Warranty - Ulvac EMP-14W Instruction Manual

1. Gratis warranty period and warranty coverage
Gratis warranty period
Gratis warranty period is one year starting from the date of delivery.
Coverage
(1) Failure diagnosis
As a general rule, diagnosis of failure should be done on site by customer.
However, ULVAC CRYOGENICS or our service network can perform this service for an agreed
fee upon the customer's request. There will be no charge if the cause of the breakdown is found to
be a fault of ULVAC CRYOGENICS.
(2) Damage during transportation
When damage by delivery/transportation is admitted, the product will be repaired free of charge
within the range of the guarantee expressed in the sales contract.
(3) Breakdown repairs
There will be a charge for breakdown repairs, replacements and on-site visits for the following
seven conditions. In those cases the cost shall be your own expense even though the product is
within the warranty period.
1) Breakdowns due to improper storage or handling, careless accident, software or hardware
design by the customer.
2) Breakdowns due to modifications of the product without consent of the manufacturer.
3) Breakdowns due to maintenance of the product without authentic parts or breakdowns
resulting from using the product outside the specified specifications of the product.
4) Breakdowns due to contamination or corrosion caused by user's use conditions.
5) Breakdowns due to natural disasters (such as fire, earthquake, flood, lightning, salt damage,
and so on), environmental pollution, irregular voltage, and /or usage of undesignated power
source.
6) Breakdowns that are outside the terms of warranty.
7) Consumables and/or replacement service.
Since the above services are limited to within Japan, diagnosis of failures, etc are not performed
abroad. If you desire the after service abroad, please contact ULVAC CRYOGENICS and consult
us for details in advance.
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15. Warranty

ULVAC CRYOGENICS INCORPORATED