VeriFone V400m User Manual
  1. Manuals
  2. Brands
  3. VeriFone Manuals
  4. Touch terminals
  5. V400m
  6. User manual
VeriFone V400m User Manual

VeriFone V400m User Manual

Hide thumbs Also See for V400m:
Table of Contents

Advertisement

Quick Links

Download this manual
Verifone V400m Terminal
This user guide is intended for use by Wpay customers and includes:
information on the features and functions of the terminals
●
basic information on how to operate the terminal
●
descriptions of available transaction types
●
links to other useful references
●
User Guide
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the V400m and is the answer not in the manual?

Questions and answers

Related Manuals for VeriFone V400m

Summary of Contents for VeriFone V400m

  • Page 1 Verifone V400m Terminal User Guide This user guide is intended for use by Wpay customers and includes: information on the features and functions of the terminals ● basic information on how to operate the terminal ● descriptions of available transaction types ●...
  • Page 2 PINpad features Key Features Accessories available with Wpay V400m Connectivity Basic Functionality Software Installation Initialisation Logons Transaction Methods 1. Contactless reader 2. Chip reader 3. Magnetic stripe reader Transaction Types and Functions 1. Purchase 2. Refund 3. Surcharge 4. Tipping 5.
  • Page 3 PINpad features Key Features...
  • Page 4 Capacitive touch LCD display and contactless (CTLS) tap area ● Smart card reader ● Magnetic stripe reader ● Integrated thermal printer ● Secure alpha-numeric keypad ● Additional function keys ( ‘#’ , ‘*’ ) ● Alpha-numeric keypad: In order to use an alpha character the button must be pressed repeatedly in quick succession, until the correct character is shown on the display.
  • Page 5 ● Connectivity The V400m is normally connected through WiFi to the POS but if the terminal is to be used in standalone mode it may be connected to the Internet using WiFi or alternatively, the 4G cellular network. The 4G option requires a SIM card which will have been...
  • Page 6 V400m Terminal - Installation Guide - see Other Reference Material in the Appendices. The V400m does not require a cable except during charging. The cable may be connected to the terminal or to the base. Basic Functionality...

  • Page 7: Software Installation

    Software Installation Software must be installed before a V400m terminal can be used. This is typically done before the terminals are shipped but if installation is required refer to the relevant sections in the Wpay Software Installation Guide for information about installation and installation procedure - see Other Reference Material in the Appendices.
  • Page 8 The sequence may end showing that is necessary to perform a logon: A “W” in the bottom right corner indicates that a logon to the Wpay Switch is required and an “R” in the bottom right corner indicates that an Security (RSA) logon is required. These may be initiated from the POS or by pressing #, entering the password 4648 and pressing Enter (green button).

  • Page 9: Contactless Reader

    Transaction Methods Contactless reader The contactless card reader is located behind the PINpad screen. Payments may be processed by bringing the card close to the screen. Chip reader The chip reader is located at the bottom of the PINpad. After the payment amount is determined, the cardholder needs to insert the card with the chip leading and leave the card in the reader.
  • Page 10 Transaction Types and Functions The following section describes the transaction types that may be performed on a Wpay V400m terminal. The actual terminal screens may differ slightly but will be similar to those shown in the transaction sections below. Note that transaction types apart from Purchase and Refund are only enabled by arrangement with Wpay.
  • Page 11 1. Purchase A purchase transaction is the most basic and frequently used transaction. It is used when goods or services have been totaled in price and prompts the customer to present their card to authorise the transaction. Terminal screen Actions A purchase transaction can be initiated from the POS or in the case of a standalone terminal, from the Main Menu.
  • Page 12 At this screen customers can choose whether to tap, swipe or insert their card. Manual entry of a card number may be initiated at this screen if it has been configured as an allowed transaction type. See more at the Manual Entry section. Where applicable, account-type options will be displayed in accordance with what is available on the customer’s card.
  • Page 13 An EFT message is sent to the card Issuer to verify that the customer’s card is valid and the amount is available and a response of Approved or Declined will be returned. See more on managing Declines in the Declines and Errors section.
  • Page 14 2. Refund Refunds can be issued when the item/s purchased or service provided is approved for a refund according to the terms set by the merchant. Refunds of purchases paid for by card must be processed on the same card and not with cash. The ability to process refunds can be protected by use of a password.
  • Page 15 Enter the amount to be refunded. The customer may choose whether to tap, swipe or insert their card. If a customer has swiped or inserted their card they may have to select the account to which the refund will be processed. To select an option press the corresponding number on the PINpad keys or press the option on the screen.
  • Page 16 After processing, the customer may need to enter their PIN or provide a signature before the transaction response is received. The card issuer will return the refund amount as a credit to the customer’s account. The funds are deducted from that day’s settlement to the merchant. 3.
  • Page 17 Note the following about surcharging: A surcharge is not applied to a Refund transaction. Should the merchant need to ● refund the surcharge amount as well, they will need to create a refund amount that includes the surcharge amount. A surcharge may be added to a cashout in a Purchase-with-Cashout transaction. ●...
  • Page 18 4. Tipping A tip may only be applied to a Purchase or a Purchase-with-Cashout transaction. Tipping is enabled by a setting in the terminal management system. A maximum % of the transaction value may also be set, or 0% for ‘no maximum’ applies. Terminal screen Actions When Tipping is enabled three options will be displayed...
  • Page 19 If option 3 - Add other % tip is selected a new screen is presented. Enter a value of up to 99. This will be checked against the Tip Max Percentage, if set. If the Tip Max was exceeded the terminal will return to the first tipping menu to begin again, otherwise the calculated tip amount will be added to the original cost.
  • Page 20 5. MOTO and MOTO Refund MOTO (Mail Order Telephone Order) refers to transactions in which a business can process payments by entering customer provided card details without the customer being present. A password may be set in the terminal management system to restrict the use of MOTO if required.
  • Page 21 Select the type of MOTO by pressing the number of the option or pressing the option itself. Key in the purchase amount and press Enter. When prompted, key in the card number and press Enter. Key in the Expiry Date and press Enter.
  • Page 22 Key in the CVV and press Enter. If CVV entry has not been configured as mandatory in the terminal management system you may be able to press Enter to bypass CVV entry. A MOTO Refund can be initiated by finding and selecting the MOTO REFUND option on the Main Menu.
  • Page 23 The schemes and transaction types reported on, will reflect only those that are supported by the merchant. Printing and Clearing of Shift Totals is initiated as follows. Terminal screen Actions The Shift Totals function is on the Admin Menu which can be accessed from the last page of the Main Menu.
  • Page 24 After printing, a prompt to Reset Shift Totals will be displayed. If No is selected shift totals will not be reset and any further transaction counts and values will continue to accumulate indefinitely. If Yes is selected shift totals will be reset to zero and once reset, there is no ability to retrieve prior Shift Totals.

