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11.0 TROUBLESHOOTING GUIDE
Fire sparks but pilot does not light
Pilot lights but then goes out
Fire does not spark at pilot
Fire runs for a time
and then cuts off
Pilot flame shrinks when
fire is on high
Fire smells when first lit or in use
• No gas to fire, check isolators are open and gas supply is on.
• Pipework blockage, clean out.
• Air not fully purged, re purge supply or wait longer.
• Spark earthing to metalwork, reset gap correctly.
• Blocked pilot, clean out internally.
• Severe restriction in gas supply: clear obstruction.
• Faulty thermocouple, replace pilot unit.
• Blocked pilot, clean out.
• Blocked lint gauze, clean.
• Hold control handle in the spark position for longer.
• Check control handle does not foul front casting.
• If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
• Replace battery. See section 10.0 of the user instructions.
• HT lead detached, refit.
• Check the spark gap (see section 8.1).
• Faulty piezo unit, replace.
• Debris shorting out electrode, clean.
• Spark shorting to metalwork under tray, check routing of HT lead under burner.
• Loose or faulty thermocouple, rectify.
• Blocked pilot, clean out.
• Fire is sited in a draft.
• Door or window has been opened creating a draft.
• A wall which the fire is sited near has a hole/holes through which there is a draft
• Fire is too close to an air vent.
• Fire is sited on disused chimney breast which has not been adequately sealed up.
• Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
• If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
• Poor gas flow to fire, check pressure with fire on high.
• If pressure is low, remove any restriction in pipework or valve.
• Check all isolators are adequately sized and fully open.
• Check meter pressure is adequate.
• If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
• Newness smell from brand new appliance.
• Leakage occurring. Carry out leakage check and rectify any problems.
• Combustible materials used in incorrect positions.
• Airborne substances such as cleaning materials/air fresheners are being drawn
through the fire.
• Other airborne contaminants such as dust, tobacco smoke, paint vapours.
10
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© 2016 Focal Point Fires plc.
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