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MULTIMEDIA
NOTE:
FCA is not an insurance company, and Brand Con-
nect is not an insurance product. You are respon-
sible for obtaining insurance coverage for your
vehicle and yourself.
CONNECTED SERVICES REMOTE
VEHICLE START FAQS
1. How long does it take to remotely start my vehicle?
Depending on various conditions, it can take three
minutes or more for the request to get through to
your vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will remote start your vehicle
more quickly. However its range is limited. For
example, when you are leaving the stadium after the
game, you can use the Vehicle Branded App to
remote start your vehicle and have the inside of your
vehicle comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless device?
People sometimes lose their wireless devices, which
is why security measures have been engineered into
the Vehicle Branded App. Asking for your username,
password and Brand Connect Security PIN help to
ensure that nobody can start your vehicle if they
happen to find your device.
4. Can someone drive off with my vehicle using the
App? No. Driving your vehicle still requires the keys
to be in the vehicle. The Remote Start feature simply
starts the engine to warm up or cool down the inte-
rior before you arrive.
5. Can I stop a vehicle that is being driven with the
cancel Remote Vehicle Start command? No. If the
vehicle is in motion, the cancel Remote Vehicle Start
button will not stop the vehicle.
6. Why can't all mobile devices use the Vehicle
Branded App? The Vehicle Branded App has been
designed to work on most devices with the Apple®
and Android™ operating systems. The capabilities of
these devices allow us to remotely command your
vehicle. Other operating systems may be supported
in the future.
CONNECTED SERVICES REMOTE
HORN & LIGHTS FAQS
1. How long does it take to sound my horn and flash
the lights? Depending on various conditions, it can
take three minutes or more for the request to get
through to your vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will sound the horn and flash the
lights quicker; however, its range is limited.
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the vehicle, you
can use the key fob to turn off the horn and lights by
pressing the red Panic button. Otherwise, Remote
Horn & Lights will continue for a maximum of three
minutes.
4. Why can't all mobile devices use the Vehicle
Branded App? The Vehicle Branded App has been
designed to work on most devices with the Apple®
and Android™ operating systems. The capabilities of
these devices allow us to remotely command your
vehicle. Other operating systems may be supported
in the future.
CONNECTED SERVICES ACCOUNT
FAQS — IF EQUIPPED
1. How do I register for my Brand Connect account?
There are three ways that you can register your
Brand Connect Account:
○
Push the ASSIST button. A call will be placed to
an agent who can assist in registering your new
account.
○
Press the Activate Services icon in the Apps
menu. Select the button to speak with an agent,
who can assist in registering your new account.
○
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen and
then follow the prompts from the provided email.
You will receive an email with an activation link
that will be good for 72 hours. Once you click the
activation link, you will be prompted to fill out
your information and accept Terms and Condi-
tions. Then, you will be directed to the Brand
Connect home page to complete your profile and
demo the remote services.
2. Why do I need an email address? Without an email
address, customers cannot register for Brand Con-
nect. Customers need to register so they can sub-
scribe to receive additional services and create a
Brand Connect Security PIN for remote command
requests.
3. How do I create a Brand Connect security PIN? Set
up your Brand Connect Security PIN during the regis-
tration process. The Brand Connect Security PIN will
be required to authenticate you when accessing
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