Troubleshooting; Restore Factory Settings - Schlage BE365 User Manual

Troubleshooting

Troubleshooting
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troubleshooting, FAQ and more.
Lock Issue
I can unlock my deadbolt by simply
pushing the Schlage button. I don't
need a code.
After pushing and rotating
thumbturn, the deadbolt does not
extend.
After entering my User Code, the lock
flashes green, but I cannot unlock
the lock.
Outside thumbturn does not freely
spin after deadbolt is thrown.
I forgot my Programming Code.
I need to delete a User Code that I don't
remember.
User Code does not unlock lock.
does not light when numbers are
pressed.
There is a delay before unlock after a
valid User Code is entered.
blinking red but no codes have
been entered.
Cannot add a new User Code.
Cannot delete a User Code.
Cannot change Programming Code.
Cannot delete all User Codes.
Lock will not stay in programming
mode.
* Number of beeps if beeper is turned on.

Restore Factory Settings

If you lose or forget your Programming Code, you can restore the factory
settings, which will restore the default Programming code.
1 Disconnect the battery.
2 Press and release the Schlage button.
3
The following steps must occur within 10 seconds:
a
Reconnect the battery. The Schlage button will light green for one second.
b Then, press and hold the Schlage button until it lights green and the lock
beeps.
4
Try entering one of the default User Codes. If it does not unlock the lock, start over at step 2.
Once you've done this, you can change the programming code to a personalized number. See Changing the Programming
Code* on page 10.
13 • Enter brand in text variables • Enter document title in text variables
Beeps* Lights Solution
Your lock has been installed incorrectly and is not secure. Repeat the installation process.
Green
1 High Ensure the cam and bolt positions are correct, as referenced in the installation instructions.
Blinking
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None None
Lock and Leave feature is disabled. See
Green
1 High The lock is malfunctioning. Call Customer Service.
Blinking
None None The lock is malfunctioning. Call Customer Service.
Check the front of this guide or the back of the keypad assembly for the default Programming
Code.
None None
If needed, restore lock to factory settings. See
Delete all User Codes. Then add all needed User Codes back into the lock. See
None None
Guide on page 9.
2 Red User Code entered is not a valid User Code.
1 High, Green then
Vacation Mode is enabled. See
1 Low Red
Too many incorrect User Codes have been entered. Wait 30 seconds and try again.
None None
If keypad does not respond after 30 seconds, then replace battery. See
on page 7 for Keypad Deadbolt or
High/
Battery is low and should be replaced. See
Red then
Low,
Green
Deadbolt or
then 1
Battery is dead and MUST be replaced. See
Quick Red
None
Blinking
Deadbolt or
High/ 19 User Codes already exist. Delete a User Code before adding a new one. See
Red
Low Codes
on page 10.
Second User Code entered did not match first User Code entered. See
page 10.
2 Red
The User Code matches the first four digits of the existing Programming Code.
2 Red Second User Code entered did not match first User Code entered.
Second Programming Code entered did not match first Programming Code entered. See
Changing the Programming Code*
2 Red
First four digits of new Programming Code match an existing User Code.
2 Red Programming Code entered second time is incorrect.
Any key other than
2 Red
An incorrect entry was made during the programming process.
Enable or Disable Lock & Leave
Disable Vacation Mode
Changing the Battery
Changing the Battery
Changing the Battery
on page 7 for Keypad Lock.
Changing the Battery
Changing the Battery
on page 7 for Keypad Lock.
on page 10.
was pressed immediately after programming mode was entered.
Locate the default Programming and User
Codes on the front of this guide or the back
of the Keypad Assembly before beginning!
Default Programming and User Codes will
be restored. All existing User Codes and
current Programming Code will be erased.
CUSTOMER SERVICE CANNOT RETRIEVE
LOST DEFAULT CODES! DO NOT
RESTORE FACTORY SETTINGS UNLESS
YOU CAN LOCATE THE DEFAULT CODES.
Restore Factory Settings
on page 11.
WARNING
on page 13.
Programming
on page 11.
Changing the Battery
on page 7 for Keypad Lock.
on page 7 for Keypad
on page 7 for Keypad
Deleting User
Adding User Codes*
WARNING
on