Evolis Agilia User Manual
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Evolis Agilia User Manual

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Agilia
USER GUIDE
Evolis © 2023. All rights reserved
user-guide_R02_ENG_202309_A1

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Summary of Contents for Evolis Agilia

  • Page 1 Agilia USER GUIDE Evolis © 2023. All rights reserved user-guide_R02_ENG_202309_A1...

  • Page 2: Table Of Contents

    Cards Installing Evolis Premium Suite 2 Installing cardPresso Connecting to a network (Optional) Print Settings and Printing Managing Print Settings in Evolis Premium Suite 2 Starting with cardPresso Interacting with the printer LCD Touchscreen Evolis Premium Suite 2 Notifier 4. OPTIONS...
  • Page 3 Cleaning procedures Regular cleaning Advanced cleaning Specific cleaning Cleaning the Card Lamination Module 6. ASSISTANCE Diagnostic Assistance Printing a technical test card Printing a graphical test card Identifying installed software versions Troubleshooting Printing Problems Jammed Cards Updating the Printer Firmware Agilia...
  • Page 4 Table of Contents Updating the Printer Driver Technical Support Agilia...

  • Page 5: General Information Copyrights And Trademarks

    All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 6: About The Printer

    Certifications and declaration of conformity · CE, UKCA, ICES, VCCI, BIS, EAC, ROHS FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, evolisnortham@evolis.com) · Dimensions and weight 445x373x205 or 538x373x205 (with rear box) (H x W x D) Ÿ...
  • Page 7 Max/min storage temperature and humidity rate: -5° / +70° C (23° / 158° F) and 20% to 70% non condensing Ÿ Operating ventilation: Free air Ÿ Electrical information Power supply: AC90 - 125V, 220-240V, 50-60Hz Ÿ Printer: 100-240 Volts AC, 50-60 Hz, 2A / 24 Volts DC, 6,25 A / 150W Ÿ Agilia...

  • Page 8: Product Presentation Unpacking

    The printer is shipped in a packaging designed to prevent damage in transit. If visible damage is noticed when unpacking the product, contact the shipper and immediately inform your Evolis reseller, to know the procedure to follow. The full original packaging (outer box, inner wedges and protective bags) is required in the event that the printer is returned. Keep the ·...

  • Page 9: Product Description

    Manual card feeder (insertion / ejection) Front door opening mechanism Front output box Power button Power cable connector LCD Touchscreen Ethernet connector Card thickness selector USB socket (type A) USB socket (type B) Location for the Kensington locking system Agilia...
  • Page 10 Rear output Location for the infra-red kit Agilia...
  • Page 11 Jam-clearing wheel Dust filter Heating roller Print head Cassette for the printing ribbon Cassette for the retransfer film Agilia...

  • Page 12: Installation, Print Settings, Printing And Communication Installation

    Install the printer where the airflow is not obstructed to ensure the proper function of the fans and cooling of the printer. Avoid putting rear and left sides of the printer against a wall or any solid surfaces. · · Leave at least 10cm between a solid surface and the rear and left sides of the printer. Agilia...

  • Page 13: Electrical Connection

    · Standby and hibernation settings can be configured in the print center, Evolis Premium Suite 2 or from the LCD Touchscreen. In standard standby mode, sending a print request restarts the printer and pressing the power button (for 1 second) exits the printer from hibernation mode.

  • Page 14: Printing Ribbon And Retransfer Film

    Only use Evolis High Trust® consumables. These consumables insure printing quality, reliability and maximize the life span of the print head. The use of consumables other than Evolis High Trust® may lead to a bad printing quality and a dysfunction of the card printer.
  • Page 15 The cassettes are color coded to facilitate and prevent mistakes during installation. The blue cassette is for the retransfer film and the orange · cassette is for the printing ribbon. Remove the cassettes Open the door of the printer. Pull the cassettes out of their compartments. Put them on a flat surface with the pins facing up. Agilia...
  • Page 16 The etiquette on the side of the ribbon base must point to the (one complete turn). arrow. Put the ribbon around the pins. Insert the finish (empty) roll of the film on the black spindle. Agilia...
  • Page 17 The etiquette on the side of the ribbon base must point to the (go to the second set of black marks). arrow. Put the film around the pins. Insert the finish (empty) roll of the film on the black spindle. Agilia...
  • Page 18 Press on the upper right corner of the blue cassette to properly install it. A click confirms the correct installation. Press between the tightening wheels of the orange cassette to properly install it. A click confirms the correct installation. Close the door. Agilia...

  • Page 19: Cards

    Cards · For optimum quality, the cards used must be ISO 7810 certified. · Use only the card types recommended by Evolis. Do not touch the printable surface of the cards to preserve print quality. · · Do not use cards that are damaged, folded, embossed or dropped on the floor.
  • Page 20 · The card input can be specified in Evolis Premium Suite 2 > Printer settings > Printing > Card > Card input/output > Card input. Manual insertion must be selected to feed one card at a time to the printer.
  • Page 21 By default, the printed cards are ejected in the rear output box and the error cards are ejected in the front output box. The card output can be specified in Evolis Premium Suite 2 > Printer settings > Printing > Card > Card input/output > Card output.
  • Page 22 The front output box has a total capacity of 10 cards (0.76 mm – 30mil). · Press on the middle of the output box. Pull the output box. Remove the cards. Close the front output box. Cards are ejected by the bezel Retrieve the ejected card from the bezel. Agilia...

