HP 15-cc000 Maintenance And Service Manual
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HP 15-cc000 Maintenance And Service Manual

HP 15-cc000 Maintenance And Service Manual

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HP Pavilion 15 Laptop PC (model numbers
15-cc000 through 15-cc099 and 15-cc500
through 15-cc599)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP 15-cc000

  • Page 1 HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. . Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Locating hardware ..............................5 Locating software ..............................5 Display ..................................6 Buttons and speakers ............................7 Lights ..................................8 Special keys ................................9 TouchPad ................................10 Left side ................................
  • Page 6 Using HP Sure Start (select products only) ......................71 7 HP PC Hardware Diagnostics (UEFI) ....................... 72 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............73 8 Specifications .............................. 74 9 Backing up and recovering ..........................75 Creating recovery media and backups ........................
  • Page 7 Using HP Recovery media to recover ................79 Changing the computer boot order ................80 Removing the HP Recovery partition (select products only) ......... 80 10 Power cord set requirements ........................81 Requirements for all countries ..........................81 Requirements for specific countries and regions ....................81 11 Recycling ..............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599) Processors ● Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB L3 cache, 15-W) Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB L3 ●...
  • Page 10 HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision, 720p by 30 frames per second...
  • Page 11 Power requirements Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) ● 65-W AC adapter (non-PFC, S-3P, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
  • Page 12 Category Description Security Security cable lock slot Support for Trusted Platform Module (TPM) 2.0 Operating system Preinstalled: Windows 10 and Windows 10 Professional For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML For emerging market (EM/SL): ●...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 15: Buttons And Speakers

    Buttons and speakers Item Icon Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 16: Lights

    Lights Item Icon Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 17: Special Keys

    Special keys Item Icon Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 18: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the left button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 19: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start menu, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 20: Right Side

    Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 21: Bottom

    Item Icon Component Description AC adapter and battery light (continued) ● Off: The battery is not charging. Power connector Connects an AC adapter. Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and...

  • Page 23: Computer Components

    Computer components Computer components...
  • Page 24 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover in empress red finish with speaker grille in natural silver finish with backlight (includes backlight cable and keyboard cable): For use in Belgium 928507-A41...
  • Page 25 Item Component Spare part number For use in Canada 928506-DB1 For use in the Czech Republic and Slovakia 928506-FL1 For use in Denmark, Finland, and Norway 928506-DH1 For use in France 928506-051 For use in Germany 928506-041 For use in Greece 928506-151 For use in Hungary 928506-211...
  • Page 26 Item Component Spare part number For use in Greece 926859-151 For use in Hungary 926859-211 For use in India 926859-002 For use in Israel 926859-BB1 For use in Italy 926859-061 For use in Latin America 926859-161 For use in the Netherlands 926859-B31 For use in Northwest Africa 926859-FP1...
  • Page 27 Item Component Spare part number For use in Latin America 926858-161 For use in the Netherlands 926858-B31 For use in Northwest Africa 926858-FP1 For use in Portugal 926858-131 For use in Romania 926858-271 For use in Russia 926858-251 For use in Saudi Arabia 926858-171 For use in Slovenia 926858-BA1...
  • Page 28 Item Component Spare part number For use in Russia 928440-251 For use in Saudi Arabia 928440-171 For use in Slovenia 928440-BA1 For use in South Korea 928440-AD1 For use in Spain 928440-071 For use in Switzerland 928440-BG1 For use in Taiwan 928440-AB1 For use in Thailand 928440-281...
  • Page 29 Item Component Spare part number For use in Switzerland 928439-BG1 For use in Taiwan 928439-AB1 For use in Thailand 928439-281 For use in Turkey 928439-141 For use in the United Kingdom 928439-031 For use in the United States 928439-001 Keyboard/top cover in orchid pink finish with speaker grille in natural silver finish with backlight (includes backlight cable and keyboard cable): For use in Belgium 928509-A41...
  • Page 30 Item Component Spare part number For use in the United States 928509-001 Keyboard/top cover in orchid pink finish with speaker grille in natural silver finish (includes keyboard cable): For use in Belgium 928508-A41 For use in Bulgaria 928508-261 For use in Canada 928508-DB1 For use in the Czech Republic and Slovakia 928508-FL1...
  • Page 31 Item Component Spare part number For use in the Czech Republic and Slovakia 928438-FL1 For use in Denmark, Finland, and Norway 928438-DH1 For use in France 928438-051 For use in Germany 928438-041 For use in Greece 928438-151 For use in Hungary 928438-211 For use in India 928438-002...
  • Page 32 Item Component Spare part number For use in Hungary 928437-211 For use in India 928437-002 For use in Israel 928437-BB1 For use in Italy 928437-061 For use in Latin America 928437-161 For use in the Netherlands 928437-B31 For use in Northwest Africa 928437-FP1 For use in Portugal 928437-131...
  • Page 33 Item Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926278-001 (2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows operating system Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926274-601...
  • Page 34 Item Component Spare part number For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001 (10) Solid-state drive (2280 M.2, SATA-3): 512-GB with TLC 763008-019 256-GB with TLC 760615-038 128-GB with TLC 759848-018 256-GB 865902-019 128-GB 827560-050 (11)

