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The door will not open
Problem
The door cannot be
pulled open during a
program.
At the end of a program
or when a program is
canceled, the following
appears in the display:
Cooling down
or
Comfort
.
cooling
The following appears
in the display:
The door lock is jammed.
Contact Service.
Frequently asked questions
Possible cause and solution
The door is locked during the wash program.
Touch the Start/Stop sensor control.
Select
Cancel program
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drainage system as described under
"Opening the door in the event of a blocked drain
outlet and/or power outage".
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
130°F (55°C).
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The door lock has jammed.
Contact Technical Service.
or
.
Add laundry
63
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