Troubleshooting - CH P10 User Manual

15 Troubleshooting

Never try to reconnect an umbilical power cable or the mains power cable while
your P10 is not fully off. If any power cable gets disconnected by mistake while your
P10 is on, just let it safely automatically turn off. Do not try to interfere with the
emergency power down procedure of the device. Then wait a couple of minutes
Error
No power
Remote control
does not work
P10 is power up and
correctly configured
but there is no sound
Software update fails
USB flash drive for firmware
update is not detected by P10
Lost in the settings?
If the error cannot be corrected using the information from the above table, disconnect the unit from AC wall
socket and from the rest of your system and contact your authorized dealer for assistance.
before plugging the umbilical power cables back.
Action
Check that both umbilicals connecting the audio and the power supply units
are firmly locked.
Check the mains power cable of the power supply unit.
Check the power switch at the back of the power supply unit
Check the mains fuses on the back of the power supply unit
Check if the unit is connected to the AC wall outlet and powered on.
Check if distance is too far to the P10 audio unit. Get closer and try again.
P10's Standby LED should briefly illuminate.
Change batteries in remote control if required (Remote control LED does
not illuminate)
Check that the system volume setting or the gain setting on the P10 input is
not too low
Check that the correct input is selected on your P10 phono-stage and line-
stage pre-amplifier
Your P10 could also be muted (display area 4
the red IR remote control button or the top button on the P10's front panel.
Try Emergency Software Update procedure
If it fails, download the latest P10 firmware from www.ch-precision.com,
prepare a software update image on a FAT32 formatted USB2.0 stick and
run the Emergency Software Update procedure again
Please try another brand of USB flash drive
(e.g. Sandisk or the provided stick).
Restore factory settings and start your setup again.
P10 User Manual
7
must be off). Unmute using
35