Polycom VVX 1500 D Deployment Manual
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Polycom VVX 1500 D Deployment Manual

Polycom VVX 1500 D Deployment Manual

Business media phone
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Deployment Guide for the
Polycom® VVX™ 1500 D
Business Media Phone
SIP 3.2.2
November 2009
1725-16823-001 Rev. A
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Summary of Contents for Polycom VVX 1500 D

  • Page 1 Deployment Guide for the Polycom® VVX™ 1500 D Business Media Phone SIP 3.2.2 November 2009 1725-16823-001 Rev. A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Phone in an H.323 environment. In this environment, you will be able to conduct both voice and video calls and conferences. In this guide, you will find everything you need to set up the Polycom VVX 1500 D phone in an H.323 environment. Be sure to verify that your network is prepared for configuring the phone.
  • Page 4 Deployment Guide for the Polycom VVX 1500 D Phone...

  • Page 5: Table Of Contents

    Polycom VVX 1500 D Display ........
  • Page 6 Deployment Guide for the Polycom VVX 1500 D Phone Security <sec/> ..........A–5 Microbrowser <mb/>...

  • Page 7: Overview

    3.2.2 (phone software) or later. The topics in this guide include: • Setting up the Polycom VVX 1500 D phone in one of two ways: — Changing the phone’s configuration through a web interface. Refer to Modifying Phone’s Configuration Using the Web Interface on page 2-7.

  • Page 8: Supported Phone Features

    Multiple language support (provisioning server required) • Full interactive browser Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 D: • Transferring or forwarding H.323 calls • Joining of remaining parties when H.323 conference host exits •...
  • Page 9 Overview 1 - 3...
  • Page 10 Deployment Guide for the Polycom VVX 1500 D Phone 1 - 4...

  • Page 11: Setting Up The Polycom Vvx 1500 D Phone

    Setting Up the Polycom VVX 1500 D Phone The Polycom VVX 1500 D phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience.

  • Page 12: Connecting The Phone To The Network

    Deploying Phones From the Provisioning Server page 2-12. For installation and maintenance of the Polycom VVX 1500 D phone, the use of a provisioning server is strongly recommended. This allows for flexibility in installing, upgrading, maintaining, and configuring the phone. Configuration, log, language, and directory files are normally located on this server.

  • Page 13: Configuring The Phones

    This section provides information for making configuration changes for: • Time and Date Display • Browser • H.323 Protocol To troubleshoot any problems with the Polycom VVX 1500 D phones on the network, refer to Troubleshooting the Polycom VVX 1500 D Phone on page 3-1. 2 - 3...

  • Page 14: Time And Date Display

    VVX 1500 D Display on page 3-2. Browser The Polycom VVX 1500 D phone supports a full browser. This can be launched by pressing the App key or it can be accessed through the Menu key by selecting Applications. Two instances of the Browser may run concurrently: •...
  • Page 15 Setting Up the Polycom VVX 1500 D Phone Support of the SIP protocol for telephony signaling can be disabled on the Polycom VVX 1500 D such that all calls would be routed via the H.323 protocol. Video calls are supported to the following Polycom endpoints/bridges/call...
  • Page 16 Polycom VVX 1500 D phone if the primary line is an H.323 line. — If a Polycom VVX 1500 D user presses the Transfer soft key during an H.323 call on a Polycom VVX 1500 D phone, no action is taken.

  • Page 17: Modifying Phone's Configuration Using The Web Interface

    You can make changes to the phone’s configuration through the web interface to the phone. The factory default username and password for the web interface is Polycom and 456 respectively (the username is case sensitive). Blind transfer, call recording, picture frame, corporate directory (LDAP Integration),...
  • Page 18 Deployment Guide for the Polycom VVX 1500 D Phone To make changes to the phone’s H.323 settings, select H.323 from the menu tab. A web page similar to the one shown below appears. Make the desired configuration changes. For example, verify that H.323 Protocol is enabled.
  • Page 19 Setting Up the Polycom VVX 1500 D Phone After the reboot is complete, select Lines from the menu tab. A web page similar to the one shown below appears. Make the desired configuration changes. For example, under Line 2, enable H.323 Protocol, set the Gatekeeper Address to 172.23.31.144, set Display Name to Bob Smith, set...

  • Page 20: Setting Up An Ftp Server

    FTP enabled as the provisioning protocol. You can use any computer on the network as the provisioning server (providing the application image and configuration files for the Polycom VVX 1500 D phone). For more information, refer to Setting Up an FTP Server page B-1.
  • Page 21 Setting Up the Polycom VVX 1500 D Phone Note The instructions below are written using FTP server as the provisioning server, but they also apply to any TFTP or HTTP server. The factory default username and password for the phone is PlcmSpIp.

