Page 1 User Guide for the ® Polycom VVX™ 1500 Phone SIP 3.2.2 November, 2009 1725-16843-001 Rev. C...
Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
About This Guide ® Thank you for choosing the Polycom VVX™ 1500 phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
Page 4: Changes To This Guide
User Guide for the Polycom VVX 1500 Phone Changes to this Guide The following sections have been added to this edition: • Enabling the Phone to Automatically Answer Calls on page 2-16. • Setting the Call Rate for Video Calls on page 2-18.
Page 5: Table Of Contents
Contents About This Guide ....... . . iii Changes to this Guide ..........iv 1 Getting Started with Your Phone.
Page 6 User Guide for the Polycom VVX 1500 Phone Updating the Background Picture ......2-8 Setting Up a Screen Saver .
Page 7 Contents Placing Calls Using the Headset ......3-9 Placing Calls Using Speed Dial ......3-10 Answering Calls .
Page 8 User Guide for the Polycom VVX 1500 Phone Playing Back Recorded Calls ........4-26 Browsing Recorded Calls .
Page 9: Getting Started With Your Phone
Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone. The topics include: • Parts List on page • Setting Up the Phone on page •...
Page 10: Parts List
User Guide for the Polycom VVX 1500 Phone Parts List The following components are included in your Polycom VVX 1500 phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.
Page 11: Setting Up The Phone
Getting Started with Your Phone Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. See Adjusting the Stand, below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5.
Page 12 User Guide for the Polycom VVX 1500 Phone To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move.
Page 13: Attaching Ferrite Clamps
Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferrite clamp to the network cable or PC cable: Clamp a ferrite clamp around the cable.
Page 14 User Guide for the Polycom VVX 1500 Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.
Page 15 Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The regional power cord is country-specific. The power cord shown below may Note differ from the one in your kit.
Page 16: Connecting The Handset And Handset Cord
Connecting an Optional Computer Connecting an Optional Headset For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. Attach a headset to listen to phone audio through a headset, rather than a handset or speakerphone.
Page 17 Using Electronic Hookswitch on page 2-8. Connecting an Optional USB Flash Drive For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 18 User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached”...
Page 19 Getting Started with Your Phone The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen.
Page 20: Adjusting The Screen
User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.
Page 21: Adjusting The Camera
Getting Started with Your Phone Adjusting the Camera To transmit video, make sure you slide open the privacy shutter. The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera).
Page 22: Registering The Phone
User Guide for the Polycom VVX 1500 Phone Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.
Page 23 Getting Started with Your Phone Feature Description Handset and cord Provides audio output for calls that use the handset. Speakerphone Provides ringer and hands-free (speakerphone) audio output. Headphone connector Allows you to connect headphones to the phone. USB connector Allows you to connect a USB flash drive to display pictures on your phone, and to record and play back calls.
Page 24 User Guide for the Polycom VVX 1500 Phone Feature Description Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu (Left arrow key only). • Scroll through active and inactive calls.
Page 25 Getting Started with Your Phone Feature Description Hold Key Holds an active call or resumes a held call. Do Not Disturb Key Cancels ringing and directs incoming calls to your voice/video mail (if supported). The button glows red when activated. Headset Key Allows you to place and receive calls through an optionally connected...
Page 26: Before You Use The Phone
User Guide for the Polycom VVX 1500 Phone Before You Use the Phone Since you can customize your phone in many different ways, and your system Note administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.
Page 27 Getting Started with Your Phone Feature Description Status bar The following icons can display: —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and busy —Headphones attached Active call Displays the active call. During a video call, the active window call window can display the near site or the far site.
Page 28 User Guide for the Polycom VVX 1500 Phone Feature Description Line Key A Line Key can have one of the following status status indicator indicators: • Solid green—A dial-tone is available, dialing is in progress, or a call is active.
Page 29: Phone Icons
Busy Lamp Field (BLF) indicator (line is busy) Call (audio-only) Call with Polycom HD Voice Call (video) Call (video) with Polycom HD Voice Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) 1 - 21...
Page 30 User Guide for the Polycom VVX 1500 Phone Icon Description Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistered) Message indicators Missed calls indicator Mute applied...
Page 31: Navigating Menus, Lists, And Fields
Getting Started with Your Phone Icon Description USB device attached and busy (recording, playing back, or paused) Video stopped Video stopped and audio muted Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen •...
