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Summary of Contents for VeriFone V400m
- Page 1 V400m Terminal & Base Installation Guide Verifone Part Number: DOC475-003-EN-A, Revision A02 www.verifone.com...
- Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.
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Page 3: Table Of Contents
V400m Full-Function Base ........ - Page 4 V400m Terminal........
- Page 5 Cleaning Kit ............42 © VeriFone, Inc. All rights reserved.
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Page 6: Audience
Installation Guide V400m Terminal & Base Preface This guide is the primary source of information for setting up the V400m and V400m Bases. Audience This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and Full-Function Bases. -
Page 7: Conventions
The lightning symbol is used as a For safety, do not string cables or warning when bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved. -
Page 8: Acronyms
Electronic Cash Register Europay, MasterCard, and Visa HSPA High Speed Packet Access International Organization for Standardization Merchandise Return Authorization MSAM Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode Long-Term Evolution © VeriFone, Inc. All rights reserved. - Page 9 Installation Guide V400m Terminal & Base Acronym Definition PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Secure Digital Underwriters Laboratories Universal Serial Bus Verifone Part Number © VeriFone, Inc. All rights reserved.
- Page 10 Installation Guide V400m Terminal & Base 1. Device Overview This chapter describes the features of the V400m and the V400m Bases. The V400m is Verifone’s next-generation integrated retail PINpad device. The touchscreen functionality and sophisticated design are perfect for high-end retail establishments.
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Page 11: Front Functions
Clear, and Enter keys • Dual-function Backspace/Clear key • Customer-entry for Cancel and Enter keys Back After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following: Functions Figure: 2 V400m Front CHARGING STAND... -
Page 12: V400M Bases
Installation Guide V400m Terminal & Base V400m The V400m Base provides a stable mounted platform for the V400m terminal. The Base comes in two versions: Bases • V400m Charging Base • V400m Full-Function Base The Charging Base supports charging only with no communication functionality. -
Page 13: V400M Full-Function Base
V400m Terminal & Base V400m Full- The FF Base supports any failover communication via dial up and Ethernet- connections for V400m Plus 3G and V400m Plus 4G units. The failover will Function Base be supported in all network interfaces available in a terminal. -
Page 14: Critical Security Protection
PCI 5.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management and MAC. • Key injection is simplified and secured with Verifone’s SecureKit key loading software. © VeriFone, Inc. All rights reserved. -
Page 15: Selecting Location
Installation Guide V400m Terminal & Base 2. Device Setup This chapter describes the setup procedure for the V400m Terminal & Base in the following sections: • Selecting Location • PIN Protection Guidelines • Unpacking Shipping Carton • Installing MSAM, SIM and Micro SD Cards •... -
Page 16: Environmental Factors
Any damage to the unit from exposure to rain or dust can void any warranty. Le terminal et la base V400m ne sont ni étanches à l'eau ni à la poussière et sont destinés à utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à... -
Page 17: Pin Protection Guidelines
Installation Guide V400m Terminal & Base PIN Protection The V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise extreme caution when conducting transactions, especially during Guidelines PIN entry: • Hand the terminal directly to the cardholder for PIN entry. -
Page 18: Installing Msam, Sim And Micro Sd Cards
Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Terminal & Base unit in the future. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. -
Page 19: Replacing Or Installing An Msam Card
The MSAM, SD and SIM cardholders are now accessible. To replace or install an MSAM card: Replacing or Installing an Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder. MSAM Card Figure: 6 Inserting MSAM Card © VeriFone, Inc. All rights reserved. -
Page 20: Replacing Or Installing A Sim Card
Installation Guide V400m Terminal & Base The V400m Terminal & Base supports two MSAM cards in a side-by-side configuration. Push in the old MSAM card, if any, to release it from the slot. Carefully insert the new MSAM card into the slot facedown (with the gold contacts facing downward). -
Page 21: Replacing Or Installing A Micro Sd Card
Lock the cover by sliding the tab to the left. Loading Use the following steps to load a roll of 57 mm x 40 mm thermal printer paper into the compartment. Printer Paper © VeriFone, Inc. All rights reserved. - Page 22 à 10 %. Ne risquez pas de perdre les données de transaction ou les capacités d'impression, connectez le terminal au bloc d'alimentation si le niveau de la batterie est inférieur à 10 %. © VeriFone, Inc. All rights reserved.