  • Page 35: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel: For use on computer models equipped with a FHD infrared webcam 926834-001 For use on computer models equipped with an HD non-infrared webcam 926833-001 Display panel: 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen 847651-003 15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen 809612-014...
  • Page 36 Item Component Spare part number Hinges (2, include left and right display hinges): 926852-001 Display panel cable (includes the webcam/microphone module cable) For use on computer models equipped with an FHD display assembly and an FHD 926841-001 infrared webcam For use on computer models equipped with an FHD display assembly and an HD non- 926838-001 infrared webcam For use on computer models equipped with an HD display assembly and an FHD...

  • Page 37: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 HP HDMI-to-VGA adapter 701943-001 HP USB–C-to-USB–A dongle 833960-001 Power cord (C5 connector, 1.00-m):...

  • Page 38: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 40: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 41: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 42 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 43: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 44: Bottom Cover

    Remove the Phillips PM2.0×10.7 screw (2) that secures the optical drive to the computer. Remove the optical drive (3). Reverse this procedure to install the optical drive. Bottom cover Description Spare part number Bottom cover 926832-001 Before removing the bottom cover, follow these steps: Shut down the computer.
  • Page 45 Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips PM2.5×6.7 screws under the rear rubber feet (3) Two Phillips PM2.0×10.7 screws in the middle of the bottom cover (4) Two Phillips PM2.0×5.8 screws under the front rubber feet (5) Two Phillips PM2.0×5.6 screws on the front edge Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.

  • Page 46: Battery

    Reverse this procedure to install the bottom cover. Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number 926844-001 Description Spare part number...
  • Page 48 Lift the right side of the hard drive (2) to release it from the hard drive bay, and then remove the hard drive. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive, and then disconnect the hard drive cable (2) from the hard drive.

  • Page 49: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723BE-VB 802.11 bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 855106-855 Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855...
  • Page 50 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 51: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, 2280 M.2, SATA-3, solid-state drive with TLC 763008-019 256-GB, 2280 M.2, SATA-3, solid-state drive with TLC 760615-038 128-GB, 2280 M.2, SATA-3, solid-state drive with TLC 759848-018 256-GB, 2280 M.2, SATA-3, solid-state drive 865902-019 128-GB, 2280 M.2, SATA-3, solid-state drive 827560-050 Before removing the solid-state drive, follow these steps:...

  • Page 52: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 53: Usb Port Board

    Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install a memory module. USB port board Description Spare part number USB port board (includes power light actuator, hard drive light actuator, card reader slot, and USB port;...
  • Page 54 Remove the USB port board (2). Reverse this procedure to install the USB port board. Chapter 5 Removal and replacement procedures...

