Tineco PURE ONE S12V Series - Smart Vacuum Cleaner Manual
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Important Safety Instructions
SAVE THESE INSTRUCTIONS
Household use only.
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE).
![burn hazard]()
![shock hazard]()
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
![burn hazard]()
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![burn hazard]()
To reduce the risk of fire, electric shock, or injury:
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
- The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
- For INDOOR use ONLY. Do not use the appliance in outdoors, nor in commercial or industrial environments. Do not use the appliance on wet surfaces or surfaces with standing water.
- Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
- Use only as described in this manual. Use only manufacturer's recommended attachments.
- Do not use with a damaged cord or plug. If appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, return it to a service center.
- Do not handle charger, including charger plug, and charger terminals with wet hands.
- Do not put any object into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
- Keep hair, loose clothing, fingers, and all parts of your body away from openings and moving parts.
- Use extra care when cleaning on stairs.
- Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- Do not use without a filter.
- Prevent unintentional activation. Ensure the switch is in the off position before connecting to the battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or powering on the appliance with the switch on may cause accidents.
- Disconnect the battery pack from the appliance before making any adjustments, changing accessories, storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire. ![]()
When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire. - Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid comes into eye contact, seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury. - Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 266°F (130°C) may cause an explosion.
Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire. - Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
- This appliance contains battery cells that are non-replaceable. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
- Always turn off this appliance before connecting or disconnecting the motorized nozzle.
- Do not charge or store the appliance outdoors or inside a car. Only charge, store or use the battery in a dry indoor area where the temperature is higher than 39.2°F (4°C) but lower than 104°F (40°C). The charger is for indoor use only.
Note
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment, such modifications could void the user's authority to operate this equipment.
IC Note
This appliance contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
- This appliance may not cause interference.
- This appliance must accept any interference, including interference that may cause undesired operation of the appliance.
- This Class B digital apparatus complies with Canadian ICES-003.
- This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.
Overview
S12V
![Tineco - PURE ONE S12V Series - Overview - S12V Overview - S12V]()
- Magnetic attachment zone
- Dust empty release button
- Dustbin
- MAX/AUTO
- WiFi reset button (Remove the dustbin to access)
- Trigger lock
- Dustbin release button
- Trigger
- HEPA release button
- Battery indicator light
- Battery release button
S12V Plus
![Tineco - PURE ONE S12V Series - Overview - S12V Plus Overview - S12V Plus]()
- Magnetic attachment zone
- Mute button
- Dust empty release button
- Dustbin
- Built-in bluetooth speaker
- WiFi reset button
(Remove the dustbin to access) - MAX/AUTO
- Trigger lock
- Dustbin release button
- Trigger
- HEPA release button
- Battery indicator light
- Battery release button
Accessories
Note:
- Test an accessory on a small, inconspicuous area before use on sensitive surfaces.
- The "Product Components" page shows which accessories are included with your purchase.
- As shown below, there are many components compatible with this model. If you require more accessories, please visit the Tineco Official Site.
![Tineco - PURE ONE S12V Series - Accessories - Accessing the product components page Accessories - Accessing the product components page]()
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Full-size LED multi-tasker power brush
Ideal for both hard floors and carpets. Very effective for agitating dirt embedded in the carpet.
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Mini power brush
For vacuuming upholstered furniture, mattresses etc. Vacuums pet hair and removes ingrained dirt.
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2-in-1 dusting brush
Switches between a wide and a soft brush by pressing the release button. The soft brush is most effective on hard-surface furniture while the wide brush is effective for upholstered furniture, curtains, etc.
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Crevice tool
For corners, nooks, and other hard-to-reach places such as around car seats, picture frames, and cupboards.
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Soft dusting brush
Angled bristles on a slender, oval-shaped rim provide antistatic, cushioned contact. Suitable for dusting shelves, lighting, delicate surfaces, electronics and more.
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Flexible long crevice tool
Easy to bend, easy to reach tight spots. Suitable for cleaning dust behind and beneath furniture, around refrigerators, and many other tight gaps.
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Full-size LED soft-roller power brush
Perfect for hard floors, especially sensitive wood floor. Picks up coarse and fine dirt at the same time.
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Multi-angle folding tube
An articulated joint makes it adjustable to allow for flexibility when cleaning from high to low.
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Flexible extension hose
Excellent extension and flexibility to access hard-to-reach spaces; perfect for in-care use.
Compatible with all non-motorized Tineco accessories.
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Pre-filter cleaning tool
A dirty filter is a leading cause of suction loss, and this tool is designed to make your filter last much longer. Place the dirty filter inside the pre-filter cleaning tool and close the lid. Run the appliance in MAX mode, and rotate the side cover.
