TekSMART™ Knowledge Base What it includes Where to find it Extensive technical www2.tek.com/merlin/tko troubleshooting library Easy search function Color Connection What it includes Where to find it Link to the world of www.colorconnection.tektronix.com Tektronix color: Color education Printing ideas Personalized email subscription...

  • Page 17: Advanced Print Features

    Chapter Advanced Print Features All about media Standard Paper/Transparency Tray Tray sizes: 436-0330-00 A/Letter 436-0332-00 A4 9103-26 Paper 200-sheet approximate capacity Bond or equivalent, 60 - 120 g/m , 16 - 32 lb. Cover stock up to 176 g/m , 65 lb., single-sided printing only Coated papers, single-sided printing only Short-grained paper, 105 g/m , 28 lb.
  • Page 18 Advanced Print Features Tranparencies 50-sheet capacity O T E Use only Phaser 840 printer transparencies; they have been specially formulated for this printer. Ordering Information Phaser 840 Printer Premium Transparencies 50 sheets per package 016-1724-00 A/Letter 016-1725-00 A4 Phaser 840 Printer Standard Transparencies 50 sheets per package...
  • Page 19 436-0336-00 A/Letter 436-0338-00 A4 9103-26 Tranparencies 175-sheet capacity O T E Use only Phaser 840 printer transparencies; they have been specially formulated for this printer. Ordering Information Phaser 840 Printer Premium Transparencies 50 sheets per package 016-1724-00 A/Letter 016-1725-00 A4...
  • Page 20 9103-27 Paper 500-sheet approximate capacity Bond or equivalent, 60 - 120 g/m , 16 - 32 lb. Ordering Information Tektronix Premium Paper 90 g/m , 24 lb. bond 500 sheets per package 016-1368-00 A/Letter 016-1369-00 A4 Phaser 840 Color Printer...
  • Page 21 Advanced Print Features Manual Feed Slot 9102-03 Media Sizes A/Letter Envelopes (refer to page 13 for supported envelope sizes) Tray capacity 1 sheet Media Types Paper Bond or equivalent, 60 - 120 g/m , 16 - 32 lb. Cover stock up to 216 g/m , 80 lb., single-sided printing only Index stock up to 216 g/m , 110 lb., single-sided printing only...
  • Page 22 Advanced Print Features Phaser 840 printer transparencies O T E Use only Phaser 840 printer transparencies; they have been specially formulated for this printer. Ordering Information Phaser 840 Printer Premium Transparencies 50 sheets per package 016-1724-00 A/Letter 016-1725-00 A4 Phaser 840 Printer Standard Transparencies 50 sheets per package...

  • Page 23: Margins And Print Area

    Advanced Print Features Margins and print area The image area of a print is a bit smaller than the media size. You may need to adjust the page margins in your application software to match the print area. O T E To assure the correct page margins, use the drivers supplied on the printer’s CD-ROM.

  • Page 24: Media Hints

    0389-39 Load the paper with the side to be printed face-up for single-sided printing. O T E Refer to “Loading pre-printed paper for duplex printing” on page 25 for information about loading paper when duplex printing. Phaser 840 Color Printer...
  • Page 25 Advanced Print Features Place the media snugly against the front left wall of the tray. Set the indicator switch on the right side of the tray to Paper. Transparency Paper 0389-15 Insert the tray into the printer. Advanced Features and Troubleshooting Manual...

  • Page 26: Loading Phaser 840 Printer Transparencies

    Tr an Transparency 0389-39 Place Phaser 840 printer transparencies in the tray so that the notched corner is in the right rear corner of the tray. Make sure that the transparencies fit snugly against the front left wall of the tray.

  • Page 27: Loading Labels

    Advanced Print Features Set the indicator switch on the right side of the tray to Transparency. Transparency Paper 0389-17 Insert the tray into the printer. Using the media indicator switch For the best printing reliability, always set the indicator switch to Transparency when printing on transparencies.

  • Page 28: Using The Manual Feed Slot

    A - or A4 - size media. Load a single sheet at a time. Use the Manual Feed Slot to print on standard and heavy media. Standard media Paper Phaser 840 printer transparencies Specialty media Cover / Index stock Avery™ White Laser Labels Envelopes...

  • Page 29: Loading Media In The Manual Feed Slot For Single-Sided Printing

    Advanced Print Features Loading media in the Manual Feed Slot for single-sided printing O T E For details on loading pre-printed paper for automatic duplex printing, refer to page 25. In a supported printer driver, select Manual Feed Paper. To send the job to the printer, click Print. Open the printer’s manual feed cover and adjust the guide for your paper size.
  • Page 30 Keep unused envelopes in their packaging to avoid the effects of moisture, which can affect feed reliability. Use the recommended envelope sizes. Single-sided printing only. No end flaps. No windows or metal clasps. No exposed gummed surfaces. Phaser 840 Color Printer...
  • Page 31 Advanced Print Features In your application, create a document matching the measurements of the envelope. Refer to “Margins and print area” on page 13 for dimensions. From your application, make these selections: Set the orientation to Landscape. Select the envelope size. Select Manual Feed Paper as the paper source.
  • Page 32 When the printer’s front panel reads Waiting for paper, use both hands to insert one sheet of media until it stops: Insert the label sheet with the side to be printed face-down. 9103-36 Wait for the front panel’s prompt before inserting additional sheets. Phaser 840 Color Printer...

