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12.0 TROUBLESHOOTING GUIDE - CONTINUED
Fire seems noisy
13.0 GUARANTEE - TERMS AND CONDITIONS
Registration is not required.
The 1 year guarantee commences from the date of purchase, provided that the following terms and conditions are adhered
to:
For any claim to be made within the 1st year from the date of purchase you will be required to provide and supply us with
your proof of purchase.
Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not
covered by the 1 year guarantee.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance
with the installation and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide
before starting work. We cannot always give a firm cost until we commence the repair as it is not always possible to identify
which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period
will not be extended even if we repair or replace any product or part.
If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits
parts, unless we have approved such work in advance of it being carried out.
The Manufacturer's guarantee does not apply to:
• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion,
lightning, storms, frost or other bad weather conditions.
• Damage caused by the non-observance of the Manufacturer's Installation Instructions.
• Any unauthorised adjustments made to the product by a third party.
• Servicing and its associated costs.
• Self-maintenance tasks such as cleaning.
Making a claim is easy.
If you wish to make a claim under our 1 year guarantee, and all of the terms and conditions for your product have been met
then please submit the following information for the attention of the 3G Service Department to 3g@focalpointfires.co.uk.
Alternatively, you can fax to 01202 499326 or post to Focal Point Fires Ltd, 3G Service Department, Reid Street, Christchurch,
Dorset, BH23 2BT. Please note that this does not affect your statutory rights.
Details required:
1. Name, full address (including post code) and contact telephone numbers.
2. Receipt of purchase or credit card statement.
This product complies with conformity requirements of the
applicable European Regulations or Directives.
This product complies with conformity requirements of the
applicable UK Regulations.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifica-
tions without prior notice.
There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is not other
background noise.
There is a higher level of noise associated with the heater motor, this is due to the
air flow required when the heat is selected.
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2021 Focal Point Fires Ltd.
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