HP computer User Manual
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- User manual (90 pages) ,
- Troubleshooting and maintenance manual (22 pages) ,
- Troubleshooting and maintenance manual (19 pages)
Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP computer
Summary of Contents for HP computer
- Page 1 User Guide...
- Page 2 HP End User Not all features are available in all editions License Agreement (EULA). If you do not The information contained herein is subject of Windows.
- Page 3 To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
System recovery options ........................16 Recovery media ..........................18 7 Maintenance ..............................20 Schedules and tasks .......................... 20 Cleaning your computer ........................21 8 Using HP PC Hardware Diagnostics (UEFI) ....................23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........23... - Page 6 9 Specifications ..............................24 Operating specifications ........................24 10 Support information ............................25 How to get help ..........................25 Where to get help ..........................25 Customer support for repairs ......................26 Before upgrading your hardware ......................26 Index ................................... 27...
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Page 7: Getting Information
Go to http://www.hp.com/go/contactHP. ● Maintain your computer From the Start screen, type support, and then select the HP Support Assistant app. HP ● Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. - Page 8 Go to http://www.hp.com/go/contactHP. Safety & Comfort Guide Find ergonomic information ● From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. – or – Go to http://www.hp.com/ergo. Chapter 1 Getting information...
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Page 9: Setting Up Your Computer
CD or DVD drive. The power supply is preset for the country or region in which you purchased your computer. If ● you move, check the voltage requirements for your new location before plugging the computer into an AC outlet. -
Page 10: Connecting To The Internet (Select Models Only)
Select My computer, and then select User guides, or go to http://www.hp.com/ergo. After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer. -
Page 11: Navigating The Screen
● Using the keyboard and mouse ● Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. - Page 12 Icon Description Lists open apps. Snaps open apps. Switches between open apps. Shows the available commands in an open app. Shows or hides the desktop. Opens the Search charm. Opens the Share charm. Opens the Devices charm. Opens the Settings charm. Plays the previous track of an audio CD or the previous section of a DVD or a BD.
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Page 13: Using Windows Shortcut Keys
Icon Description Increases speaker volume incrementally as long as you hold down the key. Displays options for a selected object. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action. Using the keyboard and mouse... -
Page 14: Protecting Your Computer
Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or... -
Page 15: Troubleshooting
Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply turn on or start light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support. -
Page 16: Power
Mouse (with cable) does Disconnect and reconnect the mouse cable to your computer. not work or is not If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then detected restart the computer. - Page 17 Repeat step 1 and step 2 to save changes in all open programs. Press the power button to turn off the computer. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and then restart your computer.
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Page 18: Keyboard And Mouse (Wireless)
30 cm (12 inches) of the receiver, and away from interference from other devices. Disconnect the receiver from a USB port on the computer, and then reconnect it. Your computer model might have a port dedicated to the receiver. If you have a choice, use a USB port on the front of the computer. -
Page 19: Speakers And Sound
Symptom Possible solution Volume is very low or Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. unsatisfactory (Additional audio jacks are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. -
Page 20: Software Troubleshooting
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft System If you have a problem that might be caused by software that you have installed on your computer, use System Restore Restore to return the computer to a previous restore point. - Page 21 NOTE: Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original source (for example, discs or the Internet).
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Page 22: System Recovery
System Recovery deletes all data and programs you have created or installed. Back up any important data to a removable disc or USB flash drive. If the computer is working and Windows is responding, use these steps to perform a system recovery: Turn off the computer. -
Page 23: System Recovery At System Startup
Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert the next system recovery disc when prompted. -
Page 24: Recovery Media
Create recovery media from the recovery image stored on your hard drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. - Page 25 Close all open programs. Connect the USB flash drive to a USB port on the computer. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next.
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Page 26: Maintenance
Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. -
Page 27: Cleaning Your Computer
Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. - Page 28 Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
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Page 29: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 30: Specifications
Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Metric U.S. Operating temperature 5°C to 35°C 41°F to 95°F Storage temperature -20°C to 60°C –22°F to 149°F... -
Page 31: 10 Support Information
How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer. -
Page 32: Customer Support For Repairs
Before upgrading your hardware If you intend to upgrade any of your hardware, do it only after you set up your new computer. For Setup Instructions instructions on setting up your computer, see the poster or... -
Page 33: Index
Index action keys 5 troubleshooting computer does not start 9 display (monitor) 10 caring for your computer 21 Internet access 13 cleaning your computer 21 keyboard and mouse computer (wireless) 12 security features 8 keyboard and mouse (with troubleshooting 9...