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The door will not open
Problem
The door cannot be
pulled open during a
programme.
Comfort cooling
appears in the display
after a programme has
been cancelled.
The following appears
in the display:
Service Door release
Cause and remedy
The drum is locked during a programme.
Press the Start/Stop button.
Use the sensor to select Cancel programme or
Add laundry.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is
unable to drain.
Clean the drain filter and the drain pump as
described in "Opening the door in the event of a
blocked drain outlet and/or power failure".
The water level in the drum is too high.
Cancel the programme. The water will be pumped
away.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55 °C.
Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The door lock has jammed.
Call the Service Department.
Problem solving guide
55
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