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HP Pavilion 15 Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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  Summary of Contents for HP Pavilion 15

  • Page 1 Maintenance and Service Guide HP Pavilion 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Core, and Pentium are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation or its subsidiaries in the U.S.
  • Page 3 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................7 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................11 TouchPad ............................11 Lights ..............................12 Power button, speakers, and vent ....................13 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................82 Starting HP PC Hardware Diagnostics UEFI ..................83 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........83 Downloading the latest HP PC Hardware Diagnostics UEFI version ......83 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Backing up information and creating recovery media ..................86 Using Windows tools ......................... 86 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..86 Restoring and recovery ............................87 Restoring, resetting, and refreshing using Windows tools .............. 87 Recovering using HP Recovery media ....................
  • Page 8 viii...
  • Page 9: Product Description

    Product description Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion 15 Laptop PC Model numbers: 15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999; 15-cs2000 – 15-cs2999 15t-cs000; 15t-cs100; 15t-cs200 Processors 8th generation Intel® Core™ processors i7-8565U 1.80 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400-MHz FSB, 15 W) i7-8550U 1.80 GHz (SC turbo up to 4.00 GHz) quad core processor (8.0 MB L3 cache, 2400-MHz FSB, 15 W)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description NVIDIA GeForce MX150 with up to 4 GB of discrete video memory NVIDIA GeForce MX150 with up to 2 GB of discrete video memory NVIDIA GeForce MX130 with up to 2 GB of discrete video memory Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio, narrow bezel High definition (HD) (1366 ×...
  • Page 11 16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, 88° wide field of vision 1080p by 30 frames per second Supports Windows®...
  • Page 12 Support for Modern TrackPad gestures Taps enabled as default Power Battery requirements 4-cell, 68 Whr, prismatic/polymer battery (select models only) 3-cell, 41 Whr, prismatic/polymer battery Supports battery fast charge AC adapter 120 W HP Smart AC adapter with power cord Chapter 1 Product description...
  • Page 13 Category Description 90 W HP Smart AC adapter with power cord 65 W HP Smart AC adapter (EM) with power cord 65 W HP Smart AC adapter with power cord 45 W HP Smart AC adapter with power cord Power cord 1.0 m conventional power cord with a C5 connector...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language SEAP Windows 10 Home 64 Value Notebook Single Language select GEO Windows 10 Home S 64 Windows 10 Home S 64 Value Windows 10 Home S 64 Value Web/Kiosk...
  • Page 15: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.
  • Page 16: Left Side

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...
  • Page 18 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...
  • Page 19: Keyboard Area

    Keyboard area TouchPad Table 2-5 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 20: Lights

    Lights Table 2-6 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.
  • Page 21: Power Button, Speakers, And Vent

    Power button, speakers, and vent Table 2-7 Power button, speakers, and vent and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 22: Special Keys

    Special keys Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-9 Action keys and their descriptions Icon Description...
  • Page 24: Bottom

    Table 2-9 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Table 2-10 Bottom components and their descriptions...
  • Page 25 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Chapter 3 Illustrated parts catalog...
  • Page 27 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard: Natural silver, backlit L24752-xx1 Natural silver, no backlight...
  • Page 28 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Intel Core i7-8565U processor with 3 GB of GTX discrete video memory L46518-xx1 Intel Core i7-8565U processor with 4 GB of GTX 1050Ti discrete video memory L34172-xx1 Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory L22820-xx1...
  • Page 29 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (12) Memory modules (2, DDR4-2400, 1.2-V): 8 GB 862398-855 4 GB 862397-855 2 GB 864271-855 (13) Solid-state drive (2280 M.2): 512 GB, PCIe L25329-001 512 GB, PCIe, TLC L56705-001 256 GB, SATA-3, TLC L25327-001...
  • Page 30 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 3-cell, 41 Whr L11119-855 (20) Bottom cover Natural silver L23885-001 Natural silver (on models equipped with GTX graphics) L41587-001 Pale gold L23886-001 Fog blue L51801-001 Warm gold L51802-001 (21) Rubber Foot Kit (includes Mylar screw cover):...
  • Page 31: Display Assembly Components

