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HP Pavilion 15 Maintenance And Service Manual

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HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 15

  • Page 1 HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2013, 2014 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 6 Finding your hardware and software information ....................6 Locating hardware ..........................6 Locating software ..........................6 Right side ................................7 Left side ................................. 8 Display ................................... 9 Top ..................................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 39 Component replacement procedures ......................... 39 Battery ............................... 40 Service door ............................42 Memory module ..........................42 WLAN module ............................ 44 Optical drive ............................45 6 Removal and replacement procedures for Authorized Service Provider parts ........... 48 Component replacement procedures .........................
  • Page 9 Exiting Setup Utility ........................... 95 Updating the BIOS ..............................96 Determining the BIOS version ......................96 Downloading a BIOS update ......................96 Using Advanced System Diagnostics ........................97 9 Specifications ............................. 98 Computer specifications ............................98 15.0-inch display specifications .......................... 98 Hard drive specifications .............................
  • Page 11: Product Description

    Product description Category Description Intel Product HP Pavilion 15 Notebook PC √ √ Name HP Pavilion TouchSmart 15 Notebook PC Processors Processors are attached to the system board. Intel® 4th generation processors: √ ● Intel Core® i7-4500U 1.8 GHz processor (2.0 GB L3 cache, 15 W) ●...
  • Page 12 Category Description Intel Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5 AMD Start Now (AMD IOIC) 1.0 and AMD Start Now (AMD IOIC) 2.0 AMD graphics: √ ● AMD Radeon HD 8610G ● AMD Radeon HD 8510G ● AMD Radeon HD 8400G ●...
  • Page 13 Category Description Intel ● 6144 MB (4096 MB×1 + 2048 MB×1); not supported on computer models equipped with a 32-bit operating system ● 4096 MB (4096 MB×1 or 2048 MB×2) ● 2048 MB (2048 MB×1) Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) √...
  • Page 14 Category Description Intel ● Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo adapter (with single antenna), no support for Ubuntu Linux ● AQualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Intel Smart Connect Technology 4.1 √...
  • Page 15 Category Description Intel Operating Preinstalled: √ √ system ● Windows 8.1 Standard 64-bit ● Windows 8.1 Professional 64-bit FreeDOS 2.0 Ubuntu Linux Serviceabilit End user replaceable parts: √ √ ● AC adapter ● Battery ● Keyboard (select model replacement only) ●...
  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.
  • Page 17: Right Side

    Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. Security cable slot Attaches an optional security cable to the computer.
  • Page 19: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Records sound. Webcam light On: The webcam is in use. Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video.
  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights Chapter 2 External component identification...
  • Page 21: Buttons And Speakers

    Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 22 Component Description ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
  • Page 24: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Aluminum with midnight black 732073-001 Sparkling black 732074-001 Pearl white 737170-001 Flyer red 737171-001 Revolutionary blue 737172-001 Regal purple 737173-001 Mineral black 737174-001 Goji berry 737175-001 Hazel berry 737176-001 Raspberry 737177-001 Keyboard (includes keyboard cable): Textured island style black finish for use in Canada 719853-DB1 Textured island style black finish for use in the United States...
  • Page 28 Item Component Spare part number Textured island style black finish for use in Israel 719853-BB1 Textured island style black finish for use in Switzerland 719853-BG1 Textured island style black finish for use in Nordic regions 719853-DH1 Textured island style black finish for use in Czech Republic and Slovakia 719853-FL1 Textured island style black finish for use in Northwest Africa 719853-FP1...
  • Page 29 Item Component Spare part number In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001 In sparkling black finish 732095-001 In aluminium metal finish 732096-001 In mineral black finish 737178-001 In Goji berry finish 737179-001 In hazel berry finish...
  • Page 30 Item Component Spare part number Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 736377-501 Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 736377-601 Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 751494-001 Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 751494-501...
  • Page 31 Item Component Spare part number AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use 734829-001 with FreeDOS and Ubuntu. AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use 734829-501 with Windows Standard AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use 734829-601 with Windows Professional.
  • Page 32 Item Component Spare part number AMD A10-4655M 8670M (2.8-GHz/2.0-GHz, 2-GB L2, 1333MHz DDR3L Quad 25 W) for use 737138-001 with FreeDOS and Ubuntu. AMD A10- 4655M 8670M 2.8 GHz/2.0 GHz (2 GB L2, 1333MHz DDR3L Quad 25 W) for use 737138-501 with Windows Standard.
  • Page 33: Display Assembly Subcomponents

