Returning Equipment For Repair - Woodward 8272-221 Installation And Operation Manual

Digital Reference Unit
Flat Rate Repair
Flat Rate Repair is available for the majority of standard products in the field.
This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be. All repair work carries the standard
Woodward service warranty (Woodward Product and Service Warranty
5-01-1205) on replaced parts and labor.
Flat Rate Remanufacture
Flat Rate Remanufacture is very similar to the Flat Rate Repair option with the
exception that the unit will be returned to you in "like-new" condition and carry
with it the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205). This option is applicable to mechanical products
only.

Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned to Woodward for
repair, please contact Woodward in advance to obtain a Return Authorization
Number. When shipping the item(s), attach a tag with the following information:
•
name and location where the control is installed;
•
name and phone number of contact person;
•
complete Woodward part number(s) and serial number(s);
•
description of the problem;
•
instructions describing the desired type of repair.
CAUTION—ELECTROSTATIC DISCHARGE
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.
Packing a Control
Use the following materials when returning a complete control:
•
protective caps on any connectors;
•
antistatic protective bags on all electronic modules;
•
packing materials that will not damage the surface of the unit;
•
at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
•
a packing carton with double walls;
•
a strong tape around the outside of the carton for increased strength.
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Manual 82343
Woodward