Appendix D: Troubleshooting & Frequently Asked Questions - Planet HDP-1100PT User Manual

Appendix D: Troubleshooting & Frequently
Can HDP-1100PT connect to
internet via wireless?
Can HDP-1100PT be used
outdoors?
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
Smart discovery program cannot
find the device.
Internet Explorer does not seem to
work well with the device
Asked Questions
Feature
No, door phone cannot connect to internet via wireless.
No, it is only for indoor use.
Network Settings
The device uses RJ45 cable allowing 10 and/or 100 BASE-T
networking with POE.
If a firewall exists on the network, port 80 is opened for ordinary data
communication. The HTTP port needs to be opened on the firewall
or NAT router.
Username = admin and Password = admin.
Note that it's all case sensitivity.
Follow the steps below:
(1) Within 5 seconds after the adapter is connected to the door
phone, press and hold the call button on the door phone for 40
seconds. Release it after the LED flashes 5 times, at which time
the reset has been successfully done.
(2) It will take around 30 seconds to reboot the door phone.
(3) Re-login the door phone using the default IP
(http://192.168.0.20), and username (admin) and password
(admin).
Check IP address of device by using the Smart discovery program
or by UPnP discovery or set the device to default by the reset button.
Re-power the device if the unit cannot be found within 1 minute.
Check whether the RJ45 cable is ready to connect switch or
router.
If you choose PPPoE for the connection type, please be sure
your PPPoE is with static IP. Due to the IP of door phone that
needs to be set in the control pad, if door phone is dynamic IP
and when IP is changed, control pad would not communicate with
door phone anymore. And it is the same with DHCP.
Google Chrome 44.0 or later version is recommended for this
device.
36
720p SIP Door Phone with PoE
HDP-1100PT