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Automatic pre-filter cleaning tool
A dirty filter is a leading cause of suction loss, and this tool is designed to make your filter last much longer. Simply place the dirty filter inside the automatic pre-filter cleaning tool and close the lid. Connect the tool to the main body and pull the trigger. The appliance will automatically shut off once completed.
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Hair cleaning tool
Use the end with the small blade to remove hair and debris wrapped around the roller.
Use the end with the brush to clean the brush window, and the dustbin, as required.
Assembly
Tube Installation
![Tineco - PURE ONE S12V Series - Tube Installation - Inserting the tube Tube Installation - Inserting the tube]()
Insert tube.
![Tineco - PURE ONE S12V Series - Tube Installation - Removing the tube Tube Installation - Removing the tube]()
Press the release button to remove the tube.
Brush Installation
![Tineco - PURE ONE S12V Series - Brush Installation - Inserting the power brush Brush Installation - Inserting the power brush]()
Insert the power brush.
![Tineco - PURE ONE S12V Series - Brush Installation - Removing the power brush Brush Installation - Removing the power brush]()
Press the release button to remove the power brush.
Dustbin Installation
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To clean the dustbin more thoroughly, press the dustbin release button to fully detach from the appliance.
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When re-attaching the dustbin, hold on an angle and slot the top of the dustbin into the hook on the main body. Push upwards until the hook is fixed into the slot on the dustbin and then it clicks into place.
Battery Installation
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Press the battery release button, and remove the battery.
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To replace, slide the battery into the slot at the base of the main body. The battery will click into position when correctly fitted.
Operation
Preparing for Use
Note:
- Before the first use, please charge the appliance (see "Charging the Battery") for 3-4 hours in an area where the ambient temperature is between 39.2°F (4°C) and 104°F (40°C).
- Select an accessory and attach it to the appliance before use (see "Accessories").
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Pull the trigger to activate the suction.
![Tineco - PURE ONE S12V Series - Operation - Continuous power mode Operation - Continuous power mode]()
Pull the trigger lock to hold the trigger for continuous power mode.
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The appliance will start in AUTO mode by default. After 3 seconds, press the MAX/AUTO button to switch to Max mode.
- Determine the best wall location for mounting the dock. Choose a location close to an electrical outlet and measure the length of the power cord to be sure that it will reach.
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Assemble the two bracket components, with a "click" to signify correct assembly. Once this is complete, use the screws provided by Tineco to affix the dock to the wall.
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- Ensure the wall surrounding the mounting area is free of gas or water pipes and electrical cables and wires.
- To avoid the dock falling, ensure it is firmly installed.
- Place the appliance on the wall-mounted dock for convenient storage and recharging after use.
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Place the main body on the dock.
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To avoid bristle damage, always place attachments on the dock after use.
Adhesive Magnet
- With a dustless cloth, wipe the main body and the back of your phone to remove all dust.
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- Remove the cover from the adhesive surface and place the magnet on the back of the phone. Wait 10 minutes before using.
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- With the magnet attached, place the phone on the magnetic attachment zone in order to secure on the main body.
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Note:
- The ideal ambient temperature when attaching the magnet is 59°F (15°C) - 100.4°F (38°C). Do not attach if ambient temperature is below 50°F (10°C).
- To prevent air bubbles, start at one end and gently move to the other end.
- Do not re-use the magnet if it falls off, and contact Customer Service to purchase a new one.
- If the phone is moved, return to original position to prevent from slipping and falling.
- The adhesive magnet is suitable for use on metal and plastic surfaces. It is unsuitable for use on glass, pottery or porcelain.
- As such, we recommend using phone cases made from metal, plastic, silicone, TPU, etc.
- To prevent the phone from falling due to oversized/overweight, recommended phone size/weight: less than 7.2 inches/230g.
- Magnetic attachment zone should be kept away from other magnetic objects.
Discover More
Work with Alexa
Connect your devices to Alexa and you can give voice commands to check work status, obtain a cleaning report, etc.
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Voice Prompt
for PURE ONE S12V Plus
The appliance can report the work status in real time.
List of voice prompt |
"Power on" | "Please clean the pre-filter" (when WiFi connected) |
"Auto mode" | "Please clean the dustbin" (when WiFi connected) |
"Max mode" | "Dust sensor malfunction" |
"WiFi connected" | "Brush roller tangled" |
"Bluetooth enabled" | "Air channel blocked, please remove blockages and clean the filters." |
"Bluetooth connected" | "Voice prompts on" |
"Bluetooth disconnected" | "Voice prompts off" |
"Low battery, please charge" | "Charging" |
- Press
to disable voice prompts when the indicator is illuminated. Press
again to turn the voice prompts on.
