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HP Pavilion 15 Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Pavilion 15

  • Page 1 Maintenance and Service Guide HP Pavilion 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor common to most models. Some features may using any software product preinstalled on this and used by HP Inc. under license. Intel, Core, not be available on your computer. computer, you agree to be bound by the terms and Pentium are U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know your computer ................................6 Right side ....................................6 Left side ..................................... 7 Display ......................................8 Keyboard area ..................................10 TouchPad ................................10 Lights ................................... 11 Button, speakers, and vent ..........................12 Special keys ................................
  • Page 6 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............83 Downloading Remote HP PC Hardware Diagnostics UEFI ................84 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 84 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 84...
  • Page 7 Using HP Recovery Manager to create recovery media ................86 Before you begin ........................... 86 Creating the recovery media ....................... 86 Using the HP Cloud Recovery Download Tool to create recovery media ..........87 Restoring and recovery ................................. 87 Restoring, resetting, and refreshing using Windows tools ................. 87 Restoring using HP Recovery Manager and the HP Recovery partition ............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion 15 Laptop PC Model numbers: 15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999 15t-cs000, 15t-cs100 Processors 8th generation Intel® Core™ processors: i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W) i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
  • Page 10 Category Description HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only) HD (1366×768), anti glare, SVA, 220 nits (select products only) Full high-definition (FHD) (1920×1080), BrightView, UWVA, 220 nits Full high-definition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel, multi-touch enabled (select products only) Full high-definition (FHD) (1920×1080), anti glare, UWVA, 220 nits Full high-definition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only)
  • Page 11 16 GB (Optane memory module) + 1 TB, 5400–rpm, 7.2mm hard drive Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, 88° wide field of vision 1080p by 30 frames per second Supports Windows®...
  • Page 12 120-W HP Smart AC adapter with power cord 90-W HP Smart AC adapter with power cord 65-W HP Smart AC adapter (EM) with power cord 65-W HP Smart AC adapter with power cord 45-W HP Smart AC adapter with power cord Power cord: 1.0 m conventional power cord with a C5 connector...
  • Page 13 Category Description Windows 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Microsoft Signature Windows 10 Home 64 Plus QVC Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...
  • Page 17 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...

  • Page 18: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 20: Button, Speakers, And Vent

    Button, speakers, and vent Component Description Power button When the computer is off, press the button to turn on the ● computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 23: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 24: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product ID Serial number...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components...
  • Page 26 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard: Natural silver, backlit L24752-xx1 L35339-xx1 Natural silver, no backlight L24753-xx1 L35340-xx1 Pale gold, backlit...
  • Page 27 Item Component Spare part number Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22818-xx1 Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22815-xx1 Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory L22813-xx1 ntel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory L22819-xx1...
  • Page 28 Item Component Spare part number (13) Solid-state drive (2280 M.2): 512-GB, PCIe L25329-001 256-GB, SATA-3, TLC L25327-001 256-GB, PCIe L25328-001 128-GB, SATA-3, TLC L25326-001 Optane memory module, 16-GB, PCIe L27309-001 (14) WLAN module: Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855...

  • Page 29: Display Assembly Components

    Item Component Spare part number For use in natural silver models L23887-001 For use in pale gold models L23888-001 Display assembly components Display assembly components...
  • Page 30 Item Component Spare part number Display bezel: For use on computer models equipped with a FHD infrared camera L23909-001 For use on computer models equipped with an HD non-infrared camera L23908-001 IR camera/microphone module (includes display bezel adhesive) L28107-001 HD camera/microphone module (includes display bezel adhesive) L28108-001 Display panel (includes display bezel adhesive and display rear cover adhesive): FHD, anti glare, SVA, non-touch...

  • Page 31: Mass Storage Devices

    Item Component Spare part number Sapphire blue L23881-001 Velvet burgundy L23883-001 Mineral silver L23879-001 Tranquil pink L23882-001 Adhesive tape kit (includes display bezel adhesive and display rear cover adhesive; not illustrated) L23912-001 Display panel connector tape (not illustrated) L28015-001 Mass storage devices Item Component Spare part number...

  • Page 32: Cables

    Item Component Spare part number 1-TB, 5400-rpm 762990-005 500-GB, 5400-rpm 778186-005 Hard drive brackets L19469-001 Hard drive cable L23889-001 Cables Item Component Spare part number Memory card reader board cable L23891-001 Memory card reader board cable on models equipped with GTX graphics L41586-001 TouchPad cable L23893-001...

