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Symptom
DVD drive is not responding,
cannot be located, or the disk
will not eject.
System performance
System performs slowly
and/or hangs periodically.
Clock is slow.
The imagePRESS Server
hangs during the user soft-
ware installation segment.
Network
If you suspect a network problem, keep in mind the following:
• If the imagePRESS Server does not appear in the list of printers on the network, another device on the network may have been
assigned the same Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer's workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Possible cause
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
Missing or dead battery on the motherboard
Possibly one of the following:
• The time and date need to be configured in
the imagePRESS Server BIOS. (If the bat-
tery was removed from the imagePRESS
Server motherboard during service and
the time and date were not configured in
Setup afterward, the imagePRESS Server
will hang during the user software installa-
tion segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1. Press the eject button below the DVD slot on the
front of the imagePRESS Server.
2. If the problem persists, check the cable connec-
tions to the DVD drive. (see
components" on page
3. If the problem persists, you may need to replace
the DVD drive. (see
4. If the problem persists, you may need to replace
the motherboard. (see
board" on page
1. Recheck all cables and connections.
2. Make sure that the CPU is firmly seated in its
socket and that the fan cable is connected to the
motherboard.
3. If the problem persists, restore the backup, or re-
install the system software (see
Software" on page
4. Check for missing or faulty DIMM and reseat the
DIMM to remove any oxidation on the connector.
(see
"DIMMs" on page
5. If the problem persists, you may need to replace
the motherboard. (see
board" on page
Replace the battery on the motherboard and update
the time in the Windows (if a monitor is connected),
Command WorkStation, or WebTools. (See
System Software" on page
1. Set the time and date in the BIOS:
• Power off the imagePRESS Server and re-
move the User Software DVD when it ejects.
• If not already connected, connect a keyboard
and a monitor to the imagePRESS Server.
• Power on the imagePRESS Server and im-
mediately press F2 repeatedly to start the
BIOS setup utility.
• Configure the time and date. (To navigate,
use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the imagePRESS Server reaches Idle,
power off and then begin a full software in-
stallation again, starting with the System
Software DVD. (see
ware" on page
2. If the problem persists, obtain another User Soft-
ware DVD and begin software installation again
starting with the System Software DVD (see
stalling System Software" on page
3. If the problem persists, you may need to replace
the DVD drive (see
replacing the DVD drive does not correct the prob-
lem, reinstall the old DVD drive in the system.
4. If the problem persists, replace the hard disk drive.
(see
"Hard disk drive" on page
hard disk drive does not correct the problem, re-
install the old hard disk drive in the system.
91
7. TROUBLESHOOTING
Suggested action
"Accessing internal
33)
"DVD drive" on page
"Replacing the mother-
44)
"Installing System
80)
48)
"Replacing the mother-
44)
"Installing
80)
"Installing System Soft-
80)
80)
"DVD drive" on page
57). If replacing the
60)
"In-
60). If
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