Page 32 User Guide for the Polycom VVX 1500 Phone If you want to ... Then do this ... Scroll through lists or fields To scroll item by item, do one of the following: • • Press the Up or Down arrow key.
Page 33: Entering Data And Editing Fields
Getting Started with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard”...
Page 34 User Guide for the Polycom VVX 1500 Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3. Enter the information. Do the following: If you want to... Then do this...
Page 35 Getting Started with Your Phone If you want to... Then do this... Enter numbers If a keyboard with numbers does not display, tap Using the keyboard on the touch screen, tap the number(s) you want. You can also tap the abc, ABC, 123, or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes.
Page 36 User Guide for the Polycom VVX 1500 Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: 1. Tap a field to select it.
Page 37: Tips For When You're In Video Calls
Getting Started with Your Phone Tips for When You’re in Video Calls Use these tips when you are in a video call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updating Camera Settings on page 2-34.
Page 38 User Guide for the Polycom VVX 1500 Phone To clean the touch screen: 1. Tap > Settings > Basic > Screen Clean. The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth.
Page 39: Customizing Your Phone
Customizing Your Phone You can customize your Polycom VVX 1500 phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the background image that displays, or enable a screen saver.
Page 40: Configuring Basic Settings
User Guide for the Polycom VVX 1500 Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The topics include: • Changing the Language on page • Changing the Appearance of Time and Date on page •...
Page 41: Changing The Language
Customizing Your Phone Changing the Language Your phone supports several languages. To change the language: 1. Tap > Settings > Basic > Preferences > Language. The Language screen displays. 2. Tap the language you want, and then tap the Select soft key. The text on the screen changes to the language that you selected.
Page 42 User Guide for the Polycom VVX 1500 Phone The following figure shows the default format for the time and date display. To update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date.
Page 43 Customizing Your Phone 2. Do one of the following: — To change the date format, tap Clock Date. — To change the time format, tap Clock Time. The Clock Date screen or the Clock Time screen displays. 2 - 5...
Page 44 User Guide for the Polycom VVX 1500 Phone 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. To change the order of the time and date display: 1. Tap >...
Page 45: Enabling Headset Memory Mode
Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset.
Page 46: Using Electronic Hookswitch
Using Electronic Hookswitch For information on supported headsets to provide electronic hookswitch features to place, answer, and end calls, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.
Page 47 Customizing Your Phone To update the background picture: 1. Tap > Settings > Basic > Preferences > Background. The Background screen displays. Depending on how your system is set up, you may have to tap Note > Settings > Basic > Preferences > Background > Select Background.
Page 48: Setting Up A Screen Saver
USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone. For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 49 Customizing Your Phone 2. Attach the USB flash drive to your phone (see Connecting an Optional USB Flash Drive on page 1-9). The USB icon, , displays on the status bar on the touch screen. 3. Tap > Settings > Basic > Preferences > Picture Frame. The Picture Frame screen displays.
Page 50 User Guide for the Polycom VVX 1500 Phone 6. Tap to return to the idle screen. 7. From the idle screen, tap > Settings > Basic > Preferences > Screen Saver. The Screen Saver screen displays. 8. Do the following: —...
Page 51: Stopping And Disabling A Screen Saver
Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again.
Page 52: Displaying The Pictures That Are On Your Usb Flash Drive
User Guide for the Polycom VVX 1500 Phone Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time.
Page 53 Customizing Your Phone The sixth key, , allows you to set the picture as the background image for your phone (see Setting One of Your Own Pictures as the Background Picture on page 2-16). — To view thumbnails of your pictures, tap —...
Page 54: Setting One Of Your Own Pictures As The Background Picture
User Guide for the Polycom VVX 1500 Phone Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File”...
Page 55 Customizing Your Phone You can choose to mute the phone’s microphone (so the caller cannot hear you), as well as mute video (so the caller cannot see you), when your phone automatically answers calls. To unmute the call, press . To transmit video, see Handling Video Calls on page 3-3.
Page 56: Setting The Call Rate For Video Calls
User Guide for the Polycom VVX 1500 Phone — To mute the microphone for all auto-answered calls (so that the incoming caller cannot hear you), tap Microphone Mute, and then tap the field’s highlighted grey box. From the drop-down list, tap Yes.