  • Page 33: Automatic Duplex Printing

    Advanced Print Features Automatic duplex printing This printer can automatically print double-sided (duplex) copies. When a double-sided print job is sent to the printer, the printer will print the second side (back side) and then print the first side (front side). During this process, the paper will partially exit the printer.
  • Page 34 Click More Options button and select Printing on Both Sides. Select Flip on Long-Edge or Flip on Short-Edge. PC: Windows NT4 Click the Properties button. Click the Advanced tab. Under Paper/Output, select Print on Both Sides. Select Short Side or Long Side. Phaser 840 Color Printer...

  • Page 35: Loading Pre-Printed Paper For Duplex Printing

    Advanced Print Features Loading pre-printed paper for duplex printing Media Tray O T E In the Print dialog box, select the tray by location: Upper, Middle, or Lower. Letterhead (pre-printed) side is face-down. Place the top of the page at the back of the tray. Manual Feed Slot O T E In the Print dialog box, select Manual Feed Paper.

  • Page 36: Using Fonts

    Adding more printer memory expands the number of fonts that can be stored on your printer. Downloading fonts saves print time when printing large, or several documents, that use those fonts. Phaser 840 Color Printer...
  • Page 37 Advanced Print Features The printer accepts these (and other) downloadable fonts: Type 1 Type 3 Adobe Agfa Bitstream Microsoft Apple TrueType (scalable to any point size; look the same on-screen and printed). Before printing, make sure that the fonts specified in your document are installed in the printer or are set up correctly.

  • Page 38: Printing A List Of Resident Fonts

    Workstation users: Send the file to the printer as you would any PostScript file. Windows NT users: Send the file to the printer by typing the following at the DOS prompt: lpr -S <IPaddress> -P PS FONTS.PS Phaser 840 Color Printer...

  • Page 39: Using Quick Collate

    Advanced Print Features Using Quick Collate Requirements Plus Feature Set Hard drive (internal or external) Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page in sequence to the printer until the requested number of copies is printed.

  • Page 40: Previewing With Check Print

    You can also enable Check Print and control the default timeout through PhaserLink Printer Management software. For details on PhaserLink Printer Management software, refer to the PhaserShare Networking Manual on the printer’s CD-ROM or Tektronix web site. Phaser 840 Color Printer...
  • Page 41 Advanced Print Features Use Check Print In a supported driver, select Check Print: LaserWriter 8.3.4 driver: In the Print dialog box, click Options. LaserWriter 8.5.1 driver: In the Print dialog box, use the Printer-Specific Options pull-down menu. Windows 95 / Windows 98 PostScript driver: In the Device Options tab, select Printer Features.

  • Page 42: Using Image Smoothing

    For automatic tray switching to work properly, load the same type and size media in all of the printer’s media trays. Install a tray in each of the printer’s tray slots. In the printer driver, select Paper as the source. Phaser 840 Color Printer...

  • Page 43: Using Slip Sheets

    Advanced Print Features Using Slip Sheets You can have the printer insert a slip sheet, or divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job. There are two selections to make in your printer driver. In a supported driver, locate the Slip Sheet options: LaserWriter 8.3.4 driver: In the Print dialog box, click Options.

  • Page 44: Front Panel Intensity

    You can also enable Intelligent Ready mode and set your own printer warm-up times through PhaserLink Printer Management software. For details on PhaserLink Printer Management software, refer to the PhaserShare Networking Manual on the printer’s CD-ROM or Tektronix web site. Phaser 840 Color Printer...

  • Page 45: Phaserprint Plug-In For Photoshop

    Advanced Print Features PhaserPrint Plug-in for Photoshop The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, you can improve image transfer time and gain easy access to Tektronix printer features and other media features. PhaserPrint software produces correct output only on supported Tektronix printers.

  • Page 46: Using The Plug-In

    PhaserPrint software supports the following image modes selected from Photoshop’s Mode menu. If you select a mode not listed here, an error message appears and your image is not printed. Bitmap Grayscale Indexed Color RGB Color CMYK Color Lab Color Phaser 840 Color Printer...