Built-in Bluetooth Speaker
for PURE ONE S12V Plus
With successful pairing, the Bluetooth speaker can play audio from your phone.
- Pull the trigger to activate Bluetooth on the appliance.
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- Enable Bluetooth on your phone and select "Tineco_XXXX" from the device list.
Note:
- If the device is not used for 30 minutes or more, Bluetooth will automatically disconnect.
NFC Reader
- The appliance is equipped with NFC technology, enabling for simpler connection to the Tineco app.
- Enable NFC functionality and place the phone within the reading area.
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- Follow the prompts on your phone screen to go to the app download page; no need to search in the App Store.
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- After the app is downloaded, the login page will automatically appear.
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- After login, the Tineco device list page will open.
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Note:
- Please enable the NFC function on your phone before use.
- First test the NFC sensing area of your phone during use to ensure compatibility with your phone model.
- Android: Only for NFC-enabled phones; iOS: Only for iPhone XR or above.
App
- All functions can be performed using the Tineco app. Download the Tineco app to access more features.
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![www.apple.com]()
![play.google.com]()
App Function Introduction
![]() | Battery Battery level in real time. |
![]() | Cleaning report Displays the dust amount, working hours and working status. |
![]() | Suction adjustment When in manual mode, swipe the phone screen to adjust suction power. |
![]() | Filter status reminder Records the severity of the dirty filter and provides a cleaning reminder as required. |
![]() | Contact us You can contact the Customer Service about any problems during the working hours. |
![]() | Feedback If you have any comments, please send us your feedback. |
Note:
- To disable the WiFi module, pull the trigger to activate the appliance. Remove the dustbin to access the WiFi button, press and hold it for 20 seconds until
lights off.
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- To enable the WiFi module, pull the trigger to activate the appliance, then press the WiFi button for 2 seconds with
blinking and the WiFi module is turned on.
Cleaning Mode Selection
AUTO mode
- In AUTO mode, the suction power will change in real time according to the amount of dust detected.
Start in two ways:
- The default setting on startup is AUTO. The appliance then takes 3 seconds to initially detect blockages or dust. If no dust is detected, power is reduced to conserve energy.
- In Max mode, press MAX/AUTO button or click AUTO in the App to enter the AUTO mode.
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MAX mode
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In AUTO mode, press the MAX/AUTO button to switch to MAX mode.
Remark: You can also swipe in the App to adjust suction power as needed.
Emptying the Dustbin
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When finished, press the release button on the side of the dustbin to empty the contents.
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Close and click the dustbin flap back into place.
Charging the Battery
![Tineco - PURE ONE S12V Series - Operation - Charging the Battery Operation - Charging the Battery]()
Connect the adaptor to the dock and outlet. To charge, secure the main body with the battery on the dock.
Note:
* If you need a spare battery, please purchase from Tineco. When secured on the wall-mounted dock, the battery attached to the main body will charge first, followed by the spare battery.
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- Only use the Tineco-provided adapter to charge the battery.
- During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months.
Runtime
- When in AUTO mode, the runtime is approximately 50 minutes. When MAX power is used, the runtime is approximately 10.5 minutes.
- Estimate data has been obtained by Tineco laboratory testing using one battery and non-motorized accessories.
Charging Time
- A full charge takes approximately 3-4 hours for one battery.
- Estimated data was obtained by a Tineco Laboratory using ambient temperatures between 39.2°F (4°C) to 104°F (40°C).
Indicator
When in Use |
![]() | Battery level > 20%: solid green light. |
![]() | Battery level ≤ 20%: solid red light. |
![]() | Blinking red light: fault. |
![]() | Light up: working. |
![]() | Blinking: possible reasons are motor failure, air channel blocked, dust sensor malfunction, brush roller tangled or filter too dirty. |
Connect to Network |
![]() | Illuminated: WiFi has successfully connected. |
![]() | Blinking: WiFi is connecting. |
During Charging |
![]() | Charging (Battery level 0%~99%) Battery indicator: breathing green light. MAX/AUTO indicator: breathing white light. |
![]() | Fully charged (Battery level up to 100%) In 5 minutes: Battery indicator: solid green. MAX/AUTO indicator: solid white. After 5 minutes: both indicator lights turn off. |
![]() | Indicator light blinking: fault. |
Maintenance
Note:
- Clean the dustbin and filters after each use.
- To maintain high performance, wash and dry the pre-filter monthly, replacing it every 6 months. Wash and dry the HEPA filter every 3 months, replacing it every 12 months.