Page 57: Changing The Backlight Intensity
Customizing Your Phone 2. Tap the field’s highlighted grey box. From the drop-down list, tap the maximum call rate you want to use for video calls. (To scroll through all the call rates, tap one of the scroll arrows.) You can choose a call rate between 128 kbps and 1024 kbps. (The default setting is 768 kbps.) 3.
Page 58 User Guide for the Polycom VVX 1500 Phone To modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity. 2. Tap Backlight On Intensity. The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key.
Page 59 Customizing Your Phone 4. Tap Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity. The Maximum Intensity screen displays.
Page 60: Updating The Ring Tone
User Guide for the Polycom VVX 1500 Phone 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone.
Page 61 Customizing Your Phone 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap to return to the idle screen.
Page 62 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number corresponding to one of the ring types available.
Page 63: Disabling And Stopping Video
Customizing Your Phone Disabling and Stopping Video You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video. By default, your phone always transmits near-site video, unless you do the following: •...
Page 64: Updating Video Settings
User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when the far-site stops or disables video. Your system administrator can configure your phone so that your phone cannot Note transmit and receive video at all, even on a call-by-call basis.
Page 65 Customizing Your Phone Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video for all calls. • Choose to view all incoming video calls using a full screen layout. To change the video settings: 1.
Page 66 User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like during a video call when the setting is disabled. The following figure shows what the touch screen looks like when the far site has disabled the setting.
Page 67 Customizing Your Phone To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled. The default setting is Enabled. If you disable this setting, you can still transmit video on a call-by-call basis. To Note transmit video during a specific call, see Handling Video Calls...
Page 68 User Guide for the Polycom VVX 1500 Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.
Page 69 Customizing Your Phone 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings: Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the window to maintain the correct aspect ratio.
Page 70 User Guide for the Polycom VVX 1500 Phone The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) The following figure shows the PIP when it displays next to (“side-by-side”...
Page 71 Customizing Your Phone The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.) To update the way the PIP displays: 1.
Page 72 User Guide for the Polycom VVX 1500 Phone 2. Tap, and then adjust the following settings: — Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view the near or far site on the full screen.
Page 73 Customizing Your Phone To change the clarity of near-site video: 1. Tap > Settings > Basic > Video > Camera Settings. The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: Note If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear.
Page 74: Updating Power Saving Settings
User Guide for the Polycom VVX 1500 Phone — Saturation Level—sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a level between 0 (lowest) and 6 (highest). The default level is 3.
Page 75 Customizing Your Phone During off hours, the touch screen displays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode.
Page 76 User Guide for the Polycom VVX 1500 Phone Updating Office Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you update your office hours, you specify when you start, and how long you work each day.
Page 77 Customizing Your Phone 4. Tap Duration. The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to Friday) and 0 hours per day (for Saturday and Sunday).
Page 78 User Guide for the Polycom VVX 1500 Phone To update timeouts: 1. Tap > Settings > Basic > Power Saving > Timeouts. The Timeouts screen displays. 2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (during office hours) before starting power-saving mode.
Page 79 Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached. If the camera detects motion, power-saving mode will terminate and the idle screen will display.
Page 80: Muting The Microphone
User Guide for the Polycom VVX 1500 Phone 2. For the Office Hours Sensitivity field, enter how sensitive you want the camera to be while you are in your office. You can enter a number between 0 (no sensitivity) and 10 (high sensitivity).
Page 81: Adjusting The Volume
Customizing Your Phone Adjusting the Volume To adjust the speaker volume: During a call, press either >> To adjust the ringer volume: When the phone is in the idle state, press either >> To conform to regulatory requirements, handset and headset volume will return to a Note preset level after each call, but your system administrator can change this.
Page 82: Viewing Call Lists
User Guide for the Polycom VVX 1500 Phone Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: Do one of the following: >>...
Page 83 Customizing Your Phone To manage a call list: 1. Tap > Features > Call Lists. The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear, and then tap either Missed Calls, Received Calls or Placed Calls.
Page 84: Managing Contacts
User Guide for the Polycom VVX 1500 Phone — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call, such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key.
Page 85: Accessing Corporate Directory
Customizing Your Phone The Directory screen displays, listing all the contacts in your directory. Accessing Corporate Directory When you access Corporate Directory, a search screen displays so you can search for a specific contact. You can perform a quick search or an advanced search.
Page 86 User Guide for the Polycom VVX 1500 Phone Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-48.