  • Page 47: Selecting Options In The Phaserprint Dialog Box

    Advanced Print Features Selecting options in the PhaserPrint dialog box Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in. O T E You can get information on any of the plug-in’s features or printer-specific options with the online Help function.
  • Page 48 (not for the parallel port). Displays the currently selected printer. Printer model Lists all printers supported by PhaserPrint software. When you select your printer model, PhaserPrint displays the correct options for your printer. Phaser 840 Color Printer...
  • Page 49 Advanced Print Features Media size (selection) Paper sizes are printer-specific; refer to the online Help for your printer’s options. Before selecting a paper size, select your printer in the Printer model field. Color Correction The setting remains in effect until you change it. Color Corrections are not available if the Photoshop Mode is Lab.
  • Page 50 Cancel Cancels the print job. Continue Continues printing the entire job. At the printer’s front panel, set the Check Print timeout. Default is Off. Phaser 840 Color Printer...
  • Page 51 Advanced Print Features Image Smoothing Blends adjacent colors so that color transitions are less noticeable. Use this option when the image being printed was scanned at a lower resolution than the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode (300 dpi).
  • Page 52 Image size Reflects the dimensions, in inches or millimeters, of the image. If the value in the Scale box is out-of-range, the image dimensions are displayed with question marks. Phaser 840 Color Printer...
  • Page 53 Advanced Print Features Image separation Only available if the Replicate images box is checked. Type an amount, in inches or millimeters (depending on your measurement standard), to specify the amount of separation between each replicated image. A larger amount reduces the number of images that can be printed at one time.
  • Page 54 Media size (display) Reflects the dimensions, in inches or millimeters, of the selected media size. Show color preview of image Displays an approximate color image, rather than a black box, in the Stylized representation of the page field. Phaser 840 Color Printer...

  • Page 55: Consumables

    ColorStix ink sticks A U T I O N ® Use only Phaser 840 printer ColorStix ink; other Phaser ColorStix ink will not fit this printer and will damage it if used. Keep ink in its packaging until you are ready to use it.

  • Page 56: Consumable Life Information

    You can print these reports from the printer’s front panel or PhaserLink Printer Management software, or you can obtain them automatically via email. Refer to page 74 for more information about the Usage Profile report. Phaser Color Printer ® Usage Profile 9103-39 Phaser 840 Color Printer...

  • Page 57: Troubleshooting

    Chapter Troubleshooting On-line support Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility files, get answers to frequently asked questions, find a list of Tektronix dealers in your area, or contact customer support.

  • Page 58: Customer Support Centers

    +44 1908 68187 Netherlands U.K. Finland (040) 267 0440 (01) 908 681 707 0203 206 30 U.S. 1-800-835-6100 All other locations: Contact local Tektronix dealers or Tektronix offices. For a list of dealers in your area, visit www.tektronix.com/Color_Printers/contacts. Phaser 840 Color Printer...

  • Page 59: Getting Information By Fax

    Troubleshooting Getting information by fax Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, solutions to common technical problems, and application notes for software such as CorelDRAW! and QuarkXPress.

  • Page 60: Diagnostic Tools

    TCP/IP. Refer to the PhaserShare Networking Manual for complete details. PS Error Handler Enabled in the front panel’s Advanced Printer Settings menu. Used to diagnose PostScript problems. When a PostScript error occurs, an error page prints out if the error handler is enabled. Phaser 840 Color Printer...

  • Page 61: Symptoms And Solutions

    Troubleshooting Symptoms and solutions Front Panel Messages Symptom Possible Causes Solution Power indicator is blinking The printer is receiving, processing or Wait for the job to be completed or cancel printing a job. the job. You have entered the menu in the front Exit the menu.
  • Page 62 Refer to “All about media” on page 7 for more information. Make sure that the printer is placed on a flat, level surface. Use only Phaser 840 printer transparencies; they have been specially formulated for this printer.
  • Page 63 If you are using the upper media tray, make sure that the indicator switch has been set for the appropriate media. Use only Phaser 840 printer transparencies; they have been specially formulated for this printer. For printing on transparencies, make sure that you have selected in the driver Transparency (for the media tray) or Manual Feed Transparency (for the manual feed slot).
  • Page 64 Make sure that you have selected in a supported printer driver either Transparency for the media tray or Manual Feed Transparency (for the manual feed slot). Refer to “Loading Phaser 840 printer transparencies” on page 16. Print is wrinkled or rippled If your media is smooth, use a different type of media.

  • Page 65: Media Jams And Misfeeds

    Troubleshooting Media jams and misfeeds After you clear a media jam, the printer automatically outputs a second, usually partial print to remove any image that may remain on the print drum; then it prints your original image. The lower tray is the default tray for media that the printer uses in self-cleaning. If you have one or two High-Capacity Paper Tray Assemblies, you can make the upper or middle tray the default tray through the printer’s front panel menu.

  • Page 66: Clearing A Media Jam

    If jamming persists, cleaning the printer’s internal paper path may solve the problem. Refer to page 63. A R N I N G Never use a sharp object to remove jammed paper; you may damage the print drum, requiring repair to your printer. Phaser 840 Color Printer...

