Related Manuals for VeriFone V400 Series
Summary of Contents for VeriFone V400 Series
- Page 1 FIRST CITIZENS BANK LIMITED Electronic Banking Unit Operational Procedures for EMV/Contactless POS Terminal Verifone V400 series...
- Page 2 E L E C T R O N I C M E R C H A N T S E R V I C E S Terminal Operational Procedures Guide First Floor, #62 Independence Square, Port of Spain, Trinidad, W.I. Tel: 62-FIRST –...
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Page 3: Table Of Contents
T able of Contents Processing the LOGON Function ..........1 Processing a Sale/Purchase Transaction ........2 Processing a Debit Card Transaction ..........2 Processing a Credit Card Transaction..........4 Processing a Balance Inquiry Transaction ........6 Processing a Void/Reversal ............7 Processing the Reprint Function ..........8 Running the Audit Report ............9 End of Day Settlement Function..........9 Tampering with terminals ............ -
Page 4: Processing The Logon Function
Processing the LOGON Function This function is done at the start of the day or at the start of a shift, depending on the business practices conducted. On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon ... -
Page 5: Processing A Sale/Purchase Transaction
Processing a Sale/Purchase Transaction PROCESSING A DEBIT CARD TRANSACTION ( MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’ on the screen ... - Page 6 The customer then selects the preferred account type by tapping the screen options or selecting on the keypad 1 or 2 to the matching options on the screen CHEQUING SAVING If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time. ...
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Page 7: Processing A Credit Card Transaction
Processing a Sale/Purchase Transaction PROCESSING A CREDIT CARD TRANSACTION ( MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’ on the screen ... - Page 8 If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time. The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’ The terminal generates a receipt automatically. ( This is the merchant’s copy ...
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Page 9: Processing A Balance Inquiry Transaction
Processing a Balance Inquiry Transaction This function is done on Debit Cards only On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon In the ‘TRANSACTIONS’ menu, select the option - number 3 (BALANCE) by tapping ‘BALANCE’ on the screen ... -
Page 10: Processing A Void/Reversal
Void/Reversal Function On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon In the ‘TRANSACTIONS’ menu, select the option - number 2 (VOID) by tapping ‘VOID’ on the screen The terminal prompts ‘INVOICE TICKET’. ... -
Page 11: Processing The Reprint Function
REPRINT FUNCTION On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon In the ‘MERCHANT’ menu, select the option - number 3 (BATCH) by tapping ‘BATCH’ on the screen Select the option – number 2 (FIND INVOICE) by tapping ‘FIND INVOICE’ on the screen ... -
Page 12: Running The Audit Report
Running the Audit Report On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon In the ‘MERCHANT’ menu, select the option - number 1 (REPORTS) by tapping ‘REPORTS’ on the screen Select the option – number 2 (DETAILS) by tapping ‘DETAILS’ on the screen ... -
Page 13: Tampering With Terminals
Note 1. TAMPERING WITH TERMINALS Verify the identity of any third-party person claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification ... -
Page 14: Contact Information
Contact Information Officer Contact Number Officer number 627-4POS (627-4767) - Non-functional terminals Authorization Department 24/7 623-2460 - Security and fraudulent suspected matters –for g E-mail pos@firstcitizenstt.com eneral point of sale enquiries (e.g. Non-functional terminals) – for settlement settlements@firstcitizenstt.com issues Paper roll request https://www.firstcitizensgroup.com/tt/merchant- support/...