Page 87: Adding Contacts To Your Local Contact Directory
Customizing Your Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: • Manually (if you have permission to update your local Contact Directory) • From a call list •...
Page 88 User Guide for the Polycom VVX 1500 Phone 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information: Your phone may not display all the following fields. For more information, see your Note system administrator.
Page 89 Customizing Your Phone If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys on page 3-38.
Page 90 User Guide for the Polycom VVX 1500 Phone — (Optional. This field only displays if your phone supports the H.323 protocol. For more information, see Placing Calls Using the H.323 Protocol on page 4-2.) Tap the Protocol Type field, and then tap the field’s highlighted grey box.
Page 91 Customizing Your Phone — (Optional.) Tap the Auto Divert field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.) If you set the Auto Divert field to enabled, each time the contact calls, the call will be directed to the third party you specified in the Divert Contact field.
Page 92 User Guide for the Polycom VVX 1500 Phone 4. Tap to return to the idle screen. You may want to go to the Contact Directory to see if the contact was saved Note correctly and to add any missing contact information. To view your Contact...
Page 93 Customizing Your Phone 2. Search for the contact. (See Searching for Contacts in a Corporate Directory on page 2-57.) 3. Tap the contact’s entry. The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved”...
Page 94: Searching For Contacts
User Guide for the Polycom VVX 1500 Phone Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory. Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria.
Page 95 Customizing Your Phone Searching for Contacts in a Corporate Directory Search for a contact by entering specific search criteria. You can enable your phone to save Corporate Directory search results, and to Note remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last search you performed will display, or the last person you selected will display.
Page 96: Updating Contacts In Your Local Contact Directory
User Guide for the Polycom VVX 1500 Phone Do one of the following: — To perform a quick search, in the Search box, enter the first few characters of the contact’s first or last name (depending on how the directory is organized), and then tap the Submit soft key. The screen displays a list of contacts, starting with any successful matches.
Page 97 Customizing Your Phone To update a contact in your local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory page 2-56).
Page 98 User Guide for the Polycom VVX 1500 Phone 3. Tap the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, Adding Contacts Manually (step 3) on page 2-49 5.
Page 99: Deleting Contacts From Your Local Contact Directory
Customizing Your Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays.
Page 100: Placing Calls To Contacts
User Guide for the Polycom VVX 1500 Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory. To place a call to a contact in the local Contact Directory: 1.
Page 101 Customizing Your Phone To place a call to a contact in the Corporate Directory: 1. Tap > Features > Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Page 102: Managing Incoming Calls
User Guide for the Polycom VVX 1500 Phone Managing Incoming Calls You can manage incoming calls from the contacts in your directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to your voice and video mail system.
Page 103 Customizing Your Phone To send incoming calls from a particular contact directly to voice/video mail: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update, and then tap the Edit soft key.
Page 104: Diverting Calls
User Guide for the Polycom VVX 1500 Phone 3. Tap the Auto Reject field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled. 4. Tap the Save soft key. 5. Tap to return to the idle screen.
Page 105: System Customizations
Customizing Your Phone 2. Tap the contact for whom you want to transfer calls. The Edit Contact screen displays. 3. Tap the Divert Contact field, and then enter the number of the party to whom you want to divert the call. 4.
Page 106: Supporting Multiple Lines
User Guide for the Polycom VVX 1500 Phone Supporting Multiple Lines Your phone can support up to six different lines. Lines are assigned to the Line Keys on your phone. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.
Page 107 Customizing Your Phone The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up. The following figure shows a phone set up with six different phone lines (1952, 1953, 1954, 1955, 1956, and 1957).
Page 108: Supporting Multiple Line Keys Per Line
User Guide for the Polycom VVX 1500 Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys. Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line.
Page 109: Supporting Shared Lines
Customizing Your Phone The following figure shows a phone set up with two lines (1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There is one available key that is set up as a Speed Dial Key. Supporting Shared Lines Note Shared lines is an optional feature and may not be supported on your particular...
Page 110 User Guide for the Polycom VVX 1500 Phone The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon Shared Line Status Line Key Status Indicator Idle (No indicator) Active call Solid red...
Page 111: Using The Basic Features Of Your
Using the Basic Features of Your Phone This chapter provides basic operating instructions for the Polycom VVX 1500 phone. The topics include: • Handling Calls on page • Placing Calls on page • Answering Calls on page 3-12 • Ending Calls...