  • Page 67: Cleaning The Printer

    Troubleshooting Cleaning the printer You need to clean the printer when the following occur: Media jams are frequent. Prints are striped or smeared. How often you need to clean the printer will depend on how heavily the printer is used and the environment in which it is used. Using the front panel: Some cleaning procedures are executed through the printer’s front panel, in the Troubleshooting menu.

  • Page 68: Light Stripes On Prints

    Page. The following illustration shows a correct Test Page with black ( cyan ( ), magenta ( ), and yellow ( ). Also shown is an example of a Test Page with a missing color bar in the magenta. Phaser 840 Color Printer...
  • Page 69 Troubleshooting 1 2 3 4 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 6 7 8 9 10 11 12 13 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88...

  • Page 70: The Cleaning

    You can also change the default through PhaserLink Printer Management software if you are connected to a network via TCP/IP. Simply enter your printer’s IP address in a standard web browser. Refer to the PhaserShare Networking Manual for details. Phaser 840 Color Printer...

  • Page 71: Cleaning Supplies

    Troubleshooting Cleaning supplies Your printer is shipped with a cleaning kit that contains the following supplies: Foam-tipped swabs Presoaked alcohol wipes 9103-04 Using isopropyl alcohol If you purchase isopropyl alcohol, always use alcohol that is at least 90% pure; alcohol that has additives can damage the printer. A R N I N G Alcohol is flammable;...

  • Page 72: Cleaning For Oily Streaks

    (A). Open the front cover and remove the maintenance drawer (A). 9103-09 Use a lint-free wipe to gently wipe any excess debris from the clear plastic wiper blade. 0379-08 Reinsert the maintenance drawer into the printer. Phaser 840 Color Printer...

  • Page 73: Cleaning For Ink Smears And Jams: Internal Paper Path

    Troubleshooting Cleaning for ink smears and jams: internal paper path Clean the printer’s internal paper path surfaces if your prints have stray ink marks on the front or the back. 9103-06 A U T I O N Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets.

  • Page 74: Cleaning For Ink Smears And Jams: Paper-Feed Rollers

    Hot surfaces exist behind the middle paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind these rollers. Open the front cover. 9103-08 Remove the maintenance drawer (A) from the printer. 9103-09 Phaser 840 Color Printer...
  • Page 75 Troubleshooting The upper paper-feed rollers are located above the slot for the maintenance drawer (A). To clean these rollers: Use a prepackaged alcohol-soaked wipe. Place the cleaning wipe against each upper rubber roller, pressing to create pressure against the roller. Use the thumbwheel to turn the upper rollers.
  • Page 76 Scrub each roller thoroughly until clean. If the wipe becomes dirty, discard it and use another. 9103-12 Put the maintenance drawer (A) back into the printer. Close the front cover. Phaser 840 Color Printer...

  • Page 77: Cleaning For Ink Smears: Paper-Exit Path

    Troubleshooting Cleaning for ink smears: paper-exit path If you have already performed the other “Cleaning for ink smears” procedures described earlier in this chapter but problems persist, you should manually clean the paper-exit path. Refer also to “Cleaning for ink smears and jams: paper-feed rollers” on page 64.
  • Page 78 A U T I O N To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or fingernail; use only the materials provided with the cleaning kit. Close the exit cover. Phaser 840 Color Printer...

  • Page 79: Cleaning For Media Tray Jams

    Troubleshooting Cleaning for media tray jams If the printer incorrectly feeds paper or transparencies, or feeds more than one sheet at a time from the media tray, you can correct the problem by cleaning the media-pick roller and separator pad. Cleaning the media-pick roller Remove the media tray from the printer.
  • Page 80 Use a prepackaged alcohol-soaked cloth. Scrub the top surface of the media-pick roller thoroughly. If the wipe becomes dirty, discard it and use another. 9103-20 Replace the maintenance drawer (A) in the printer. Close the front cover. Phaser 840 Color Printer...
  • Page 81 Troubleshooting To clean the bottom of the media-pick roller: Use a prepackaged alcohol-soaked cloth. Reach into the media tray slot to access the pick roller. Scrub the bottom surface of the pick roller thoroughly. 9103-21 Replace the upper media tray in the printer. Cleaning the separator pad Remove the upper media tray from the printer.

  • Page 82: Cleaning For Lower Tray Jams: Paper-Feed Rollers

    Using an alcohol-soaked cloth, scrub the rollers thoroughly. Rotate the roller several times to ensure proper cleaning. 9103-22 Replace the paper tray in the High-Capacity Paper Tray Assembly. Phaser 840 Color Printer...

  • Page 83: Printer Management

    Chapter Printer Management PhaserLink Printer Management software PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality: Job status Job accounting Printer usage Routine troubleshooting Configuration of printer settings PhaserLink requires a TCP/IP connection.

