Customer Service; Troubleshooting - Schlage Control FE410F Installation Instructions Manual

Smart interconnected lock

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Installation instructions manual (17 pages)

Table of Contents

Set up the lock.

Access online interactive

instructions, user guide,

warranty, and reference

information.

alle.co/control

Most installation problems are related to handing.

Determine the Handing

If the handing is incorrect, locking and

unlocking could be reversed, resulting in an

unsecured residence.

Determine the handing of your door. Directions for changing

lock handing are provided throughout the instructions.

Inside lever will not rotate up.

Inside lever rotates up. Inside lever should not rotate up.

Inside lever will not rotate down.

Rotating the inside lever down does not retract the latch.

Outside lever will not rotate up.

Outside lever rotates up. Outside lever should not rotate up.

Outside lever will not rotate down.

When in the locked state, rotating the outside lever unlocks

the deadbolt without a valid credential being presented.

When in the locked state, presenting a valid credential and

rotating the outside thumbturn does not unlock the deadbolt.

CAUTION

Problem

1-877-671-7011

Troubleshooting

Left hand

Lock is installed correctly. Inside lever

should not rotate up.

Check the handing.

Lock is installed correctly. Outside lever

should not rotate up.

Check the handing.

Make sure the cam is in the correct position.

Make sure the batteries are installed

correctly and are not dead.

Make sure the cable is connected.