    Display assembly components Table 3-2 Display components and their descriptions Item Component Spare part number Display bezel For use on computer models equipped with a FHD infrared camera L23909-001 For use on computer models equipped with an HD non-infrared camera L23908-001 IR camera/microphone module (includes display bezel adhesive) L28107-001...
  • Page 32 Table 3-2 Display components and their descriptions (continued) Item Component Spare part number Display panel (includes display bezel adhesive and display rear cover adhesive): FHD, anti glare, SVA, non-touch L25331-001 FHD, anti glare, UWVA, non-touch L25332-001 FHD, anti glare, UWVA, non-touch, narrow bezel L47710-001 FHD, BrightView, UWVA, non-touch L25334-001...
  • Page 33 Table 3-2 Display components and their descriptions (continued) Item Component Spare part number Velvet burgundy L23883-001 ● Mineral silver L23879-001 ● Tranquil pink L23882-001 ● Ceramic white + natural silver L51798-001 ● Fog blue L51799-001 ● Warm gold L51800-001 ● For use in models with 300 nit display panels: ●...
  • Page 34: Mass Storage Devices

    Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component Spare part number Solid-state drives (M.2): 512 GB, PCIe L25329-001 512 GB, PCIe, TLC L56705-001 256 GB, SATA-3, TLC L25327-001 256 GB, PCIe L25328-001 128 GB, SATA-3, TLC L25326-001 Optane memory module, 16 GB, PCIe L27309-001...
  • Page 35: Cables

    Cables Table 3-4 Cables and their descriptions Item Component Spare part number Memory card reader board cable L23891-001 Memory card reader board cable on models equipped with GTX graphics L41586-001 TouchPad cable L23893-001 TouchPad cable (on models equipped with GTX graphics) L23893-001 USB board cable (select models onbly) L23901-001...
  • Page 36: Miscellaneous Parts

    65 W AC adapter (non-PFC, S-3P, 4.5-mm) for use in Argentina 710340-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina 741553-852 Power cord (C5 connector, 1.0 m): For use in Argentina...
  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Plastic, nonmarking pry tool ● Phillips P0 magnetic screw driver ● Phillips P1 magnetic screw driver ● Tweezer ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
  • Page 40: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...
  • Page 41: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...
  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 43 Prepare the computer for disassembly (Preparation for disassembly on page 34). ▲ Remove the bottom cover: Remove the two rubber feet (1). The rubber feet are available using spare part number L23887-001 for natural silver models, L23888-001 for pale gold models, L51801-001 for fog blue models, and L51808-001 for warm gold models.
  • Page 44 To remove the bottom cover on models equipped with GTX graphics: Remove the four rubber feet (1). The rubber feet are available using spare part number L23887-001 for natural silver models and L23888-001 for pale gold models. Remove the five Phillips M2.5 × 6.0 screws (P1 driver) (2) from under the feet and the three Phillips M2.0 ×...
  • Page 45: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number 4-cell, 68 Whr, Li-ion battery L32654-005 3-cell, 41 Whr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 46 Remove the battery from the computer (3). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 47: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 48 Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 49 L23909-001 - FHD infrared camera ● ● L23908-001 - HD non-infrared camera If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
  • Page 50 The camera/microphone module is available using spare part number L28107-001 for FHD infrared camera/microphone modules. Models with an IR camera If it is necessary to replace the display panel: Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover (1).
  • Page 51 Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel adhesive tape is available using spare part number L23912-001. In this kit, the thicker (1.0 mm) adhesives are used with 300 nit panels.
  • Page 52 Disconnect the display panel cable (4) from the display panel, and then remove the display panel (5). The display panel is available using the following spare part numbers: L25331-001 – FHD, anti glare, SVA, non-touch L25332-001 – FHD, anti glare, UWVA, non-touch L47710-001 –...
  • Page 53 If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them. Hinge covers are available using spare part number L23913-001 for pale gold models, L23914-001 for natural silver models, L51803-001 for fog blue models, and L51804-001 for warm gold models. If it is necessary to remove the display hinges: Remove the six Phillips M2.0 ×...
  • Page 54 If it is necessary to remove the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display back cover.
  • Page 55 Models with an HD camera The display panel cable is available using the following spare part numbers: L23903-001 – non-touch display assembly and an HD camera L23904-001 – non-touch display assembly and an infrared camera L23905-001 – touch display assembly and an HD camera L23906-001 –...
  • Page 56 Remove the antennas from the display back cover (3). The wireless antenna cables and transceivers are available using spare part number L24790-001. Remove the display assembly on models equipped with GTX graphics: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1/MAIN"...
  • Page 57 Release the display panel from the retention clips and routing channel built into the left speaker (5). Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3).
  • Page 58: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare part number L23889-001 Table 5-3 Hard drive description and part number Description...
  • Page 59 If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1), remove the two Phillips M3.0 × 3.0 screws (2), remove the metal bracket (3), and then disconnect the hard drive cable (4). Reverse this procedure to reassemble and install the hard drive.
  • Page 60: Wlan Module