  • Page 84: Usage Profile

    Information in the Usage Profile Report includes: Remaining life of consumables Paper versus transparency usage Percent coverage by job or printer history Number and location of media jams Media tray usage Number of pages printed Phaser Color Printer ® Usage Profile 9103-39 Phaser 840 Color Printer...
  • Page 85 Printer Management Print the Usage Profile report from your printer’s front panel: In the front panel, scroll to Menu; press Select. Scroll to Consumable Usage; press Select. Scroll to Print Usage Profile; press Select. In addition, you can easily arrange electronic mail notification so that your system administrator or supplies ordering agent receives timely information on error conditions or supplies status.

  • Page 86: Enabling And Disabling The Startup Page

    From the printer’s front panel Scroll to Menu; press Select. Scroll to Printer Configuration; press Select. Scroll to Default Printer Settings; press Select. Scroll to Startup Page; press Select to toggle the setting. Scroll to Exit; press Select. Phaser 840 Color Printer...

  • Page 87: Changing The Energy Star Timeout

    Printer Management Changing the Energy Star timeout When the printer is idle for the time set in the Energy Star front panel menu, the printer begins a cool-down cycle that requires a 15 minute warm-up period before being ready to use again. The default for the Energy Star timeout is set to 999 hours.

  • Page 88: Protected Mode For The Front Panel Menu

    Job accounting is available through the PhaserShare Administrator and PhaserLink Printer Management software. For more information on Job Accounting, see the PhaserShare Networking Manual on the printer’s CD-ROM or web site. Phaser 840 Color Printer...

  • Page 89: Using Color

    Chapter Using Color Print-quality modes Mode Maximum speed * Description Fast Color 10 ppm Paper Fastest full-color output. 5 ppm Transparency Useful for many images and previewing work. Rapidly produces good quality transparencies and peer-level documents. Useful for rush jobs and situations where having the most saturated colors is not necessary.

  • Page 90: Color Corrections

    O T E If your printer is on a network and you have changed the front panel settings, tell other users on the network. The front panel printer settings affect all prints made with non-Tektronix drivers. Phaser 840 Color Printer...

  • Page 91: Printing The Color Sampler Charts

    Using Color Printing the Color Sampler Charts Overview Color sampler charts are colored rectangles with each color’s component values; they help you select colors in an application that can be reproduced on your printer. Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) —...
  • Page 92 The number of pages will be half if Duplex mode is enabled on the front panel in the Default Printer Settings menu. O T E To print the PANTONE Color sampler chart, refer to “Printing the PANTONE Color Chart” on page 89. Phaser 840 Color Printer...

  • Page 93: Printing A Color Sampler Chart From The Front Panel

    Using Color Printing a color sampler chart from the front panel O T E The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE Color sampler chart cannot be printed from the front panel. Use the same color correction and print quality mode to print the chart and to print from your application.

  • Page 94: Printing Samplers From A Macintosh

    Select a color correction file in one of three ways: the front panel, PhaserLink Printer Management software, or download a PostScript utility file. Color correction files include: Automatic None Vivid Color sRGB Display SWOP Press Euroscale Press Commercial Press SNAP Press Toyo FujiProof Raw CMYK Raw RGB Phaser 840 Color Printer...
  • Page 95 Using Color Downloading a color correction file From your computer’s hard disk, open the PhaserTools folder. Double-click Apple Printer Utility; a Printer Selector dialog box appears: Under AppleTalk Zones, select your printer’s zone. Under Printers, select your printer. Click Open Printer. From the File menu, select Send PostScript File.

  • Page 96: Printing Samplers From A Pc

    Workstation users: Send a color correction file to the printer as you would any PostScript file. Windows NT users: Send the color correction file to the printer by typing the following at the DOS prompt: -P PS <filename> lpr -S <IPaddress> Phaser 840 Color Printer...

  • Page 97: Printing The Desired Color From An Application

    Using Color Printing a color sampler chart Open the PHSRTOOL directory. Open the SAMPLERS subdirectory. Send to the printer the desired color sampler chart: PC users: Use the DOS COPY command. Workstation users: Send the file to the printer as you would any PostScript file.

  • Page 98: Pantone Color Files

    O T E Tektronix provides custom PANTONE Color library files that can be installed for some applications for the Phaser 840 printer. Print your document. For best results, use the same printer settings for color correction and print quality, and the same type of paper that you used to print the PANTONE Color chart.

  • Page 99: Installing The Pantone Color Files

    Installing the PANTONE Color files From the Web From the Tektronix web site, www.tektronix.com/Color_Printers/, download the appropriate PANTONE Color file for the Phaser 840 printer. Choose a directory location, and extract the file. For installation instructions, refer to the README.TXT file located in the...
  • Page 100 AdobePS 4 driver for Windows 95), select the appropriate print quality mode and color correction as stated in the included README.TXT file. O T E Print only with the recommended settings; other settings cause PANTONE Colors to print differently than expected. Phaser 840 Color Printer...
  • Page 101 Using Color Printing the entire chart Print the PANTONE Color chart by sending the PANTONE PostScript file to the printer; use one of the following methods: PC users: Use the DOS COPY command. You must be connected locally to the printer. Refer to “Downloading files from a PC” on page 96.

