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Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a XJ6C problem using this
guide or the online Help, call the Xerox Customer Support
Center. Before calling, make sure you have the following
information:
XJ6C serial number, which is located next to the
parallel port on the back of the printer.
XJ6C software version, which is specified in the
printer driver About box.
Windows operating system version (Windows 95,
Windows 3.1, or Windows 3.11).
Amount of memory in your PC.
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
The Xerox Customer Support Center telephone number in
the United States and Canada is:
1-800-TEAM XRX (1-800-832-6979)
Call from a telephone near your PC and the printer. Make
sure both your PC and printer are turned on.
If you require additional information about Xerox and
Xerox products, visit the Xerox web site at:
http://WWW.XEROX.COM
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Table of Contents
Troubleshooting