Page 112 User Guide for the Polycom VVX 1500 Phone Handling Calls At any time, only one active call can be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call”...
Page 113: Using The Basic Features Of Your Phone
Handling Video Calls Note Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 phone. For a list of compatible endpoints, see your system administrator. Your phone displays video in two windows: a small picture-in-picture (PIP) window located on the top-right of the screen, and a larger window centered in the middle of the touch screen.
Page 114 User Guide for the Polycom VVX 1500 Phone The following figure shows the near site in the PIP, and the far site, together with call information, in the larger window in the center of the touch screen. You can tap the PIP to swap the windows the sites display in. When the near site displays in the window in the center of the touch screen, “Local camera”...
Page 115 Using the Basic Features of Your Phone During a video call, you can tap the Video soft key or press display soft keys that allow you to access video features. The Video soft key is only available when a video call is active. If you press during an audio-only call, the video soft keys will not display.
Page 116: Placing Calls
User Guide for the Polycom VVX 1500 Phone To display the site in the center of the touch screen and to access soft keys again, tap the touch screen outside of the PIP. (If you tap the PIP, you will just swap the windows the sites display in.)
Page 117 Using the Basic Features of Your Phone Your phone monitors the duration of all calls through a local call timer. You can view the call timer for the active call and for calls on hold. In the figure below, the active call to Jack Jones has lasted for 21 minutes, 19 seconds.
Page 118: Placing Calls Using The Handset
User Guide for the Polycom VVX 1500 Phone Placing Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset: Do one of the following: >> — Pick up the handset, and then enter the phone number.
Page 119: Placing Calls Using The Headset
Using the Basic Features of Your Phone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone: With the handset on-hook, do one of the following: >> — Tap the New Call soft key or the Line Key, or press to obtain a dial tone.
Page 120: Placing Calls Using Speed Dial
User Guide for the Polycom VVX 1500 Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
Page 121 Using the Basic Features of Your Phone In the following figure, Speed Dial Keys are assigned to Lauren Gates, Jack Jones, Milton Stone, Teresa Swift, and Z Wong. — From the idle screen, press the Up arrow key. From the Speed Dial Information screen, tap the contact.
Page 122: Answering Calls
User Guide for the Polycom VVX 1500 Phone Answering Calls When you are not in another call, you can answer a call in three ways: • Using the handset • Using the speakerphone • Using the headset Note Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys.
Page 123 Using the Basic Features of Your Phone Answering When Not in Another Call In all cases, the active call will appear on the screen and display the call duration and who the call is from. The following figure shows an active video call. To answer a call using the handset: Pick up the handset.
Page 124 User Guide for the Polycom VVX 1500 Phone To answer a call using the headset: Do one of the following: >> — Press — If Headset Memory Mode is activated, tap the Line Key with the status indicator that is flashing green, or tap the Answer soft key.
Page 125: Ending Calls
Using the Basic Features of Your Phone To answer an incoming call on a shared line: 1. Tap the Line Key with the status indicator that is flashing green, or tap the Answer soft key. 2. Tap the Hold soft key or press If you wait too long, the incoming call window is minimized and placed in the Note inactive call group (along the bottom of the touch screen), and the active call...
Page 126: Placing Calls On Hold
User Guide for the Polycom VVX 1500 Phone To redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls. — From the idle screen, press the Right arrow key.
Page 127 Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indicator, display on the Line Key. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call you want to resume, and then tap the Resume soft key.
Page 128: Hosting Conference Calls
User Guide for the Polycom VVX 1500 Phone The following figure shows one active call and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call.
Page 129: Setting Up Conference Calls
Using the Basic Features of Your Phone During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants, as well as choose the conference participant with whom to exchange video.
Page 130 User Guide for the Polycom VVX 1500 Phone To set up a conference call using the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6. 2. Tap the Conference soft key or press to create a new call.
Page 131: Holding And Resuming Conference Calls
Using the Basic Features of Your Phone To set up a conference call with an active call and a call on hold: You can only set up a conference with an active call and a call on hold if you only Note have one call on hold.
Page 132: Ending Conference Calls
User Guide for the Polycom VVX 1500 Phone To place a conference call on hold: During a conference call, tap the Hold soft key. >> The other participants in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group.
Page 133 Using the Basic Features of Your Phone To manage a participant, tap the window of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back. The following figure shows the soft keys that display when you manage a conference call participant.