  • Page 103: Using Printer Utilities

    Chapter Using Printer Utilities In addition to using the printer’s front panel or the options in a supported driver, the printer’s utility files offer another method for changing the way the printer operates. In some cases, a selection can only be made with a utility file. Utility files control print features such as color correction and enabling or disabling the Startup Page.
  • Page 104 If no output is returned by the printer, the Apple Printer Utility displays a dialog box; click Continue. If output is returned by the printer, you won't see this dialog box. Check your computer’s hard disk for the message file created by the utility. Phaser 840 Color Printer...

  • Page 105: Using The Apple Printer Utility To Perform Other Tasks

    Using Printer Utilities Using the Apple Printer Utility to perform other tasks In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks: Turning on/off the Startup Page From the PhaserTools folder, double-click Apple Printer Utility. In the Printer Selector dialog box, make the following selections: Under AppleTalk Zones, select your printer’s zone.

  • Page 106: Downloading Files From A Pc

    If your printer is connected to the parallel (LPT) port, type the following command (where x is 1, 2, or 3): COPY RESET.PS LPTx: If your printer is connected to an optional Novell NetWare or TCP/IP network, follow the instructions provided with your network software. Phaser 840 Color Printer...
  • Page 107 Using Printer Utilities Windows NT From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. Select the utility file you want to send to the printer, for example RESET.PS. In the taskbar on your screen, click Start. In the menu that appears, select Programs. Select MS-DOS Prompt.

  • Page 108: Downloading Files From The Tektronix World Wide Web Site

    Use a web browser such as Netscape Navigator, and follow these steps. Start your web browser and enter the following address: www.tektronix.com/Color_Printers/support/software.html From the pull-down menus, select your printer, computer, and type of file. Select the files you need; they are downloaded to your computer. Phaser 840 Color Printer...

  • Page 109: Downloading Files From The Tektronix Ftp Server

    Using Printer Utilities Downloading files from the Tektronix ftp server Utility files included on the printer’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other features. If you don’t have the means to transfer these files from the CD-ROM, you can request files from the Tektronix anonymous ftp server.

  • Page 111: Connecting Scanners And Hard Drives

    Chapter Connecting Scanners and Hard Drives Your printer comes with an IDE (Integrated Drive Electronics) port which can be used to connect an internal hard drive, and an optional SCSI (Small Computer System Interface) port which can be used for connecting external hard disk drives and scanners.

  • Page 112: Connecting Scsi Devices

    Turn off the printer. Turn off the SCSI device. Connect SCSI cables. Check termination. Connect a SCSI device. Scanner Hard disk drive Turn on a SCSI device. Turn on the printer. Initialize the hard disk drive Phaser 840 Color Printer...

  • Page 113: Connecting One Scsi Device

    Connecting Scanners and Hard Drives Connecting one SCSI device A U T I O N To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer, then turn off the SCSI device. Turn off the printer first, then turn off the SCSI device. On the SCSI device, set a unique SCSI ID number (0 –...

  • Page 114: Connecting Multiple Scsi Devices

    Turn on the SCSI devices first, and then turn on the printer. If you have a SCSI hard disk, see “Initializing a formatted SCSI device” on page 105, and “Enabling and disabling Sys/Start Job execution” on page 106. Phaser 840 Color Printer...

  • Page 115: Initializing A Formatted Scsi Device

    Connecting Scanners and Hard Drives Initializing a formatted SCSI device Most external hard disks are formatted at the factory and only need to be initialized. Macintosh users From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities. From your computer’s hard disk, open the PhaserTools folder.

  • Page 116: Enabling And Disabling Sys/Start Job Execution

    From the PhaserTools folder, double-click Apple Printer Utility. Download one of these files to the printer: Set SysStart Job Enables automatic execution of the SysStart job. No SysStart Job Disables automatic execution of the SysStart job. Phaser 840 Color Printer...

  • Page 117: Using Pc Utility File

    Connecting Scanners and Hard Drives Using PC utility file From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. From your computer’s hard disk, open the PHSRTOOL directory. Open the PHSR840 subdirectory. Select one of the following files: SYSTART.PS Enables automatic execution of the SysStart job.

  • Page 118: Installing The Ide Hard Disk Drive

    If your printer has a network card, remove it and the metal plate above it. Otherwise, remove both metal plates on the back of the printer. 840-3-03 Remove the hard disk drive from its packaging. 840-3-04 Phaser 840 Color Printer...
  • Page 119 Connecting Scanners and Hard Drives Slide the hard disk drive into the upper card slot and firmly push it into place. 840-3-05 Secure the hard disk drive in place with the mounting screws and make sure that the screws are tight. 840-3-06 Insert the network card, or attach the lower cover plate and secure with the mounting screws.
  • Page 120 Adobe Systems Incorporated which may be ANTONE® and P ANTONE CALIBRA TED are trademarks of Pantone, Inc. 10BASE T 08:00:11:08:59 840-3-10 At your computer, reconfigure the printer driver. For more information, refer to page 111. 840-3-09 Phaser 840 Color Printer...

