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Chapter 6.
When the device is not working properly, users can try the following methods to restore the device to normal
operation or collect relevant information to send a problem report to the technical support mailbox.
6.1
Get Device System Information
Users can obtain information through the [System] >> [Information] option on the device webpage. The
following information will be provided:
Device information (model, software and hardware version) and Internet Information, etc.
6.2
Reboot Device
User can restart the device through the webpage by clicking [System] >> [Reboot] and then click the
[Reboot] button, or directly unplug the power to restart the device.
6.3 Device Factory Reset
Restoring the factory settings will delete all configurations, database and configuration files on the device and
the device will be restored to factory default state.
To restore the factory settings, please go to [System] >> [Configuration] >> [Reset Phone] page, and click
the [Reset] button, to return to the factory default state.
6.4
Network Packets Capture
In order to obtain the data packet of the device, the user needs to log in to the webpage of the device by
opening the webpage [System] >> [Tools], and click the [Start] option in the "Network Packets Capture". A
message will pop up asking the user to save the captured file. At this time, the user can perform related
operations, such as starting/deactivating the line or making a call, and clicking the [Stop] button on the
webpage after completion. Network packets during the device are saved in a file. Users can analyze the
packet or send it to the Technical Support mailbox.
Troubleshooting
1080p SIP Vandalproof Door Phone with RFID and PoE
93
HDP-1261PT
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