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HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 6 Finding your hardware and software information ....................6 Locating hardware ..........................6 Locating software ..........................6 Right side ................................7 Left side ................................. 8 Display ................................... 9 Top ..................................
  • Page 8 Synchronizing a tablet and keyboard (select products only) ................91 8 Using HP PC Hardware Diagnostics (UEFI) ...................... 92 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............92 9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ..............94 Starting Setup Utility ............................
  • Page 9 Recovering using HP Recovery Manager ..................105 What you need to know before you get started ............105 Using the HP Recovery partition (select products only) ..........106 Using HP Recovery media to recover ................106 Changing the computer boot order ................107 Removing the HP Recovery partition (select products only) ........
  • Page 10 Index ................................116...
  • Page 11: Product Description

    AMD E1-6010 (1.35 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333 ● HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15 ● Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, √...
  • Page 12 Category Description Intel ● AMD Radeon HD 8610G ● AMD Radeon HD 7620G ● AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics ● Intel HD Graphics 5500 √ ● Intel HD Graphics, for use with 4th Generation Intel Pentium processors Panel 16:9 Ultra Wide Aspect Ratio √...
  • Page 13 Category Description Intel 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 7.0 mm or 9.5 mm ●...
  • Page 14 Power Supports the following AC adapters: √ √ requirements ● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) √ √ ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim ●...
  • Page 15 Category Description Intel Operating Preinstalled: √ √ system ● Windows 10 Standard, 64 bit ● Windows 10 Professional, 64 bit ● FreeDOS 2.0, for Intel models only ● Ubuntu Linux (select models only) Serviceability End-user replaceable parts: √ √ ● AC adapter ●...
  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
  • Page 17: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable.
  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ●...
  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
  • Page 20: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...
  • Page 21: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 24 Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
  • Page 25: Bottom

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Bottom...
  • Page 26: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 27: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Spare part number Display assembly, 15.6 in Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page...
  • Page 29 Item Component Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the 762529-001 United States With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 30 With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United...
  • Page 31 Item Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in France 765806-051 With full size textured island-style Keyboard and numeric keypad black for use in Italy 765806-061 With full size textured island-style Keyboard and numeric keypad black for use in Spain 765806-071 With full size textured island-style Keyboard and numeric keypad black for use in Portugal 765806-131...
  • Page 32 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on 753076-005 computer models equipped with Intel processors for HP Pavilion 17 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 and 15 753077-005 Notebook PC Realtek 8188EE 802.11BGN 1x1 for HP Pavilion 17 and 15 Notebook PC...
  • Page 33 Item Component Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter for HP Pavilion 17 784638-005 and 15 Notebook PC Battery Board (For use only with HP Pavilion 17 Notebook PC) 763710-001...
  • Page 34 Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W 791471-001 for use with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W...
  • Page 35 Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W 782936-001 for use with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook Intel Core 840M 2 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W...
  • Page 36 AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with 763424-001 FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with...
  • Page 37 693374-005 2 GB memory module 652972-005 8 GB memory module 670034-005 (11) Fan for use with HP Pavilion 17 Notebook PC computer models 765788-001 Fan for use with HP Pavilion 15 Notebook PC computer models 762505-001 (12) RTC battery 697917-001...
  • Page 38 For specific cable spare parts, see Display assembly subcomponents on page 30 (15) Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC...
  • Page 39 Neon purple for use with AMD processors 793828-001 Neon purple for use with Intel processors 794692-001 For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish for use with Intel processors 762501-001 Natural silver finish for use with Intel processors...
  • Page 40: Display Assembly Subcomponents

    Display Hinge Kit, non-Touchscreen (includes left and right hinges and screws) for HP 763706-001 Pavilion 17 Notebook PC Display Hinge Kit, Touchscreen (includes left and right hinges and screws) for HP Pavilion 765356-001 17 Notebook PC For HP Pavilion 15 Notebook PC...
  • Page 41 Antenna Kit, Touchscreen (includes left and right wireless antenna cables and transceivers 763692-001 and screws) for HP Pavilion 15 Notebook PC Webcamera/microphone module (includes adhesive and screws) for HP Pavilion 17 and 15 762521-001 Notebook PC Webcamera/microphone module, Touchscreen (includes adhesive and screws) for HP...
  • Page 42 Natural silver finish, Touchscreen 762514-001 Snow white finish, Touchscreen 762515-001 Vibrant red finish, Touchscreen 762516-001 Neon purple finish, Touchscreen 778263-001 Touchscreen HP Pavilion 15 Notebook PC Intel computer model 790017-001 Neon Pink 778259-001 Neon Pink, Touchscreen 778260-001 Twinkle black, Touchscreen 792436-001...
  • Page 43: Mass Storage Devices

