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required for the activation of Remote services
through your mobile device. It is your responsibility
to protect your passwords and PINs.
4. Why can't all mobile devices use the Vehicle
Branded App? The Vehicle Branded App is compat-
ible with most devices with the Apple® and
Android™ operating systems. The capabilities of
these devices allow us to remotely command your
vehicle. Other operating systems may be supported
in the future.
5. Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE
(voice/data), 4G (data), or 5G (data) network con-
nection. If either your device or your vehicle is in an
area with below average coverage, it may take lon-
ger to log in and send commands.
CONNECTED SERVICES ROADSIDE
ASSISTANCE FAQS
1. What is the phone number for roadside assistance
call? The phone number is:
○
US: 1-800-521-2779
○
Canada: 1-800-363-4869
2. If I am subscribed to Brand Connect, does it cover
towing or other expenses incurred by using road-
side assistance? No, however your new vehicle may
include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQS — IF EQUIPPED
1. How long does it take to send the route and desti-
nation to my vehicle? Depending on various condi-
tions, it can take up to three minutes for the request
to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up
that will cancel the route if selected.
3. Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a "Locations" option. Once "Locations" is
selected, you can choose from a list of recently sent
destinations.
CONNECTED SERVICES VEHICLE
FINDER FAQS
1. Can someone else locate my vehicle? Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
Brand Connect terms of service for more
information.
2. How long does it take to sound my horn and flash
the lights? Depending on various conditions, it can
take three minutes or more for the request to get
through to your vehicle.
MULTIMEDIA
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the vehicle, you
can use the key fob to turn off the horn and lights by
pushing the red Panic button.
CONNECTED SERVICES STOLEN
VEHICLE ASSISTANCE FAQS —
IF EQUIPPED
1. Can someone locate my vehicle? To enhance your
privacy, and the privacy of others using your vehicle,
a stolen vehicle police report is required for you to
activate this service. You must involve local law
enforcement to have Brand Connect locate your
vehicle. We may also locate the vehicle for other law
enforcement or government agencies, subject to a
valid court order telling Brand Connect to do so. We
will also provide the service for FCA entities to locate
a vehicle that you have purchased through them.
2. How will I know if my vehicle is recovered? After you
provide the Brand Connect Customer Care agent
with the stolen vehicle report, the agent will work
together with law enforcement to try to locate your
vehicle. If your vehicle is recovered, you will be con-
tacted by law enforcement.
3. Can Brand Connect lower my insurance rates?
Some insurance providers offer lower rates on
vehicles equipped with systems that can deter auto
theft. When shopping for insurance, be sure to
inform the insurance provider of your Brand Connect
connected services subscription to find out if the
insurance provider can offer you a lower rate.
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