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Page 23: Power Supply
Not all configurations and device contexts require the use of a power supply –Verifone ships the power supply with the terminal as required. Contact your Verifone representative if you have changed the context in which the terminal is used or have questions about which power supply should be used. -
Page 24: Cable Connections
To connect the terminal to other devices via Ethernet, RS-232, and USB, use Cable the V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, Connections RS-232 port, and a mini-USB port. The V400m terminal must be docked on Using the FF the base to utilize cable connectivity. -
Page 25: Smart Card Reader
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Une suppression prématurée peut annuler la transaction. © VeriFone, Inc. All rights reserved. -
Page 26: Magnetic Stripe Card Reader
Installation Guide V400m Terminal & Base Magnetic The V400m has a magnetic card reader with a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and Stripe Card operating environments. Reader Figure: 14 Using the... -
Page 27: Contactless Transaction
Installation Guide V400m Terminal & Base Contactless The V400m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless Transaction smart card transactions when initialized by an application. Figure: 15 Contactless Transaction Performing To perform a contactless smart card transaction:... -
Page 28: Ff Base
PORT PORT PORT PORT The Charging Base (VPN M475-S02-00) provides a stable dock plus power Charging Base charging for the V400m Plus 3G terminal. Figure: 17 V400m Charging Base Power Connection Periodic Periodically inspect the terminal and base for possible tampering. Signs of... - Page 29 If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.
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Page 30: V400M Terminal
V400m Terminal & Base 3. Specifications This chapter discusses power requirements, dimensions and other specifications of the V400m Terminal & Base. V400m Refer to the following specifications for the V400m terminal: Terminal Unit Power • 5V DC, 2.2A Operating power:... -
Page 31: Memory
Swipe speed at 10 IPS to 40 IPS • Supports Hi/Low coercivity cards Primary Smart • ISO 7816-3, 1.8V, 3V, 5V Card • Synchronous and Asynchronous cards • EMV Approved Speaker • Mono speaker and with an external CODEC (TI TLV320AIC3110) © VeriFone, Inc. All rights reserved. -
Page 32: Communication
Print Column Width: Option for printing 24/32/42 characters per line • Supports 57 mm W x 40 mm D paper roll Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 5.x approved © VeriFone, Inc. All rights reserved. -
Page 33: V400M Bases
Installation Guide V400m Terminal & Base V400m Bases Refer to the following specifications for the V400m Bases. • Charging Base • Provides terminal charging on a mounted stand • Full-Feature Base • Apart from charging, the FF Base provides: •... -
Page 34: General Care
Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used. -
Page 35: Cleaning Instructions
V400m Terminal & Base Installation Guide Cleaning Turn off your device. Instructions Disconnect it from the power source. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. © VeriFone, Inc. All rights reserved. -
Page 36: Returning A Device For Service
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires. - Page 37 HARDWARE ID Obtain the MRA number(s) by completing one of the following: • Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.
- Page 38 Maintain a record of the following elements: • Assigned MRA number(s). • Verifone serial number linked to the V400m Terminal & Base being sent for service or repair (located on the back of the unit). • Shipping documentation, including air bill numbers utilized for shipment tracking.
- Page 39 Utilizing services from unauthorized parties may potentially void any existing warranty. All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches...
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Page 40: Device Does Not Start/Does Not Display Correct Readable Information
Verify all the cable connections including the proper insertion of the power Correct cable connector. Readable • If the problem persists, reach out to your local Verifone representative for Information assistance. Blank Display When the device display is blank: •... -
Page 41: Checking Smart Card Reader
(refer to Installing MSAM, SIM and Micro SD Cards). If the issue persists, get in touch with your local Verifone representative. Checking CTLS To check the CTLS reader: Make sure there are no obstructions between the contactless logo and the... -
Page 42: Cables
V400m Terminal & Base 7. Accessories and Cables Verifone provides a range of accessories and documentation for the V400m Terminal & Base. When placing orders, it is essential to reference the specific part numbers. Here are the available channels for ordering: Verifone online store: •... - Page 43 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.
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