  • Page 23: Installing Cardpresso

    Installing Evolis Premium Suite 2 Evolis Premium Suite 2 is an all-in-one driver software solution that makes interactions between printer and computer more intuitive. Its advanced features automate printer configuration. It includes · A supervision of printers: printer status information, remaining ribbon capacity, etc.

  • Page 24: Connecting To A Network (Optional)

    · For further details, refer to the Network Administrator Manual. Evolis printers can be fitted with a TCP/IP network connection. To connect the printer, use the wizard available from the Evolis icon in the taskbar. The network administrator can configure the printer in order to comply with the constraints imposed by the corporate LAN: ·...

  • Page 25: Print Settings And Printing

    If additional help is needed, contact your Evolis reseller before making changes. Access to the settings in Evolis Premium Suite 2: Click on the Evolis icon in the taskbar and click Open Evolis Premium Suite 2. Select the printer. Go to Printer settings to modify the settings.

  • Page 26: Starting With Cardpresso

    Starting with cardPresso Evolis printers can be used from different applications with a print feature to print content. Set the document size to CR80 (85.6x53.98mm with 1mm margin) when required and select the printer name before launching a print job.

  • Page 27: Interacting With The Printer

    When warnings are displayed with a QR code. Scan the QR code with a smartphone to access explanations and solutions to the issue. If the Evolis Premium Suite 2 is installed in Supervised or Standard mode, there are two possible actions depending on the messages: Retry the print job Ÿ...

  • Page 28: Evolis Premium Suite 2 Notifier

    Warnings about problems that have stopped the printer. Color of the Evolis icon and printer status When Evolis Premium Suite 2 is active, a small icon is displayed in the taskbar of the computer. The color of the icon varies according to the status of the printer: ·...

  • Page 29: Options

    Dual side printing activation key · A wizard is available to activate dual side printing in Evolis Premium Suite 2 > Assistance & Maintenance > Maintenance > Installable options. Open the door of the printer and remove the orange cassette.
  • Page 30 Close the door of the printer. The activation of the option starts. When the activation process is complete, remove the activation key from the cassette and put the ribbon back in place. See Installing the printing ribbon and retransfer film Agilia...

  • Page 31: Card Lamination Module (Available In The First Quarter Of 2024)

    Always plug the power supply of the Card Lamination Module before the power supply of the printer. If not, the Card Lamination Module is not detected in Evolis Premium Suite 2. Install the printer on the Printer side of the installation platform.
  • Page 32 Install the Card Lamination Module on the Laminator side of the installation platform. Make sure that both infrared connectors are facing each other and that the two modules are aligned. Plug the Card Lamination Module to an earthed wall socket. Plug the printer to an earthed wall socket. Agilia...

  • Page 33: Installing The Lamination Film

    Insert the lamination film until you Push the door button to open the Card Close the Card Lamination Module door. Lamination Module door. hear a click on each roll. The flat side of the green roll must be facing up. Agilia...

  • Page 34: Interacting With The Card Lamination Module

    The equipment may be equipped with an LCD screen instead of the control panel. Refer to the LCD touchscreen user guide for more information. PRINTER AND LAMINATION MODULE READY PROCESSING · The printer is ready to receive data. · The printer is receiving data. · The lamination module is ready. · Lamination in process. Agilia...
  • Page 35 Check the condition of the printing ribbon and the If the problem persists, contact your Evolis reseller for retransfer film in the printer. If there is a print job in assistance. progress, it restarts with a new card.
  • Page 36 FIRMWARE UPDATE OF THE CARD LAMINATION MODULE REQUIRED MODULE IN PROGRESS · The lamination module requires advanced · The lamination module is updating its firmware. cleaning. The printer is operational again after the update. Cleaning the Card Lamination Module Agilia...

  • Page 37: Using The Levelers

    Depending on the type of card and film used, Tighten the two wheels and close the Module. place the block support on position A or B (see door of the Card Lamination Module. the table). Loosen the two wheels as shown. Agilia...

  • Page 38: Encoding Options

    · Never use cards with a glued-on magnetic stripe. When first installing the Evolis Premium Suite 2, the magnetic encoder functions need to be configured in Printer settings > Encoding > Magnetic. Configure the coercivity (Hight or Low) in Evolis Premium Suite 2 >Printer settings > Encoding > Magnetic.
  • Page 39 A text field enclosed within “|” and “|” characters (or some other character which the user can define) will be interpreted as an encoding command by the printer driver. More information about magnetic encoding is available on the Evolis knowledge base. Cleaning the magnetic encoder Cleaning of the magnetic encoder is performed when the printer runs an advanced cleaning cycle.