  • Page 121: Configuring The Printer Driver

    Connecting Scanners and Hard Drives Configuring the printer driver After the internal IDE hard drive installation is complete, the printer driver needs to be configured before you can use your installed hard drive. O T E If the printer driver is not configured properly, some printer options will not be recognized.

  • Page 123: Using Your Printer With A Scanner

    Chapter Using Your Printer with a Scanner Overview By attaching a recommended scanner to your printer, you can use the printer as a color copier. Settings for copies are made at the printer’s front panel. For example, you can specify the number of copies, reduce or enlarge prints, adjust the color saturation, and select color, gray scale, or black-and-white copying.

  • Page 124: Making Copies

    After making the appropriate selections, scroll to Begin Copy; press Select. The image is transferred to the printer. The first copy normally takes 30 to 60 seconds. The subsequent copies are output at the printer’s rated speed. Phaser 840 Color Printer...

  • Page 125: Copying Multiple Pages With An Auto-Document Feeder

    Using Your Printer with a Scanner Copying multiple pages with an Auto-Document Feeder If your scanner is equipped with an Auto-Document Feeder (ADF), you can copy an entire set of originals at one time and produce multiple, collated copies. Make sure that no originals are on the scanner bed. Insert the stack of originals in the ADF (refer to your scanner’s documentation).

  • Page 126: Using The Front Panel Copier Menu

    The options available will depend on the number of media trays in your printer. Changes the printer’s copier menu default settings and saves your Save Default own settings for the kinds of copies you typically make. Sets the defaults to the printer’s original selections. Reset Defaults Phaser 840 Color Printer...

  • Page 127: Copier Menu

    Using Your Printer with a Scanner Copier Menu Copier Menu Select Scroll / Move Up Move Cursor Left Move Cursor Right Help Copier Scroll / Move Down Press + Select for Language Options Copy Count Begin Copy Copier Options Color Image Grayscale Color Mode Color Text...

  • Page 128: Placing And Scaling Images

    “Making copies” on page 114 for instructions on using the printer’s front panel to make copies. Copy print Note that the image is not printed at the copy’s edges. 0236-58 The next example, “Copying to fit full-bleed images,” shows how you can work around this problem. Phaser 840 Color Printer...

  • Page 129: Copying To Fit Full-Bleed Images

    Using Your Printer with a Scanner Copying to fit full-bleed images If your original’s image extends to its outer edges — often called a full-bleed image — and you wish to copy the entire image, set Zoom to approximately 95%. The full image will be printed, at a slightly reduced scale, within the printer’s maximum printable area.

  • Page 130: Scaling Images Using Zoom

    Under Select Tray, select the tray that has the media on which you want to print. Scroll to Begin Copy; press Select. The image will be scaled to fit the selected media as closely as possible without distorting the image. Phaser 840 Color Printer...

  • Page 131: Regulatory Information And Specifications

    Chapter Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limits applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté...

  • Page 132: Declaration Of Conformity

    Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A. declares, under our sole responsibility, that the products Phaser 840 printer (Z840) to which this declaration relates, is in conformity with the following standard(s) or other normative document(s): For the...

  • Page 133: Fcc Class B Device

    Regulatory Information and Specifications FCC Class B device The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix’ instructions, it may cause interference with radio and television reception. This equipment has been tested and verified to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 134: Material Safety Data Sheets

    Tektronix and its subsidiaries operate. Tektronix, Incorporated is complying with government regulations by providing Material Safety Data Sheets for this product. Color Printing and Imaging Division Tektronix, Incorporated Phaser 840 Color Printer...

  • Page 135: Msds For Silicone Oil

    Regulatory Information and Specifications MSDS for Silicone Oil Section 1 – Product Identification Trade Names: Tektronix Silicone Intermediate Transfer Layer Fluid, impregnated into printer’s maintenance roller. Tektronix part number: 401-0777-00 (original maintenance roller) Tektronix part number: 016-1727-00 (replacement maintenance kit) ®...
  • Page 136 The ingredients of this fluid are not listed as carcinogenic by OSHA, IARC or NTP. Section 16 – Other Information Original preparation date: August 13, 1998. JMP Tektronix, Incorporated P.O. Box 500 Chemical Documentation Mail Stop 46-825 Beaverton, Oregon 97077 Printer information: 1-800-835-6100 MSDS information: (503) 627-7255 Phaser 840 Color Printer...

