Planet HDP-1261PT User Manual page 94

6.5 Get Device Log
Log information is helpful when encountering abnormal problems. In order to obtain the log information of the
device, the user can log on to the device web page by opening the web page [device log], and clicking the
"start" button to follow the steps of the problem. Click the "end" button, and "save" to the local for analysis or
send the log to the technician to locate the problem.
6.6 Common Trouble Cases
Trouble Case
Device could not boot up
Device could not register to a
service provider
1080p SIP Vandalproof Door Phone with RFID and PoE
Solution
1. The device is powered by external power supply via power adapter
or PoE switch. Please use standard power adapter provided or PoE
switch met with the specification requirements and check if device is
well connected to power source.
2. If the device enters "POST mode" (the SIP/NET and function button
indicators are always on), the device system is damaged. Please
contact your location technical support to help you restore your
equipment system.
1. Please check if the device is connected to the network.
2. If the network connection is good, please check your line
configuration again. If all configurations are correct, contact your
service provider for support, or obtain a registered network packet and
send it to the Support Email to help analyze the issue.
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HDP-1261PT