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Contacting Brand Connect Customer Care (not avail-
able on all functions)
Using A Remote Command Through Your Mobile
Device And The Vehicle Branded App
1. Press the desired Remote Command icon on your
mobile device.
2. A pop-up screen will appear asking for your Brand
Connect Security PIN (this is the same four-digit
code established when you activated your con-
nected services). Enter the Security PIN on the
keypad.
3. It may take 30 seconds or more for the command to
go through to your vehicle.
4. A message will let you know if the command was
received by your vehicle.
Using A Remote Command Through Your Owner's Site
1. Log on to your Owner's Site using the username and
password you used when activating your connected
services in your vehicle.
NOTE:
If you forgot your username or password, links are
provided on the website to help you retrieve them.
2. If you have more than one vehicle registered into
your Owner's Site, select the vehicle you want to
send the command to by clicking on its image along
the top.
3. On your dashboard, you will see remote commands.
Press the desired icon to activate that feature.
4. You will then be asked to enter your Security PIN
(this is the same four-digit code established when
you activated your connected services). Please enter
your Security PIN.
5. A message will appear on the screen to let you know
if the command was received by your vehicle.
Contacting Customer Care (for example, in case of an
accidental lock-out):
1. Contact Customer Care if you are unable to lock
your vehicle through the Vehicle Branded App or
your key fob.
2. For security purposes, the Customer Care agent will
verify your identity by asking for your four-digit Secu-
rity PIN.
3. After providing your Security PIN, you can ask them
to perform a remote command.
NOTE:
Anyone with access to your PIN may request Remote
Door Lock/Unlock. It is your responsibility to protect
your PIN appropriately.
Remote Door Lock/Unlock
Description
The Remote Door Lock/Unlock feature provides you the
ability to lock or unlock the door on your vehicle without
the keys and from virtually any distance.
Working Vehicle Conditions
•
The vehicle must in PARK or at a standstill.
•
The vehicle must be in an open area with cell tower
reception.
•
Your mobile device must have a cellular or Wi-Fi
connection.
Requirements
•
Vehicle must be properly equipped with Brand
Connect.
MULTIMEDIA
•
Vehicle must have an operable LTE (voice/data) or
4G (data) network connection. If using the Vehicle
Branded App to command your vehicle, your device
must be compatible and be connected to an oper-
able LTE (voice/data) or 4G (data) network
connection.
•
Vehicle must be registered with Brand Connect and
have an active subscription that includes the appli-
cable feature.
•
An ignition cycle is required for some remote com-
mands, such as Remote Vehicle Start and Remote
Door Lock/Unlock if following a Remote Horn &
Lights activation.
•
Your Remote Door Lock/Unlock request will not be
processed if the vehicle is in motion, the ignition key
is on or during an emergency call.
NOTE:
All other remote services should be performed via your
Owner's Site or through the Vehicle Branded App on
your compatible device.
Remote Vehicle Start
Description
The Remote Vehicle Start feature provides you with the
ability to start the engine on your vehicle without the
keys and from virtually any distance. Once started, the
preset climate controls in your vehicle can warm up or
cool down the interior.
You can also send a command to turn off an engine
that has been started using Remote Vehicle Start. After
15 minutes, if you have not entered your vehicle with
the key, the engine will shut off automatically.
This remote function requires your vehicle to be
equipped with a factory-installed Remote Start system.
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