Elephant Robotics myArm 300 Pi Manual page 14

Warranty Coverage
During the warranty period, should any component experience issues, we will handle it according to the respective warranty policy of the component. As our
robotic products comprise various components, the after-sales warranty period might differ among them. We encourage you to carefully read the after-sales
policy of the corresponding components to avoid misunderstandings.
1. Within the warranty period, if there are instances of product malfunction due to manufacturing defects that prevent normal use as per the usage
instructions, our company offers one-time free after-sales repair services (including, but not limited to,replacement or repair of the corresponding
components). This ensures the product can function as expected, with all shipping and material costs being borne by our company.
2. For product after-sales issues caused by human factors within the warranty period, or issues that occur outside the warranty period, the customer
will be responsible for the material and transportation costs. Our company will charge according to the costs specified in the publicly available after-
sales price list for the corresponding materials.
3. Any factory returns outside the scope of free warranty coverage will not support cash on delivery; our company reserves the right to reject such
items. If rejection leads to the loss of items, our company will not bear corresponding responsibility.
4. If the customer needs on-site delivery or repair services, specific details need to be confirmed with the after-sales staff and the sales manager of
the order.
Return/Exchange Terms
1. Within 7 days of product purchase, if it remains unopened, customers can return/exchange without any specific reason (Shipping fees are the
customer's responsibility).
2. Within the same 7-day period, if the product has been opened but does not exhibit any distinct issues, we will not offer return/exchange services.
However, if the product presents significant operational problems, we will support an unconditional return/exchange (Shipping fees will be covered
by our company).
3. Should you discover missing accessories within the product packaging upon receipt, please contact our after-sales service within 7 days for
reshipment (Shipping fees will be covered by our company).
4. Regarding the logistics of returns/exchanges, customers are responsible for covering the shipping costs from the place of purchase to our
company's warehouse. If you encounter any issues or require assistance during this process, please do not hesitate to reach out to our after-sales
service team. Additionally, you may also contact us at support@elephantrobotics.com. We are here to support you every step of the way.
Warranty Exceptions
Damages due to human factors or force majeure are not within warranty coverage.
1. Human factors may include but are not limited to improper use, installation, or maintenance of the product contrary to the user manual or usage
guide, unauthorized product modifications, repairs, or disassembly, mishandling or improper storage of the product (such as impacts, falls, immersion,
etc.), using non-original accessories, parts, or consumables, or using power sources or voltage not in line with product specifications.
2. Force majeure factors may include but are not limited to any unforeseeable, unavoidable, and insurmountable event, including natural disasters
(e.g., floods, earthquakes, typhoons, fires), wars, strikes, riots, government actions, or similar occurrences.
Notes
1. If there are components encountered during the after-sales service process that are not included in the current after-sales category, their
classification will be determined by our after-sales service personnel.
2. This policy applies only to retail products directly sold by our company. If you have purchased through an agent or bought second-hand products,
this after-sales policy will not apply, and you will need to confirm the specific after-sales policy with the seller.
3. Packaging materials (like cartons, sponges, paper supports, etc.) are consumables and are susceptible to damage once shipped, rendering them
unsuitable for resale. Therefore, these materials are not covered within the after-sales warranty policy. Should you require new packaging materials,
please contact our after-sales service team.
4. The final interpretation of this policy is reserved by Shenzhen Elephantrobotics Co., Ltd.