    Item Component Spare part number Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use 717384-001 with computer models with Intel processors, not supported on Ubuntu Linux Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo 733476-001 (18) Speakers (include, speaker cables, and 4 rubber isolators)
  • Page 34: Miscellaneous Parts

    Item Component Spare part number In flyer red finish 737171-001 In revolutionary blue finish 737172-001 In regal purple finish 737173-001 In mineral black finish 737174-001 In Goji berry finish 737175-001 In hazel berry finish 737176-001 In raspberry finish 737177-001 Webcam/microphone module (includes adhesive) 738664-001 Display panel cable (includes webcamera/microphone module cable and two rubber 732066-001...
  • Page 35 Component Spare part number Power cord (3-pin, black, 1.83-m): For use in the United States 490371-001 For use in Australia 490371-011 For use in Europe 490371-021 For use in Denmark 490371-081 For use in Switzerland 490371-111 For use in Japan 490371-291 For use in Taiwan 490371-AB1...
  • Page 36: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 500 GB 5400 rpm, 9.5 mm 669299-005 500 GB 5400 rpm 7 mm 683802-005...
  • Page 37 Spare part number Description 490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m) 490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 490371-291 Power cord for use in Japan (3-pin, black, 1.83-m) 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1...
  • Page 38 Spare part number Description 719853-051 Keyboard in black finish for use in France (includes keyboard cable) 719853-061 Keyboard in black finish for use in Italy (includes keyboard cable) 719853-071 Keyboard in black finish for use in Spain (includes keyboard cable) 719853-131 Keyboard in black finish for use in Portugal (includes keyboard cable) 719853-141...
  • Page 39 Spare part number Description 720597-161 Keyboard in painted island style pearl white finish for use in Latin America (includes keyboard cable) 720597-171 Keyboard in painted island style pearl white finish for use in Saudi Arabia (includes keyboard cable) 720597-211 Keyboard in painted island style pearl white finish for use in Hungarian (includes keyboard cable) 720597-251 Keyboard in painted island style pearl white finish for use in Russian (includes keyboard cable) 720597-261...
  • Page 40 Spare part number Description 732066-001 Display panel cable (includes (includes webcam/microphone module cable and 2 rubber screw covers) 732067-001 Power connector cable (includes bracket) 732068-001 732071-001 Hard Drive Hardware Kit (includes hard drive rubber bracket, 2 hard drive retention brackets, 2 hard drive retention screws, and hard drive connector cable) 732072-001 Display Hinge Kit (includes left and right hinges and 2 rubber screw covers)
  • Page 41 Spare part number Description 734821-001 System board AMD AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntuu. 734821-501 System board AMD AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, quad core, 25 W) for use with Windows Standard.
  • Page 42 Spare part number Description 737141-501 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, dual core, 15 W) for use with Windows Standard. 737141-601 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, dual core, 15 W) for use with Windows Professional.
  • Page 43 Spare part number Description 737983-501 System board with Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard 737983-601 System board with Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Professional 738664-001 Webcamera/microphone module...
  • Page 44: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 45: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 46: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 47: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 48: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 49: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations.
  • Page 50: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 51 Reset the battery lock (1) to the locked position. Component replacement procedures...
  • Page 52: Service Door

    Service door Description Spare part number Service door is available with the plastics kit. 732079-001 Using a small Phillips screwdriver, loosen the service door screws (1) and (2). Lift the door (3). Slide the service door (4) forward to remove. Memory module Description Spare part number...
  • Page 53 Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module.
  • Page 54: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter 675794-001 Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use with computer 717384-001 models with Intel processors, not supported on Ubuntu Linux Realtek RTL8188EE 802.11 bgn Wi-Fi adapter...
  • Page 55: Optical Drive