  • Page 33: Miscellaneous Parts

    65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in Argentina 710340-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina 741553-852 Power cord (C5 connector, 1.0 m): For use in Argentina...
  • Page 34 Component Spare part number For use in the United Kingdom L19373-001 Duck head power cord for use in Japan L33157-001 Power adapter, C5, for use in Japan 226768-001 External DVD±RW DL SuperMulti Drive 747080-001 Rubber Foot Kit for use in natural silver models (includes bottom cover rear feet) L23887-001 Rubber Foot Kit for use in pale gold models (includes bottom cover rear feet) L23888-001...

  • Page 35: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Plastic, non-marking, pry tool ● Phillips P0 magnetic screw driver ● Phillips P1 magnetic screw driver ● Tweezers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Electrostatic Discharge Damage

    Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 41 Remove the three Phillips M2.5×6.0 screws (P1 driver) (2) from under the feet and the three Phillips M2.0×4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover to the computer. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer (2). Remove the bottom cover (3).
  • Page 42 Remove the five Phillips M2.5×6.0 screws (P1 driver) (2) from under the feet and the three Phillips M2.0×4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover to the computer. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer (2). Remove the bottom cover (3).

  • Page 43: Battery

    Battery Description Spare part number 4–cell 68–WHr, 4416–AHr, Li-ion battery L32654-005 3-cell, 41-WHr, 3539-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Remove the battery from the computer (3). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46 Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 47 L23909-001 - FHD infrared camera ● ● L23908-001 - HD non-infrared camera If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
  • Page 48 The camera/microphone module is available using spare part number L28107-001 for FHD infrared camera/microphone modules. Models with an IR camera If it is necessary to replace the display panel: Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover (1).
  • Page 49 Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel adhesive tape is available using spare part number L23912-001. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on the keyboard.
  • Page 50 Disconnect the display panel cable (4) from the display panel, and then remove the display panel (5). The display panel is available using the following spare part numbers: L25331-001 – FHD, anti glare, SVA, non-touch L25332-001 – FHD, anti glare, UWVA, non-touch L25334-001 –...
  • Page 51 If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them. Hinge covers are available using spare part number L23913-001 for pale gold models and L23914-001 for natural silver models. If it is necessary to remove the display hinges: Remove the six Phillips M2.0×2.5 broad head screws (1) from the bottom of the hinges.
  • Page 52 If it is necessary to remove the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display back cover.
  • Page 53 Models with an HD camera The display panel cable is available using the following spare part numbers: L23903-001 – non-touch display assembly and an HD camera L23904-001 – non-touch display assembly and an infrared camera L23905-001 – touch display assembly and an HD camera L23906-001 –...
  • Page 54 Remove the antennas from the display back cover. The wireless antenna cables and transceivers are available using spare part number L24790-001. Remove the display assembly on models equipped with GTX graphics: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1/MAIN"...
  • Page 55 Release the display panel from the retention clips and routing channel built into the left speaker (5). Remove the four Phillips M2.5×6.0 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3).

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare part number L23889-001 Description Spare part number...
  • Page 57 If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1), remove the two Phillips M3.0×3.0 screws (2), remove the metal bracket (3), and then disconnect the hard drive cable (4). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 58: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005...
  • Page 59 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 60: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, PCIe L25329-001 256-GB, SATA-3, TLC L25327-001 256-GB, PCIe L25328-001 128-GB, SATA-3, TLC L25326-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Optane Memory Module

    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB L27309-001 Before removing the Optane memory module, follow these steps: Turn off the computer.

  • Page 62: Memory Module

    Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Description Spare part number 8-MB, DDR4-2400, 1.2-V 862398-855 4-MB, DDR4-2400, 1.2-V 862397-855...
  • Page 63 Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

  • Page 64: Memory Card Reader Board

    Memory card reader board Description Spare part number Memory card reader board L23890-001 L25889-005` Memory card reader board cable L23891-001 Memory card reader board cable on models equipped with GTX graphics L41586-001 Before removing the memory card reader board, follow these steps: Shut down the computer.
  • Page 65 Disconnect the cable from the ZIF connector on the memory card reader board (1). Remove the Phillips M2.0×4.0 screw (2) that secures the board to the computer. Remove the board from the computer (3). Reverse this procedure to install the memory card reader board. Component replacement procedures...