  • Page 55: Touchpad Cable

    TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 926843-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 926851-001. The TouchPad cable is available using spare part number 926843-001. Description Spare part number TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001 Before removing the TouchPad, follow these steps:...

  • Page 57: Fan

    Reverse this procedure to install the TouchPad. Description Spare part number Fan (includes cable) 926845-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926279-601 FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10 operating system Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz...
  • Page 59 Description Spare part number Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 926276-001 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows operating system Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 926277-601 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and the Windows 10 operating system...
  • Page 60 (6) Keyboard ZIF connector cable (7) Backlight ZIF connector cable (8) USB port board ZIF connector cable Detach the USB port board cable (9) from the keyboard/top cover. (The USB port board cable is attached to the keyboard/top cover with double-sided adhesive.) Remove the five Phillips PM2.0×2.9 screws (1) that secure the system board to the keyboard/top cover.
  • Page 61 Swing the display left hinge (4) up and back. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 62: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 926847-001 For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 63 Remove the heat sink (2). NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory. Remove the four Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board.
  • Page 64 On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures...

  • Page 65: Usb Port Board Cable

    USB port board cable NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port board cable is available using spare part numbers 926842-001. Before removing the USB port board cable, follow these steps: Shut down the computer.

  • Page 66: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Swing the display hinges (2) up and back. Lift the front edge of the keyboard/top cover (1) until it rests at an angle. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly.
  • Page 68 Remove the display bezel. Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part numbers 926727-001 (FHD infrared webcam/microphone module) and 919573-004 (HD non-infrared webcam/microphone module).
  • Page 69 Swing the top edge of the display panel (1) up and forward until the display panel rests upside down in front of the display back cover. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
  • Page 70 Remove the display hinges (3). The display hinges are available using spare part number 926852-001. If it is necessary to replace the display panel cable: Remove the display bezel. Release the webcam/microphone module. Release the display panel. Release the display hinges. Release the display panel cable from the retention clips (1) and routing channels built into the top, left, and bottom edges of the display back cover.
  • Page 71 If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel. Release the display panel. Release the display hinges. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the wireless antenna cables from the retention clips (2) and routing channels built into the top, right, and bottom edges of the display back cover.

  • Page 72: Speakers

    Speakers Description Spare part number Speakers (includes cables) 926857-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 73 Remove the speakers (4). Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 74: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-006 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 76: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 77: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 78: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ● Tablets without keyboards: Turn off the tablet.

  • Page 79: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 80: Hp Pc Hardware Diagnostics (Uefi)

    HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 81: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 82: Specifications

    Specifications Metric U.S. Computer dimensions Width 37.8 cm 14.9 in Depth 25.2 cm 9.9 in Height 2.5 cm 0.9 in Weight 1.9 kg 4.4 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 83: Backing Up And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 85: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 86: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 87: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 88: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 89: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 91: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 92: Index

    12 removal 61 button components 7 drives spare part number 28, 62 buttons precautions 31 HP PC Hardware Diagnostics (UEFI) button 7 preventing damage 31 using 72 optical drive eject 12 HP Recovery Manager TouchPad 10 electrostatic discharge 32...
  • Page 93 78 caps lock 8 product description 3 USB flash drive 79 drive 12 USB 3.x SuperSpeed 11, 12 using HP Recovery media 76 mute 8 USB Type-C SuperSpeed 11 recovery media network status 11 power button 7 creating 76...
  • Page 94 TPM settings 71 screw cover transporting guidelines 33 removal 35 spare part number 35 USB 3.x SuperSpeed port 11, 12 Screw Kit, spare part number 29 USB legacy support 67 security cable slot 11 USB port board security, product description 4 removal 45 service considerations spare part number 26, 45...

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