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Replacement/Exchange: Replacement/Exchange is a premium program designed for the user who is in need of
immediate service. It allows you to request and receive a like-new replacement unit in minimum time (usually within
24 hours of the request), providing a suitable unit is available at the time of the request, thereby minimizing costly
downtime.
This option allows you to call your Full-Service Distributor in the event of an unexpected outage, or in advance of a
scheduled outage, to request a replacement control unit. If the unit is available at the time of the call, it can usually be
shipped out within 24 hours. You replace your field control unit with the like-new replacement and return the field unit
to the Full-Service Distributor.
Flat Rate Repair: Flat Rate Repair is available for many of the standard mechanical products and some of the
electronic products in the field. This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be.
Flat Rate Remanufacture: Flat Rate Remanufacture is very similar to the Flat Rate Repair option, with the exception
that the unit will be returned to you in "like-new" condition. This option is applicable to mechanical products only.
Returning Equipment for Repair
If a control (or any part of an electronic control) is to be returned for repair, please contact your Full-Service
Distributor in advance to obtain Return Authorization and shipping instructions.
When shipping the item(s), attach a tag with the following information:
return number;
name and phone number of contact person;
description of the problem;
Contacting Woodward's Support Organization
For the name of your nearest Woodward Full-Service Distributor or service facility, please consult our worldwide
directory published at www.woodward.com/directory.
You can also contact the Woodward Customer Service Department at one of the following Woodward facilities to
obtain the address and phone number of the nearest facility at which you can obtain information and service.
Products Used In
Electrical Power Systems
Facility --------------- Phone Number
Brazil ------------- +55 (19) 3708 4800
China ----------- +86 (512) 6762 6727
Germany:
Kempen ---- +49 (0) 21 52 14 51
Stuttgart - +49 (711) 78954-510
India --------------- +91 (129) 4097100
Japan --------------- +81 (43) 213-2191
Korea --------------- +82 (51) 636-7080
Poland -------------- +48 12 295 13 00
United States ----- +1 (970) 482-5811
Woodward reserves the right to update any portion of this publication at any time. Information provided by Woodward is
believed to be correct and reliable. However, no responsibility is assumed by Woodward unless otherwise expressly
undertaken.
for complete instructions (manual 26263).
name and location where the control is installed;
complete Woodward part number(s) and serial number(s);
instructions describing the desired type of repair.
Products Used In
Engine Systems
Facility --------------- Phone Number
Brazil ------------- +55 (19) 3708 4800
China ----------- +86 (512) 6762 6727
Germany ------ +49 (711) 78954-510
India --------------- +91 (129) 4097100
Japan --------------- +81 (43) 213-2191
Korea --------------- +82 (51) 636-7080
The Netherlands -- +31 (23) 5661111
United States ----- +1 (970) 482-5811
Copyright © Woodward 2015
All Rights Reserved
PO Box 1519, Fort Collins CO 80522-1519, USA
1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 Fax +1 (970) 498-3058
Email and
Website—www.woodward.com
Products Used In
Industrial Turbomachinery
Systems
Facility --------------- Phone Number
Brazil ------------- +55 (19) 3708 4800
China ----------- +86 (512) 6762 6727
India --------------- +91 (129) 4097100
Japan --------------- +81 (43) 213-2191
Korea --------------- +82 (51) 636-7080
The Netherlands -- +31 (23) 5661111
Poland -------------- +48 12 295 13 00
United States ----- +1 (970) 482-5811
Woodward Publication 26897 page 2
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