VeriFone V400m Installation Manual page 45

One MRA number must be issued for each V400m Terminal & Base unit
NOTE
you return to Verifone, even if you are returning several of the same model.
Installation Guide
2. Within the United States, call Verifone toll-free at 1-800-834-9133.
3. Select the MRA option from the automated message. The MRA
department is open Monday–Friday, 8 A.M.–7 P.M., EST.
4. Give the MRA representative the information gathered in Step 1. If
the list of serial numbers is long, you can fax the list, along with
the information gathered in Step 1, to the MRA department at 1-
727-953-4172 (U.S.).
•
Please address the fax clearly to the attention of the "Verifone
MRA Dept."
•
Include a telephone number where you can be reached, as well as
your fax number.
•
You will be issued MRA number(s) and the fax will be returned to
you.
5. Describe the problem(s).
6. Provide the shipping address where the repaired or replacement
unit must be returned.
7. Keep a record of the following items:
•
Assigned MRA number(s).
•
The serial number assigned to the V400m Terminal & Base device
(located at the bottom of the unit).
•
Shipping documentation, such as air bill numbers, used to trace
the shipment.
•
Model(s) returned (model numbers are located on the bottom of
the unit).
V400m
45
© VeriFone Inc. All rights reserved.