Page 134 User Guide for the Polycom VVX 1500 Phone — Hold—Places a selected conference participant on hold. The held party cannot hear any participant, and no participant can hear the held party. — Remove—Removes the selected conference participant from the conference, ends the conference call, and creates an active call between you and the other participant.
Page 135: Handling Video During Conference Calls
Using the Basic Features of Your Phone Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press to display soft keys that allow you to start and stop near-site video, display video on the full screen, or swap the windows that near-site and far-site video display in.
Page 136 User Guide for the Polycom VVX 1500 Phone To perform a consultative transfer: 1. During a call, tap the Transfer soft key or press . The active call is placed on hold. The Transfer to: screen displays. 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6.
Page 137 Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. To perform a blind transfer: 1.
Page 138: Forwarding Calls
User Guide for the Polycom VVX 1500 Phone 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6.
Page 139: Forwarding Calls Statically
Using the Basic Features of Your Phone Forwarding Calls Statically You can set up your phone to forward all calls to another number. To forward all incoming calls to another party: 1. Do one of the following: — Tap > Features > Forward. —...
Page 140 User Guide for the Polycom VVX 1500 Phone If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to forward calls. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want. The options are: —...
Page 141 Using the Basic Features of Your Phone 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Key displays the forwarding icon, , to indicate that the Always forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change.
Page 142 User Guide for the Polycom VVX 1500 Phone If your phone is set up with a single line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Select screen displays.
Page 143: Forwarding Calls Dynamically
Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. While your phone rings, tap the Forward soft key. 2.
Page 144: Multiple Lines And Do Not Disturb
User Guide for the Polycom VVX 1500 Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list (see Using Call Lists on page 2-43).
Page 145 Using the Basic Features of Your Phone To enable Do Not Disturb for a particular line: 1. Press The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 146 User Guide for the Polycom VVX 1500 Phone 2. Tap the line for which you want to apply Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Enable soft key. The Do Not Disturb icon, , displays on each Line Key for the line you selected.
Page 147 Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line: 1. Tap or press The Line Select screen displays. You can automatically enable or disable Do Not Disturb for all lines. To Note automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 148: Managing Speed Dial Keys
User Guide for the Polycom VVX 1500 Phone 2. Tap the line for which you want to disable Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers.
Page 149 Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys (1951 and 1952), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next available position under the Line Key(s).
Page 150: Adding Speed Dial Keys
If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...
Page 151 Using the Basic Features of Your Phone To update a speed dial index for an existing contact: 1. Tap > Features > Contact Directory. 2. Tap the contact whose speed dial index you want to update, and then tap the Edit soft key. The Edit Contact screen displays.
Page 152: Accessing Voice And Video Mail
User Guide for the Polycom VVX 1500 Phone Accessing Voice and Video Mail Voice and video mail is an optional feature that your system administrator sets up. Note Your system may not support it. For more information, contact your system administrator.
Page 153 Using the Basic Features of Your Phone The Messages screen displays. (If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2.
Page 154 User Guide for the Polycom VVX 1500 Phone 3 - 44...
Page 155: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 phone. The topics include: • Placing Calls Using the H.323 Protocol on page • Using Instant Messaging on page •...
Page 156: Placing Calls Using The H.323 Protocol
User Guide for the Polycom VVX 1500 Phone Placing Calls Using the H.323 Protocol Handling calls that use the H.323 protocol is an optional feature that your system Note administrator enables. Your system may not support it or have an H.323 license.
Page 157: Using Instant Messaging
Using the Advanced Features of Your Phone For dual-protocol phones, the protocol displays next to all call IDs, including the call IDs for conference call participants and calls on hold. The following figure shows a SIP call placed to Jack Jones. When you place calls from call lists or directories, your phone will automatically choose the protocol to use based on the information in the call list or directory.
Page 158: Reading And Managing Instant Messages
User Guide for the Polycom VVX 1500 Phone • An icon, , next to the Line Key. • A fast flashing LED indicator. • An audible alert (if your phone is on-hook). Reading and Managing Instant Messages Messages display in the order they are received (the first message received displays first).
Page 159: Sending Instant Messages
Using the Advanced Features of Your Phone The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to retrieve messages from. Then, the Instant Messages screen displays.) 2.