  • Page 25: Pre-Authorisation

    A pre-authorisation transaction places a temporary hold for the amount on the customer’s account, until the transaction is completed by the merchant. Enabling pre-authorisation functionality is done via the terminal management system and is currently only available for the V400m terminal in standalone mode. Terminal screen Actions A pre-authorisation can be initiated from the POS or in the case of a standalone terminal, from the Main Menu.
  • Page 26 At this screen customers can choose whether to tap, swipe or insert their card. If requested the customer should use the keypad to enter their PIN and press Enter. This screen may not display if the contactless method is chosen, unless the transaction total is above the limit for contactless.

  • Page 27: Manual Entry

    8. Manual Entry This process is used to manually enter a card number where the terminal has failed to read the magnetic stripe or chip on the card successfully. This function is only available for credit cards and it is only possible if a password has been set via the terminal management system.
  • Page 28 Key in the card expiry date and press Enter. Press Enter to confirm and proceed with the transaction. The customer will be required to provide a signature to authorise the transaction.
  • Page 29 9. Cashout A customer can ask for a cash payout if it has been configured in the terminal management system. A cashout can be done with or without a purchase transaction. Terminal screen Actions To add a cashout to a purchase transaction initiate a purchase transaction as usual from the POS or from the Main Menu on the PINpad.
  • Page 30 To initiate a standalone Cashout transaction press Enter to bring up the Main Menu and then select the Cashout option or press Next if it is not on that screen. Key in the cashout amount and press Enter. Key in the cashout amount and press Enter. The customer will need to present their card and follow the next steps as required, including entering their PIN.

  • Page 31: Printing Receipts

    Copies of customer receipts are stored in the RCP file regardless. When a v400m terminal is on-base it is assumed that the customer is near enough to the POS to pick up the full receipt. When a terminal is off-base EFT receipts may be printed from the terminal itself.

  • Page 32: Loading A Paper Roll

    Entering #77 on the terminal will reprint a local copy of the EFT receipt. If a terminal is in standalone mode receipts are always printed on the terminal itself. There will be a merchant copy and the option to print a customer copy. Note that the option to print a customer copy cannot be disabled by using #PRINT when in standalone mode.
  • Page 33 Declines and Errors A transaction may be declined when there is a user error, lack of funds or other card related problem, or a connection issue during processing. Some of the more frequently seen errors are described below. The codes are printed on the receipts. Error Code Next Steps Declined Contact Issuer...

  • Page 34: Support Contacts

    APPENDICES 1. Support Contacts Call the Wpay Hub: 1300 10 9729 (1300 10 wpay) Email: support@wpay.com.au Log a ticket in the Merchant Portal: https://flow.wpay.com.au/ The following sort of information is helpful when raising a support request: Merchant name ● Store number ●...
  • Page 35 3 - show PPID 4 - show Loyalty dB status 6 - show stored SAFs ( EFT and QC ) 7 - show Loyalty dB log o/p 8 - show h/w type ( P400, V400m etc. ) #2667 Display Current Comms setup...
  • Page 36 #9999 Manual Entry of Card Number #4438 Entry of Electronic Gift Card Number (#GIFT) 3. Other Reference Material V400m Terminal - Installation Guide V400m Terminal - Installation Guide Wpay Software Installation Guide Wpay Software Installation Guide Troubleshooting WiFi or 4G...
  • Page 37 connectivity...

  • Page 38: Document Change History

    Glossary CTLS Contactless Card Verification Value, usually a 3-digit code on the back of a card Electronic funds transfer A payment method based on a technical standard for chip cards. EMV stands for "Europay, Mastercard, and Visa", the three companies that created the standard. Liquid Crystal Display Local File Download Micro SD...

Table of Contents