Dustbin and Filters
mesh filter, pre-filter and HEPA filter
- Press the dustbin release button to remove the dustbin.
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- Clean with a damp cloth, taking care to prevent water entering the appliance main body and battery.
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- Turn counter-clockwise to remove the filters.
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- Clean the dustbin and mesh filter with a damp cloth. Air dry completely before reinstalling.
![Tineco - PURE ONE S12V Series - Maintenance - Cleaning the Dustbin and Filters Maintenance - Cleaning the Dustbin and Filters]()
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- Do not wash the dustbin as it contains a dust sensor. If it comes into contact with water, please dry it with a hair dryer.
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Pre-filter
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Ensure the appliance is switched off before cleaning, and remove the dirty pre-filter from the mesh filter-holder.
![Tineco - PURE ONE S12V Series - Maintenance - Cleaning the Pre-filter Maintenance - Cleaning the Pre-filter]()
Replace a clean filter to the main body. Put the dirty pre-filter into the cleaning tool and connect the cleaning tool to the main body.
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Run the appliance in MAX mode, and rotate the side cover to clean the dirty pre-filter.
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After cleaning, insert the clean pre-filter into mesh filter properly and it clicks into place. Install the clean filters and dustbin back into the main body, then close the dustbin flap.
Dust Sensor
![Tineco - PURE ONE S12V Series - Maintenance - Cleaning the Dust Sensor Maintenance - Cleaning the Dust Sensor]()
To avoid dust accumulation which can affect cleaning performance, wipe the suction mouth with a damp cloth.
HEPA Filter
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Press the HEPA release button and gently remove for cleaning. Do not use the appliance without first installing the HEPA filter.
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The HEPA filter can be washed under running water and must be completely dry before reinstalling.
Brush Roller
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Use a coin or other tool, to unlock the brush roller lock, then remove the brush from the brush window.
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Remove the debris wrapped around the roller with the Tineco Hair Cleaning Tool.
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Gently clean the transparent brush window.
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After cleaning, reinstall the brush.
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- The power brush contains electrical components which must not be soaked or washed with water.
Specifications
Product | PURE ONE S12V SERIES |
Voltage | 21.6V 2500mAh Li-ion |
Rated Power | 500W |
Dustbin Capacity | 0.6L |
Charging Time | 3-4 hrs |
Charging Input | 100-120V~ |
Running Time | AUTO: ~50 mins MAX: ~10.5 mins |
Disposal
- The battery contains materials that are harmful to the environment and must be removed from the appliance before it is discarded.
- When removing the battery, the appliance must be powered off.
- Batteries, chargers, accessories and packaging should be sorted for environmental friendly recycling. Do not put them into fire, water or soil. Do not dispose of batteries and chargers into household waste!
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- If battery leakage contacts skin or clothing, immediately flush with water to avoid irritation and seek medical help.
Troubleshooting
Problem | Possible cause | Solution |
The appliance does not turn on | No power | Charge the battery |
Auto protection for overheating | Restart after cooling down |
The suction mouth is blocked | Check and remove blockages |
Weak suction power | Dustbin and filters are full | Clean the dustbin and filters |
The pre-filter is not installed | Install the pre-filter |
The appliance is blocked (i.e. the tube, suction mouth or some other parts) | Remove blockages |
The brush roller tangled with hairs or fibers | Clean the brush roller |
Abnormal motor sounds | The appliance is blocked (i.e. the tube, suction mouth or some other parts) | Remove blockages |
Battery won't charge | The adaptor is not correctly inserted | Reinsert the adaptor correctly |
Insufficient contact between the main body and battery | Check that the main body and battery are correctly placed |
The adaptor is not designed for PURE ONE S12V | Use the original adaptor |
Indicator light blinking during charging | Light off after 6s, charging error | Check if the adaptor and battery are in good condition |
Keep blinking, no battery pack on the main body | Insert the battery on the main body |
Indicator light blinking on work | Motor failure | Remove blockages and restart |
Air channel blocked | Remove blockages |
Brush roller tangled | Clean the brush roller |
Full of dust in filter | Follow Maintenance to clean the filter |
Dust sensor malfunction | - Clean the dust on the inner sensor
- Install the dustbin correctly
|
Battery indicator blinking red on work | Battery failure | Remove the battery pack and let it cool |
Note:
If the above troubleshooting guide fails to provide a solution, please contact us at support@tineco.com or visit our website www.tineco.com for further support.
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Documents / Resources
References
Download manual
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download Tineco PURE ONE S12V Series - Smart Vacuum Cleaner Manual
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