    WLAN module Table 5-4 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8822BE 802.11ac 2 ×...
  • Page 61 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...
  • Page 62: Solid-State Drive

    Solid-state drive Table 5-5 Solid-state drive description and part number Description Spare part number 512 GB, PCIe L25329-001 512 GB, PCIe, TLC L56705-001 256 GB, SATA-3, TLC L25327-001 256 GB, PCIe L25328-001 128 GB, SATA-3, TLC L25326-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 63: Optane Memory Module

    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Table 5-6 Optane memory module description and part number Description Spare part number Optane memory module, 16 GB...
  • Page 64: Memory Module

    Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Table 5-7 Memory module description and part number Description Spare part number 8 GB, DDR4-2400, 1.2-V...
  • Page 65: Memory Card Reader Board

    Memory card reader board Table 5-8 Memory card reader board description and part number Description Spare part number Memory card reader board L23890-001 Memory card reader board cable L23891-001 Memory card reader board cable on models equipped with GTX graphics L41586-001 Before removing the memory card reader board, follow these steps: Prepare the computer for disassembly...
  • Page 66 Remove the board from the computer (3). Reverse this procedure to install the memory card reader board. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 67: Usb Board (Select Products Only)

    USB board (select products only) Table 5-9 USB board description and part number Description Spare part number USB board L23896-001 USB board cable L23901-001 NOTE: On models equipped with GTX graphics, the USB board is soldered on to the system board, and cannot be removed.
  • Page 68: Touchpad

    TouchPad Table 5-10 TouchPad description and part number Description Spare part number TouchPad for use in natural silver models L24934-001 TouchPad for use in pale gold models L24933-001 TouchPad for use in fog blue models L51805-001 TouchPad for use in warm gold models L51806-001 TouchPad cable L23893-001...
  • Page 69 Remove the three Phillips M2.0 × 2.0 broadhead screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5). Remove the TouchPad on models equipped with GTX graphics: Remove the three Phillips M2.0 × 2.5 screws (1) that secure the TouchPad bracket to the computer. Remove the bracket (2).
  • Page 70 Lift the keyboard cable up so you can access the TouchPad screws (3). Remove the three Phillips M2.0 × 2.0 broadhead screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 71: Lock Bracket

    Lock bracket Table 5-11 Lock bracket description and part number Description Spare part number Lock bracket L23902-001 Before removing the lock bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).
  • Page 72 Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 73: Fan(S)