  • Page 22: Deploying Phones From The Provisioning Server

    You will need to create two configuration files for each phone—phone1[MACAddress].cfg and [MACAddress].cfg—and one configuration file for all phones in your installation—sip[XXXX].cfg. For more information on why to create another configuration file, refer to the “Configuration File Management on Polycom VVX 1500 D Phones” white paper at http://www.polycom.com/global/documents/support/technical/products /voice/white_paper_configuration_file_management_on_soundpoint_ip_ph ones.pdf...
  • Page 23 Setting Up the Polycom VVX 1500 D Phone 2. Add contents to the per-phone configuration file. For example: Creating an Application Configuration File To create an application configuration file: 1. Create an application configuration file by using the sip.cfg file from the distribution as a template.
  • Page 24 Deployment Guide for the Polycom VVX 1500 D Phone 2. Add contents to the application configuration file. For example: 2 - 14...
  • Page 25 Setting Up the Polycom VVX 1500 D Phone Creating a Master Configuration File To create a master configuration file: 1. Create a master configuration file by using the 000000000000.cfg file from the distribution as a template. For example, create 0004f2be80a6.cfg 2.

  • Page 26: Upgrading The Phone's Software

    To upgrade the phone’s software, you will need to: • Download the latest SIP application to the provisioning server from the Polycom VVX 1500 D support page—where you found this deployment guide. Refer to Locating the Latest Software on page 2-16.

  • Page 27: Downloading New Software To The Phone

    Setting Up the Polycom VVX 1500 D Phone Download the latest software and release notes from http://www.polycom.com/support/video/business_media_phones/vvx15 00d.html to the provisioning server. Downloading New Software to the Phone To download the new SIP application to the phone, you need to: •...
  • Page 28 Deployment Guide for the Polycom VVX 1500 D Phone 2 - 18...

  • Page 29: Troubleshooting The Polycom Vvx 1500 D Phone

    1500 D Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

  • Page 30: Polycom Vvx 1500 D Display

    Deployment Guide for the Polycom VVX 1500 D Phone Symptom Problem Corrective Action The user could not place a call. The call was placed using the Verify that the user isusing a line that is incorrect protocol. registered to use the appropriate protocol.

  • Page 31: A Configuration Files

    Configuration Files This appendix provides detailed descriptions of certain configuration files used by the SIP application running on the Polycom VVX 1500 D phone. This appendix contains information on: • Master Configuration File (MAC-address.cfg or 000000000000.cfg) • Application Configuration File (sip.cfg)
  • Page 32 Deployment Guide for the Polycom VVX 1500 D Phone Note You can also make changes to the configuration files through the web interface to the phone. Using your chosen browser, enter the phone’s IP address as the browser address. For more information, refer to Modifying Phone’s Configuration...

  • Page 33: Application Configuration File

    The important parameters for the Polycom VVX 1500 D phone include: • Protocol <voIpProt/>—Specify H.323 protocol, server, gatekeeper, and...

  • Page 34: User Preferences

    Deployment Guide for the Polycom VVX 1500 D Phone User Preferences <up/> Edit the up parameter as shown below: • Disable manual protocol routing. Video Settings <video/> Edit the video parameter as shown below: • Set the call rate to your organization’s desired value.

  • Page 35: Call Handling Configuration

    By default, log.level.change.h323 is set to 4 (Minor error - graceful recovery). The permitted values are 0 to 5. Security <sec/> The H.235 Voice Profile implementation is Polycom HDX-compatible. Note OpenSSL-based Diffie-Hellman key exchange and AES-128 CBC encryption algorithms are used to encrypt the RTP media.

  • Page 36: Microbrowser

    This section covers the parameters in the per-phone example configuration file phone1.cfg. This file would normally be used as a template for the per-phone configuration files. The important parameters for the Polycom VVX 1500 D phone include: • Registration <reg/>—Specify the registration protocol.

  • Page 37: Registration

    Configuration Files Registration <reg/> The Polycom VVX 1500 D phone supports six registrations (x= 1 to 6). Edit the reg parameter as shown below (to reflect the registered lines that you want to appear on the phone). A - 7...
  • Page 38 Deployment Guide for the Polycom VVX 1500 D Phone A - 8...

  • Page 39: B Miscellaneous Administrative Tasks

    Miscellaneous Administrative Tasks This appendix provides information that may be required to administer the Polycom VVX 1500 D phone. This includes: • Setting Up an FTP Server For other miscellaneous tasks, refer to the “Miscellaneous Administrative Tasks” appendix of the latest SIP Administrator’s Guide.
  • Page 40 Deployment Guide for the Polycom VVX 1500 D Phone 7. Select Page >Shared folders to specify the server-side directory where the provisioning files will be located (and the log files uploaded). 8. Select Add and pick the directory. 9. To allow the phone to upload logs onto the provisioning server, select the Shared Folders->Files->Select Write and Delete checkboxes, and then...

  • Page 41: Index

    2–17 application configuration file upgrading 2–16 creating 2–13 where to find 2–16 sample A–3 Polycom VVX 1500 D application configuration file 2–13 browser 2–4 browser, phone 2–4 changing network configuration B–2 current software, phone 2–2 default username, password 2–11 call handling <call/>...
  • Page 42 Deployment Guide for the Polycom VVX 1500 D Phone upgrading phone software 2–16 user preferences <up/> A–4 username, default 2–7 video settings <video/> A–4 web interface, phone 2–7 Index – 2...

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