Page 160 User Guide for the Polycom VVX 1500 Phone To send an instant message: Screen options may vary with your application. Instant messaging may be Note accessible with a single key press. Contact your system administrator about this option. 1. Do one of the following: —...
Page 161 Using the Advanced Features of Your Phone 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP address you entered displays on the screen.
Page 162: Using Buddy Lists
User Guide for the Polycom VVX 1500 Phone Using Buddy Lists Monitoring the status (presence) of contacts is an optional feature that your system Note administrator enables. Your system may not support it. For more information, contact your system administrator.
Page 163 Using the Advanced Features of Your Phone The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
Page 164: Managing Buddies
User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen.
Page 165 Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory. To update your buddy list: 1. Tap > Features > Contact Directory. The Directory screen displays. 4 - 11...
Page 166 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact you want to monitor or stop monitoring, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box.
Page 167 Using the Advanced Features of Your Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status.
Page 168 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled.
Page 169: Monitoring Buddies
Using the Advanced Features of Your Phone Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key (if one is available).
Page 170 User Guide for the Polycom VVX 1500 Phone The following figure shows a phone that is monitoring two buddies: Lauren Gates and Jack Jones. Lauren Gates is Online, and Jack Jones is either Away, Out to Lunch, or Be Right Back.
Page 171: Integrating With Microsoft Live Communications Server 2005
Using the Advanced Features of Your Phone — Tap > Features > Presence > Buddy Status. The Buddy Status screen displays, listing the status of all your buddies. Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
Page 172: Using The Busy Lamp Field
User Guide for the Polycom VVX 1500 Phone 3. Enter the phone number of the contact. 4. Tap the Submit soft key. 5. Tap to return to the idle screen. To view and change your privacy list: 1. Tap > Features > Presence > Buddy Status > Privacy List.
Page 173: Recording Calls And Conferences
Using the Advanced Features of Your Phone The following table shows the BLF icons and status indicators that display when you monitor a line on another phone. BLF Status Line Key Icon Status Indicator Idle (No indicator) Busy Solid red The following figure shows two remote lines.
Page 174 User Guide for the Polycom VVX 1500 Phone For a list of supported USB devices to record phone audio, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 175 Using the Advanced Features of Your Phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold.
Page 176 (along with information about the unsupported product): “Unsupported USB device attached.” Polycom recommends that you do not remove the USB device while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB device itself may be damaged by this action.
Page 177: Recording Calls
Using the Advanced Features of Your Phone Recording Calls To record a call: 1. During a call, tap the Record soft key. The Start soft key displays. 4 - 23...
Page 178: Recording Conferences
User Guide for the Polycom VVX 1500 Phone 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key. To access the Stop and Pause soft keys again, tap the Record soft key.
Page 179: Pausing And Resuming Recording
Using the Advanced Features of Your Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. To pause a recording: Tap the Pause soft key. >>...
Page 180: Playing Back Recorded Calls
User Guide for the Polycom VVX 1500 Phone To resume a recording: Tap the Resume soft key. >> “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls Call Playback is an optional feature and may not be supported on your particular Note system.
Page 181 USB device, the message “Unsupported USB device attached” appears. Polycom recommends that you do not remove the USB device while playing back files. There is a small probability that the USB device itself may be damaged by this action.
Page 182: Browsing Recorded Calls
User Guide for the Polycom VVX 1500 Phone Browsing Recorded Calls To browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings. — Tap > Features > Removable Storage Media > Browse Recordings. The Browse Recordings screen displays.
Page 183: Playing Back Recorded Calls
Using the Advanced Features of Your Phone Playing Back Recorded Calls To play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings. — Tap > Features > Removable Storage Media > Browse Recordings. The Browse Recordings screen displays. 4 - 29...
Page 184 User Guide for the Polycom VVX 1500 Phone 2. Tap the file you want to play back, and then tap the Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display.
Page 185: Answering A Call While Playing Back Recorded Calls
Using the Advanced Features of Your Phone While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicator. To resume the playback, tap the Resume soft key. “Playing” displays below the position indicator.
Page 186: Playing Back Recorded Calls On Page
User Guide for the Polycom VVX 1500 Phone — If you were listening to the file with the speakerphone, tap , and then tap the Answer soft key. When the call ends, the idle screen displays. To answer a call using the handset: Do one of the following: >>...