  • Page 137: Msds For Ink Sticks

    Regulatory Information and Specifications MSDS for Ink Sticks Section 1 – Product Identification Trade name and Tektronix part number: ® ColorStix Solid Ink — Black 016-1604-00 ® ColorStix Solid Ink — Cyan 016-1605-00, 016-1582-00 ® ColorStix Solid Ink — Magenta 016-1606-00, 016-1583-00 ®...
  • Page 138 Section 16 – Other Information Original preparation date: December 9, 1998. Prepared by Corporate Environmental, Health, and Safety/ JMP. Tektronix, Incorporated PO Box 500 Chemical Documentation Mail Stop 46-840 Beaverton, Oregon 97077 Printer Information: 1-800-835-6100 MSDS information: 503-627-7255 Phaser 840 Color Printer...

  • Page 139: Msds For Cleantex Alcopad

    Regulatory Information and Specifications MSDS for CleanTex Alcopad Section 1 – Product Identification Trade name and Tektronix part number: Alcopad — 016-1595-00 PRODUCT IDENTIFICATION NUMBERS: 806B, 806C, 806H, 806T, 806Z, 806 CHEMICAL NAME AND SYNONYMS: Isopropyl Alcohol CHEMICAL FORMULA: CH CH(OH)CH EMERGENCY TELEPHONE NUMBERS:CHEMTREC (Transportation): 800-424-9300 ®...
  • Page 140 INCOMPATIBILITIES / CONDITIONS TO AVOID: Caustics, amines, alkanolamines, aldehydes, ammonia, strong oxidizing agents and chlorinated compounds. HAZARDOUS DECOMPOSITION PRODUCTS: Carbon monoxide Section 11 – Toxicological Information Not Available Section 12 – Ecological Information Not Available Section 13 – Disposal Considerations Follow Federal, State and Local Regulations. Phaser 840 Color Printer...
  • Page 141 Regulatory Information and Specifications Section 14 – Transport Information DOT CLASSIFICATION:Not Regulated Proper Shipping Name: Hazard Class: UN Number: Packing Group: Hazard Labeling: IATA / ICAO CLASSIFICATION:Not Regulated Proper Shipping Name: Hazard Class: UN Number: Packing Group: Hazard Labeling: IMDG CLASSIFICATION:Not Regulated Proper Shipping Name: Hazard Class IMDG Page #...

  • Page 142: Specifications

    Shipping: 0 to 15000 m (0 to 49200 ft.) above sea level Primary voltage ranges 90 - 140 VAC, 110 VAC nominal 180 - 264 VAC, 220 VAC nominal Frequency range 47 to 63 Hz Primary fusing 125, 250 VAC, 10 Amps and 6.3 Amps (Not user-accessible) Phaser 840 Color Printer...
  • Page 143 Regulatory Information and Specifications Power Consumption Meets Energy Star power conservation requirements. State Average power Continuous printing 217 watts per hour Idle 185 watts per hour Energy Star <45 watts Dimensions of the printer (without a High-Capacity Paper Tray Assembly) Depth: 600 mm (23.5 in.) Width: 432 mm (17 in.) Height: 390 mm (15.3 in.)
  • Page 145 Index color charts CMYK 82 adjusting HSB 82 low-resolution images 32 printing from a Macintosh 84 scale of copies 118 printing from a PC 86 Adobe Photoshop plug-in 35 printing from the front panel 83 alcohol RGB 82 purity of 61 color corrections, descriptions 80 using for cleaning 61 components, replacing 45...
  • Page 146 34 isopropyl alcohol, see alcohol getting help 48 job collating 29 HAL, automated fax system 49 telephone number and instructions 49 hard disk, SCSI 101 connecting multiple disks 104 initializing 105 High Resolution/Photo requirements 79 Phaser 840 Color Printer...
  • Page 147 Manual Feed Slot envelopes 20 labels 22 labels 22 loading in Manual Feed Slot 22 letterhead (double-sided printing) 25 Letterhead letterhead (single-sided printing) 19 loading in Manual Feed Slot (double-sided using 18 printing) 25 margins 13 loading in Manual Feed Slot (single-sided Material Safety Data Sheets (MSDS) 124 printing) 19 media...
  • Page 148 49 Photoshop plug-in 35 placing and scaling images 118 scale, reducing 119 Plug-in, Adobe Photoshop, using 35 scaling copies using Zoom 120 scaling images 118 using PhaserPrint 41 with Scan Area 120 with Zoom 120 Phaser 840 Color Printer...
  • Page 149 scanner/copier 113 labels are printed on wrong side 53 SCSI hard disk 101 margins 53 connecting multiple disks 104 media jams 52 connecting single disk 103 paper-picking errors 52 initializing 105 TrueType fonts 26 SCSI port connecting a scanner/copier 101 connecting external font disk 101 usage profile reports server, ftp, Tektronix...
  • Page 152 ® Printed on recycled paper 0 7 0 - 9 1 0 3 - 0 0...

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