    778266-001 Optical drive board natural silver 778856-001 Optical Drive Hardware Kit, For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in twinkle black 790019-001 For HP Pavilion 15 Notebook PC in neon purple...
  • Page 44: Miscellaneous Parts

    741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710413-001 processors 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer...
  • Page 45 For use in South Africa 755530-AR1 Screw Kit for HP Pavilion 15 Notebook PC 762522-001 Screw Kit for HP Pavilion 17 Notebook PC 765790-001 HDMI to VGA Adapter for use with computer models with AMD processors 701943-001 Rubber kit for HP Pavilion 15 Notebook PC...
  • Page 46: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 47: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 48: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 49: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 50: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 51: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
  • Page 52: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8 AH Li-ion battery 756743-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 53: Optical Drive

    Blu-ray Disc R/RW with SuperMulti for AMD models only 778266-001 Optical Drive Hardware Kit, For HP Pavilion 15 Notebook PC in twinkle black 790019-001 For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in neon purple...
  • Page 54 Remove the screw (1) that secures the optical drive to the computer. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.
  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
  • Page 56: Base Enclosure

    Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the United 762529-001 States With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom...
  • Page 57 With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United States...
  • Page 58 Description Spare part number With full size textured island-style Keyboard and numeric keypad black for use in Portugal 765806-131 With full size textured island-style Keyboard and numeric keypad black for use in Turkey 765806-141 With full size textured island-style Keyboard and numeric keypad black for use in Greece 765806-151 With full size textured island-style Keyboard and numeric keypad black for use in Saudi Arabia 765806-171...
  • Page 59 Neon purple for use with Intel processors for use with AMD processors 780099-001 Twinkle black for user with Intel processors 790018-001 For use with Intel processors for use with HP Pavilion 15 Notebook PC 788385-001 Twinkle black for use with AMD processors 792437-001...
  • Page 60 Description Spare part number Base enclosure caps For HP Pavilion 17 Notebook PC computer models 765789-001 For HP Pavilion 15 Notebook PC computer models 764081-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Remove the ten Phillips screws. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). Component replacement procedures...
  • Page 62 Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover. Carefully disconnect the following cables: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer.
  • Page 63: Display Panel

    Display Hinge Kit, non-Touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook 763706-001 Display Hinge Kit, Touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 765356-001 For HP Pavilion 15 Notebook PC...
  • Page 64 Spare part number Display panel HD cable for non-Touchscreen models (includes webcamera/microphone module cable and 763572-001 screws) for HP Pavilion 15 Notebook PC computer models Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish, non-Touchscreen...
  • Page 65 Component Spare part number Webcamera/microphone module (includes adhesive and screws) 762521-001 Webcamera/microphone module, Touchscreen (includes adhesive and screws) 762545-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal.
  • Page 67 Remove the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 68 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully.
  • Page 69 Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps.
  • Page 70 On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1) and remove the display connector (2).
  • Page 71 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3) Reverse this procedure to install the display panel.
  • Page 72: Wlan Module

    Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2 HMC for HP Pavilion 15 AMD computer models available 724935-005 for Windows 10 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter for HP Pavilion 17 and 15 784638-005 Notebook PC...
  • Page 73 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Component replacement procedures...
  • Page 74: Touchpad Button Board

    For HP Pavilion 15 Notebook PC AMD computer models In Ano silver 781767-001 In ash silver 781768-001 For HP Pavilion 17 Notebook PC Intel computer models In ash silver 765792-001 In natural silver 767059-001 For HP Pavilion 17 Notebook PC AMD computer models...
  • Page 75: Battery Board (Select Models Only)

    Spare part number Battery board for HP Pavilion 17 Notebook PC 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.
  • Page 76: Optical Drive Connector

    Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit information.) Before removing the optical drive connector board, follow these steps: Shut down the computer.
  • Page 77 Reverse this procedure to install the optical drive connector board. Component replacement procedures...
  • Page 78: Usb Board

    USB board Description Spare part number USB board for use with HP Pavilion 17 Notebook PC computer models 767120-001 USB board for use with HP Pavilion 15 Notebook PC computer models 762497-001 Before removing the USB board, follow these steps: Shut down the computer.
  • Page 79: Hard Drive

    731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001...
  • Page 80: System Board

    Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with 767417-501 Windows Standard HP Pavilion 17 Notebook PC Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux HP 767418-001 Pavilion 17 Notebook PC...
  • Page 81 Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with 782931-601 Windows Professional HP Pavilion 17 Notebook PC Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux HP 782932-001 Pavilion 17 Notebook PC Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, Dual 15 W for use with Windows Standard HP Pavilion...
  • Page 82 Intel Core 840M 4 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W for use 777102-001 with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC Intel Core 840M 4 GB i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W for use...
  • Page 83 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu 763421-001 Linux HP Pavilion 17 Notebook PC AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP 763421-501 Pavilion 17 Notebook PC AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu...
  • Page 84 AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows 766714-501 Standard HP Pavilion 15 Notebook PC AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L), quad core, 15 W for use with Windows Standard HP 763421-001 Pavilion 17 Notebook PC A10-4655M (2.0 GHz, up to 2.8 GHz, 4 MB L2), Quad 25 W, Max DDR3L-1333 for use with FreeDOS and...
  • Page 85: Shut Down The Computer. If You Are Unsure Whether The Computer Is Off Or In Hibernation, Turn The Computer On, And Then Shut It Down Through The Operating System

    AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W, Max DDR3L-1600 for use with 778258-501 FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W, Max DDR3L-1600 for use with...
  • Page 86 ● Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87 Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.
  • Page 88: Solid State Drive

    Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Solid State Drive Description Spare part number 256 GB mSATA solid-state drive MLC (not pictured) available on select models 766593-001 256 GB mSATA solid-state drive TLC (not pictured) 766594-001...
  • Page 89 Turn the system board upside down. Remove the Phillips.screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up). Remove the solid-state drive (2). Reverse this procedure to install the solid-state drive. Component replacement procedures...
  • Page 90: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC computer 763717-001 models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC computer...
  • Page 91: Memory Modules

    Spare part number 2 GB memory module for use with HP Pavilion 17 computer models 691739-005 4 GB memory module for use with HP Pavilion 15 computer models and for use with HP Pavilion 17 691740-005 computer models 8 GB memory module for use with HP Pavilion 15 computer models...
  • Page 92: Rtc Battery

    Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 93: Power Connector

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762507-001 For use with HP Pavilion 17 Notebook PC computer models 763699-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 94: Fan

    Spare part number For use with HP Pavilion 15 Notebook PC computer models 762505-001 For use with HP Pavilion 17 Notebook PC computer models 765788-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 95: Heat Sink

    Heat sink Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 19 W for use with HP 767339-001 Pavilion 17 Notebook PC computer models For use only on computer models equipped with AMD processors and discrete graphics 19 W for use...
  • Page 96 For use only on computer models equipped with AMD processors and discrete graphics 25 W for use 764083-001 with HP Pavilion 17 Notebook PC computer models Heat spreader for use with Intel computer models for use with HP Pavilion 17 Notebook PC computer 784982-001 models: NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
  • Page 97 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Component replacement procedures...
  • Page 98: Power Button Board

    Spare part number Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.
  • Page 99: Using Setup Utility (Bios)

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Starting Setup Utility (BIOS)
  • Page 100: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 101: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
  • Page 102: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 103 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...
  • Page 104: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 105: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
  • Page 106: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 107: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
  • Page 108: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions: Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in Width for HP Pavilion 15 Notebook PC 38.45 cm 15.9 in Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in Depth for HP Pavilion 15 Notebook PC 26.09 cm...
  • Page 109: Display Specifications (17.3)

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Metric U.S. Dimensions Width 32.4 cm...
  • Page 110: Display Specifications (15.6-In)

    Display Specifications (15.6-in) Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white)
  • Page 111: Hard Drive Specifications

    Hard drive specifications 1. 5 TB, 5400 1 TB* 750 GB* 500 GB* rpm* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g max 107 g max 107 g max Interface type SATA...
  • Page 112 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode 102 Chapter 10 Specifications...
  • Page 113: 11 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 114: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 115: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...
  • Page 116: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 117: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 118: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
  • Page 119: Ubuntu Linux - Backing Up, Restoring, And Recovering

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.
  • Page 120: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 121 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.
  • Page 122: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 123: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 124 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 125: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 126 Index determining version for Ubuntu Display Hinge Kit, spare part AC adapter Linux computer models 96 number 30, 53 spare part numbers 34 downloading an update 90 display panel support 4 downloading an update for product description 2 AC adapter/battery 8 Ubuntu Linux computer removal 53 action keys 13...
  • Page 127 RJ-45 (network) status 8 power button board spare part numbers 27 locating information removal 88 HP PC Hardware Diagnostics (UEFI) hardware 6 spare part number 22, 88 using 92 software 6 power button, identifying 12 HP Recovery Manager...
  • Page 128 16 system 105 models 95 USB flash drive 106 selecting for Ubuntu Linux USB 2.0 port, identifying 7 using HP Recovery media 104 computer models 94 USB 3.0 port, identifying 8 recovery media starting for Ubuntu Linux USB board...

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Pavilion 15