Page 187: Using The Browser
Using the Advanced Features of Your Phone Using the Browser Using the Browser is an optional feature that your system may not support. For Note more information, contact your system administrator. If the Browser uses over 30MB of memory and either the amount of free memory on the phone is below 6MB or the real time is between 1 A.M.
Page 188 User Guide for the Polycom VVX 1500 Phone Tap this soft key... To do this... Access the four arrow soft keys (see the next row) so you can move the Web page up, down, or to the side. (You can also tap this soft key to hide the four arrow keys.)
Page 189 Using the Advanced Features of Your Phone • Editing soft keys—allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser. Tap this soft key... To do this... Toggle between number, lowercase, or uppercase mode.
Page 190: Restarting Your Phone
User Guide for the Polycom VVX 1500 Phone Restarting Your Phone Periodically, you may need to restart your phone so the phone can accept a new configuration. If your phone malfunctions, you may be able to restore normal operation without Note restarting it.
Page 191: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
Page 192: Troubleshooting Power And Startup Issues
User Guide for the Polycom VVX 1500 Phone Troubleshooting Power and Startup Issues Symptom Problem Corrective Action There are power issues. The phone has no power. • Verify that no lights appear on the phone when it is powered up.
Page 193: Troubleshooting Access Issues
Troubleshooting Your Phone Troubleshooting Access Issues Symptom Problem Corrective Action There is no response when you The phone is not in an active • Press the keys more slowly. press a feature key. state. • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Page 194: Troubleshooting Call Issues
User Guide for the Polycom VVX 1500 Phone Troubleshooting Call Issues Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to • Check that the display is illuminated. the phone. • Make sure the LAN cable is inserted...
Page 195 Troubleshooting Your Phone Symptom Problem Corrective Action “Service Unavailable” appears The user tapped the New Call Check with your system administrator to on the graphic display. soft key, dialed a number with the see when your phone will be registered. handset on-hook, or attempted to make a call from the contact directory when the phone was...
Page 196: Troubleshooting Display Issues
User Guide for the Polycom VVX 1500 Phone Troubleshooting Display Issues Symptom Problem Corrective Action There is no display. Power is not correctly applied to • Check that the display is illuminated. the phone. The display is incorrect. • Make sure the LAN cable is inserted properly at the rear of the phone (try The display has bad contrast.
Page 197: Troubleshooting Audio Issues
Troubleshooting Your Phone Troubleshooting Audio Issues Symptom Problem Corrective Action There is no audio on the The connections are not correct. • Ensure the headset is plugged into the headset. jack marked Headset on the back of the phone. For more information, see Connecting an Optional Headset page 1-8.
Page 198: Testing Phone Hardware
User Guide for the Polycom VVX 1500 Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display.
Page 199: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
Page 200 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 201 CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Page 202 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
Page 203: Index
Index Numerics calls answering 3–12 3.5mm connector, location of 1–10 auto answering 2–16 diverting 2–66 ending 3–15 answering calls 3–12 forwarding 3–28 App key, about 1–17 handling multiple 3–17 arrow keys, about 1–16 holding 3–16 ignoring 3–12 attended transfer 3–25 obtaining information about 2–46 auto answer, enabling 2–16 placing 3–6...
Page 204 User Guide for the Polycom VVX 1500 Phone Contact Directory ferrite clamps, attaching 1–5 about 2–46 fields adding contacts to 2–49, 2–53, 2–54 enabling and disabling 1–24 calling from 2–62 selecting 1–24 deleting contacts from 2–61 updating 1–25 searching for contacts in 2–56 flash drive, connecting to phone 1–9...
Page 205 Index Line Key icons 2–68 about 3–3 Line Key status indicators 1–20, 4–18 disabling 2–34 Line Keys, about 1–20 and PIP mode 2–34 lines, multiple 2–68 and side-by-side mode 2–34 local camera view mode 2–34 updating display of 2–31 local directory. See Contact Directory placed calls list 2–43 lowercase characters, entering 1–26, 1–28 placing calls 3–6...
Page 206 User Guide for the Polycom VVX 1500 Phone troubleshooting audio problems 5–7 screen saver, setting up 2–10 calling problems 5–4 screen saver, stopping or disabling 2–13 controls problems 5–2 screen, adjusting 1–12 diagnostics 5–8 screen, cleaning 1–29 display problems 5–6 Select key, about 1–16...
Page 207 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
Page 208 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
Page 209 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Page 210 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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