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 56 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 57 Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 58: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
  • Page 59: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 725617-001 Display panel 15.6 in HD WLED BrightView flat panel 732080-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 60 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 61: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in Germany 719853-041 Textured island style black finish for use in France 719853-051...
  • Page 62 Description Spare part number Painted island style white finish for use in Greece 720597-041 Painted island style white finish for use in France 720597-051 Painted island style white finish for use in Italy 720597-061 Painted island style white finish for use in Spain 720597-071 Painted island style white finish for use in Portugal 720597-131...
  • Page 63 Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 64 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.
  • Page 65: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001 In sparkling black finish 732095-001...
  • Page 66 Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3). Close the display and turn the computer upside down. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display. Component replacement procedures...
  • Page 68 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...
  • Page 69: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005...
  • Page 70 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...
  • Page 72: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 732076-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Component replacement procedures...
  • Page 74: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 75 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Component replacement procedures...
  • Page 76: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Reverse this procedure to install the optical drive connector cable. Component replacement procedures...
  • Page 78: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel Discrete processors.. 4th generation Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu 751493-001 Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Standard 751493-501...
  • Page 79 Description Spare part number AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with FreeDOS and 734829-001 Ubuntu. AMD A8-5545M A76M (2.7 GHz/1.7G Hz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with Windows 734829-501 Standard.
  • Page 80 Description Spare part number HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-001 HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-501 HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-601 Before removing the system board, follow these steps: Turn off the computer.
  • Page 81 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 82 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Component replacement procedures...
  • Page 84: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 85 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Component replacement procedures...
  • Page 86: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 87 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures...
  • Page 88: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 734448-001 19 W Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 734449-001 25 W Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete...
  • Page 89 Turn the system board upside down, with the front toward you. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 90 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.
  • Page 91: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 92 Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 93: Speakers

    Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 94: Display Assembly

    Reverse this procedure to install the speaker. Display assembly Description Spare part number Display bezel (includes 2 rubber screws) 725617-001 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare part number 732080-001 732082-001) 15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare part number is 732083-001) In aluminum metal finish 732073-001...
  • Page 95 Description Spare part number Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screws) 732063-001 Display Hinge Kit (includes 2 rubber screws): 732072-001 Display enclosure (includes 2 rubber screw covers): In pearl white finish 725611-001...
  • Page 96 Remove the display assembly (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 97 Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 98 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 99 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 100 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 101: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 102: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 103: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 104: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 105: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
  • Page 106: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 107: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
  • Page 108: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 38.56 cm 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.47 cm .97 in Weight 2.33 or 2.56 kg (depending on 5.14 lb or 5.67 (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...
  • Page 109: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768) Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65°...
  • Page 110: Windows - Backing Up, Restoring, And Recovering

    10 Windows – Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see the HP Support Assistant.
  • Page 111: Restore And Recovery

    ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software.
  • Page 112: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 102. ●...
  • Page 113: Using Hp Recovery Media To Recover

    Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 114: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.
  • Page 115: Ubuntu Linux Backing Up, Restoring, And Recovering

    11 Ubuntu Linux Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state.
  • Page 116: Performing Recovery Using The Restore Dvd

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 117 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you back up your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.
  • Page 118: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 119 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 120: 13 Recycling

    13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 121: Index

    Index updating for Ubuntu Linux display assembly AC adapter 8 computer models 96 removal 84 spare part numbers 27 updating for Windows computer spare part numbers 84 AC adapter, spare part numbers 24 models 91 subcomponents 23 action keys Blu-ray Disc ROM with SuperMulti display bezel identifying 13 DVD±R/RW Double-Layer Drive...
  • Page 122 fan/heat sink assembly HP Recovery media caps lock 11 removal 78 creating for Windows computer hard drive 7 spare part numbers 22, 33, 78 models 100 mute 11 fn key, identifying 13 recovery for Windows computer power 7, 11 models 103 wireless 11 HP Recovery partition graphics, product description 1...
  • Page 123 HDMI 8 for Windows computer models service labels product description 4 locating 15 USB 3.0 8 HP Recovery Manager for serviceability, product description 5 power button board Windows computer models Setup Utility removal 62 changing the language for Ubuntu spare part number 19, 30, 62 media for Windows computer Linux computer models 94 power button, identifying 11...
  • Page 124 system restore point, creating for WLAN module Windows computer models 100 removal 44 spare part numbers 22, 44 Top cover spare part numbers 32 top cover removal 55 spare part numbers 18, 30, 55 TouchPad buttons 10 TouchPad button board removal 64 spare part number 19, 30, 64 TouchPad zone, identifying 10...

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