  • Page 40: Contact Encoding

    The encoding sequence for a chip is always carried out before the card is printed. Card station interface · For more information on encoding a smartcard or on the configuration of the card present signal, contact your Evolis reseller. · A smartcard can be encoded with cardPresso software or Evolis Premium SDK and the SDK of the encoder.

  • Page 41: Contactless Encoding

    Contactless encoding The Evolis product catalogue includes printers equipped with a built-in encoder for contactless chips. This encoder is connected to the computer via a USB interface. Encoding cannot be performed with an Ethernet connection. There is a very wide variety of contactless smartcards, and each card has specific technical properties associated with an equally specific type of encoder.

  • Page 42: Security Options

    A Kensington lock is used to attach the printer with a Kensington cable. Kensington cables are not provided or sold by Evolis. The user must acquire the cable by their own means. The Kensington lock is located on the connectors side of the printer.

  • Page 43: Maintenance

    Only use Evolis High Trust® consumables. These consumables bring you printing quality and reliability, maximizing the life span of the print · head. The use of consumables other than Evolis High Trust® may lead to a bad printing quality and a dysfunction of the card printer. ·...

  • Page 44: Install The New Printing Ribbon Or Retransfer Film

    The frequency and quality of cleaning are decisive factors enabling users to extend the print head’s useful life and to ensure excellent print quality. In addition, the use of Evolis High Trust® consumables ensures that the printer operates properly. Use of non-Evolis High Trust® consumables may affect the quality and reliability of print jobs, and even affect the printer’s operation.

  • Page 45: Regular Cleaning

    When the cleaning cycle is over, wait 2 minutes before using the printer to let the alcohol evaporate. · · Cleaning cycles can also be launched from the Home page of Evolis Premium Suite 2 by clicking on the Cleaning icon Video(s) of the procedure(s) available on www.evolis.com >...
  • Page 46 Set the card thickness selector on 50mil – 1.25mm. Take a swab, press the middle so that the cotton is impregnated with alcohol. Close the card feeder. Rub all the pins of each cassette. Agilia...
  • Page 47 Put the ribbon and film back on the cassettes and put the cassettes back in place. (see Installing the printing ribbon and retransfer film Put the cards back in the card feeder, reset the card thickness selector and close the card feeder. Agilia...

  • Page 48: Advanced Cleaning

    When the cleaning cycle is over, wait 2 minutes before using the printer to let the alcohol evaporate. · Cleaning cycles can also be launched from the Evolis Premium Suite 2 by clicking on the Cleaning icon on the Home page.
  • Page 49 Put the ribbon and film back on the cassettes and put the cassettes back in place. (see Installing the printing ribbon and retransfer film Put the cards back in the card feeder, reset the card thickness selector and close the card feeder. Agilia...

  • Page 50: Specific Cleaning

    Open the door of the printer. Pull the dust filter out of its compartment. (See Product Description Clear any dust from the filter with a gas duster. Put the dust filter back in place. Close the door of the printer. Agilia...

  • Page 51: Cleaning The Card Lamination Module

    Recommended cleaning cycle: Once a year or every 10,000 cards depending on the work environment. · Servicing accessories: special adhesive cleaning card and cleaning wipes. Cleaning cycles can also be launched from the Evolis Premium Suite 2 by clicking on the Cleaning icon on the Home page. · Video(s) of the procedure(s) available on www.evolis.com...

  • Page 52: Assistance

    · etc. These information may be required by a reseller or technical support for assistance. Print a technical test card from Evolis Premium Suite 2 Select the printer. Go to Printer settings. Click the three-dot button (top right corner of the interface) and select Print a technical test card.

  • Page 53: Printing A Graphical Test Card

    Printing a graphical test card The graphical test card can be printed from the Evolis Premium Suite 2 or the LCD Touchscreen. · · When printing a graphical test card: Make sure there are at least one card, a color ribbon and retransfer film in the printer.

  • Page 54: Troubleshooting

    The printing ribbon or retransfer film may be incorrectly fitted. Install the incorrectly fitted consumable again. See Installing the printing ribbon and retransfer film The print head may be damaged · · Print a test card. If the test card is not printed, contact an Evolis reseller for technical support. Agilia...
  • Page 55 Retransfer film not correctly applied · Retransfer settings are not optimum. Go to Evolis Premium Suite 2 > Printer settings > Retransfer to adjust the temperature and speed settings. · · Make sure the temperature and speed settings correspond to the requirement of the selected card type.

  • Page 56: Jammed Cards

    Partial or Incorrect Printing We recommend buying cards from an Evolis reseller. Use of non-Evolis High Trust® cards may affect print quality and may damage the print · head. · Check the interface cable If irregular characters are printed, make sure the USB cable supplied with the printer is being used.

  • Page 57: Updating The Printer Firmware

    · In case of problems during the update of the firmware, contact your Evolis reseller who can provide a new installation file for the firmware. The update of the firmware is performed from the printer driver or from the update notification.
  • Page 58 Evolis reseller. When calling an Evolis reseller, make sure to be close to the computer connected to the printer and to provide the following information: · Printer model and serial number The version of the operating system (computer) ·...

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