Retrieving A Held Call; Transferring Calls; Blind Transfer; Consultative Transfer - Mitel 6930 User Manual

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Retrieving a Held Call

If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appear-
ance button where that call is being held or by navigating to the call on the Line Selection or any
Callscreen and pressing
call.
If an attempt to retrieve a held call fails, the 6930 displays a "Server Error" message and error reason
code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service
Unavailable). You can disconnect the call on hold by pressing the
A call on hold can be disconnected by pressing the
The line with the call on hold is the line in focus.
•
You have attempted to retrieve the call on hold by navigating to the call on the Line Selection or any
•
Callscreen and pressing the
The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the attempt failed
•
due to a different server error reason, pressing the
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls, conference
calls, and any transfer scenarios. In an attended transfer scenario, pressing the
retrieval attempt (that meets the above three conditions) will disconnect the call on hold instead of
launching the transfer.

Transferring Calls

You can use the Xfer softkey offered on screen when in a connected call to transfer calls or use a softkey
configured with Transfer functionality (see

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person
receiving the call. To do this, simply complete the transfer immediately after you have entered the number.
The call goes directly to the extension or outside line you transferred to.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete
the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting
with the receiving party, you can either complete the transfer or cancel the transfer to go back to the orig-
inal call.
or Pickup softkey. Press
or Pickupsoftkey.
"Transfer Key"
or the Drop softkey to disconnect the
key in certain circumstances.
key only when these three conditions are met:
key will not disconnect the call.
on page 107).
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key after a failed
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