  • Page 66: Usb Board (Select Products Only)

    USB board (select products only) Description Spare part number USB board L23896-001 USB board cable L23901-001 NOTE: On models equipped with GTX graphics, the USB board is soldered on to the system board, and cannot be removed. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 67: Touchpad

    TouchPad Description Spare part number TouchPad for use in natural silver models L24934-001 TouchPad for use in pale gold models L24933-001 TouchPad cable L23893-001 TouchPad bracket L23892-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5). Remove the TouchPad on models equipped with GTX graphics: Remove the three Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the computer. Remove the bracket (2).
  • Page 69 Lift the keyboard cable up so you can access the TouchPad screws (3). Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 70: Lock Bracket

    Lock bracket Description Spare part number Lock bracket L23902-001 Before removing the lock bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 71 Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Component replacement procedures...

  • Page 72: Fan(S)

    Fan(s) Description Spare part number Fans for use in models with discrete graphics memory L23895-001 Fans for use in models with discrete graphics memory (on models equipped with GTX graphics) L35338-001 Fan for use in models with UMA graphics memory L27902-001 Before removing the fan(s), follow these steps: Shut down the computer.
  • Page 73 Remove the fans from the computer (3). Remove the fans on models equipped with GTX graphics: Disconnect the fan cables (1) from the system board. Remove the six Phillips M2.0×4.0 screws (2) that secure the fans to the computer. Remove the fans from the computer (3). Reverse this procedure to install the fan(s).

  • Page 74: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23897-001 Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory (on L35251-001 models equipped with GTX graphics) Heat sink for use only on computer models equipped with Intel Core i7-8550U/i5-8250U processors and a...
  • Page 75 Remove the heat sink (2). UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). On models equipped with GTX graphics, follow these instructions to remove the heat sink: In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board.
  • Page 76 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 77 UMA memory: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 78: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number System board for use in models with discrete graphics equipped with the following processors: Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory L22820-xx1 ●...
  • Page 79 Disconnect the following cables: (1) USB board cable (2) Power connector cable (3) Memory card reader board cable (4) Hard drive connector cable (5) Backlight cable (select products only) (6) Keyboard cable (7) TouchPad cable (8) Display cable (9) Speaker cable Remove the four Phillips M2.0×2.0 screws (1) that secure the system board to the computer.
  • Page 80 Lift the system board out of the computer (3). Removing the system board on models equipped with GTX graphics: Disconnect the following cables: (1) Power connector cable (2) Memory card reader board cable (3) Backlight cable (4) Keyboard cable (5) TouchPad cable (6) Speaker cable (7) Display cable Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81 Remove the four Phillips M2.0×2.0 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer. Lift the system board out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 82: Speakers

    Speakers Description Spare part number Speakers (includes cable) L23900-001 Speakers (on models equipped with GTX graphics) (includes cable) L41588-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 On models equipped with GTX graphics, follow these steps: Release the cable from the retention clips and routing channel built into the right speaker (1). Remove the Phillips M2.0×4.0 screw (2) that secures the right speaker to the computer. Lift the speakers up (3). Release the speaker cable from the retention clips and routing channel built into the computer (4).

  • Page 84: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-006 Power connector cable EMI tape L28015-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Make sure the left display hinge is in the open position. Disconnect the power connector cable from the system board (1). Release the cable from the retention clips and routing channel built into the computer and speaker (2). Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable.

  • Page 86: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, backlit, natural silver...

  • Page 87: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 90: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 91: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.

  • Page 92: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 93: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 94: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 95: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 96: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 97: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 98: Specifications

    Specifications Metric U.S. Computer dimensions Width 361.6 mm 14.24 in Depth 245.6 mm 9.67 in Height 17.9 mm 0.71 in Weight Solid-state drive models 1852 g 4.08 lbs Hard drive models 1927 g 4.25 lbs Solid-state drive + hard drive models 1938 g 4.27 lbs Temperature...

  • Page 99: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 101: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 102: Index

    Index boot order, changing 89 display panel AC adapter and battery light, bottom components 15 removal 40 identifying 6 bottom cover spare part numbers 22, 42 AC adapter, spare part numbers 25 removal 32 display panel cable action keys spare part number 20, 32 removal 44 airplane mode 14 buttons...
  • Page 103 26 spare part number 22 Bluetooth 16 original system recovery 87 HP PC Hardware Diagnostics UEFI regulatory 16 downloading 83 serial number 16 starting 82 packaging guidelines 30 service 16 using 82...
  • Page 104 87 product description 2 adjusting 14 USB flash drive 88 removal 52 mute 14 using HP Recovery media 86 spare part numbers 20, 52 recovery media speaker volume action keys 14 creating using HP Cloud Recovery speakers webcam/microphone module cable...
  • Page 105 workstation guidelines 30 Index...

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