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If included in the system, the required mouse, monitor, and keyboard are present and ap-
pear undamaged. The mouse and keyboard are connected to the correct ports on the
imagePRESS Server connector panel.
The cables required are:
• Present
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
Error messages and conditions
To address specific error messages or conditions, see "Table 4: imagePRESS Server error messages and condition" . Use the
table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the suggested
actions to solve the problem.
IMPORTANT:
Do not replace the hard disk drive and the motherboard at the same time. Doing so in the wrong order, without transferring
options to the new motherboard, will cause the system to malfunction.
If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth) do not solve the
problem and you suspect that the hard disk drive or motherboard is faulty, note that it is highly unlikely that the hard disk drive
and the motherboard are both defective; therefore, avoid replacing both to solve one problem. Always troubleshoot in the following
order.
1. Replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one imagePRESS
Server to another is incorrect and strongly discouraged.
2. If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard.
If replacing a component does not correct the problem, make sure that you reinstall the old component back in the imagePRESS
Server.
Symptom
Beep codes during Startup
1 beep
1 beep, followed by 3 beeps,
followed by 3 beeps, followed
by 1 beep
Startup
Conditions to verify
Table 4: imagePRESS Server error messages and condition
Possible cause
No error. The imagePRESS Server is starting up
normally.
Missing, unmatched, incorrect, or faulty DIMMs Check for missing, unmatched, incorrect or faulty
Part and additional page references
None
DIMMs and reseat the DIMMs to remove any oxidation
on the connector (see
89
7. TROUBLESHOOTING
• Mouse (if applicable)
• Monitor (if applicable)
• Keyboard (if applicable)
• Monitor power cord (if applicable)
Suggested action
"DIMMs" on page
48)
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