    Fan(s) Table 5-12 Fan description and part number Description Spare part number Fans for use in models with discrete graphics memory L23895-001 Fans for use in models with discrete graphics memory (on models equipped with GTX graphics) L35338-001 Fan for use in models with UMA graphics memory L27902-001 Before removing the fan(s), follow these steps: Prepare the computer for disassembly...
  • Page 74 Remove the fans from the computer (3). Remove the fans on models equipped with GTX graphics: Disconnect the fan cables (1) from the system board. Remove the six Phillips M2.0 × 4.0 screws (2) that secure the fans to the computer. Remove the fans from the computer (3).
  • Page 75: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-13 Heat sink description and part number Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23897-001 Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L35251-001...
  • Page 76 Remove the heat sink (2). On models equipped with GTX graphics, follow these instructions to remove the heat sink: In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.5 screws (1) that secure the heat sink to the system board.
  • Page 77 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Discrete memory: Thermal paste (1), (2), and thermal pads, (3), (4), are used on the heat sink (2), (4) and associated system board components (1), (3).
  • Page 78: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Table 5-14 System board description and part number Description Spare part number System board for use in models with discrete graphics equipped with the following processors: Intel Core i7-8565U processor and 4 GB of MX 250 discrete video memory L50260-xx1 Intel Core i7-8565U processor and 2 GB of MX 250 discrete video memory...
  • Page 79 Before removing the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34), and then remove the following components: Battery (see Battery on page Solid-state drive (see Solid-state drive on page 54) or Optane memory module...
  • Page 80 Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer. Lift the system board out of the computer (3). Removing the system board on models equipped with GTX graphics: Disconnect the following cables: (1) Power connector cable (2) Memory card reader board cable (3) Backlight cable...
  • Page 81 Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer. Lift the system board out of the computer (3). Reverse this procedure to install the system board.
  • Page 82: Speakers

    Speakers Table 5-15 Speaker description and part number Description Spare part number Speakers (includes cable) L23900-001 Speakers (on models equipped with GTX graphics) (includes cable) L41588-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 83 Lift the speakers up (3). Release the speaker cable from the retention clips and routing channel built into the computer (4). Reverse this procedure to install the speakers. Component replacement procedures...
  • Page 84: Power Connector Cable

    Power connector cable Table 5-16 Power connector cable description and part number Description Spare part number Power connector cable 810327-006 Power connector cable EMI tape L28015-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 85 Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. Component replacement procedures...
  • Page 86: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-17 Top cover with keyboard description and part number Description...
  • Page 87: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 89: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 91: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 92: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 93 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
  • Page 94: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...
  • Page 95: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
  • Page 96: Specifications

    Specifications Table 9-1 Computer specifications Metric U.S. Computer dimensions Width 361.6 mm 14.24 in Depth 245.6 mm 9.67 in Height 17.9 mm 0.71 in Weight Solid-state drive models 1852 g 4.08 lbs Hard drive models 1927 g 4.25 lbs Solid-state drive + hard drive models 1938 g 4.27 lbs Temperature...
  • Page 97: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 98 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 99: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 100: Index

    Index boot order, changing 87 display panel cable AC adapter and battery light, bottom components 16 removal 46 identifying 7 bottom cover spare part numbers 24, 47 AC adapter, spare part numbers 28 removal 34 display panel, product description 2 action keys spare part number 22, 34 drive light, identifying 8...
  • Page 101 17 HDMI 8 spare part number 24 WLAN 17 product description 4 HP PC Hardware Diagnostics UEFI left side components 8 USB SuperSpeed 7 downloading 83 lights USB Type-C 8 starting 83 AC adapter and battery 7...
  • Page 102 31 recovery media 86 recovery media stop action key 15 system restore point 86 creating using HP Cloud Recovery storage, product description 2 Windows key, identifying 14 Download Tool 86 switch screen image action key 15 Windows tools, using 86...