Tineco PURE ONE S11 Series - Smart Vacuum Cleaner Manual

Important Safety Instructions

SAVE THESE INSTRUCTIONS

Household use only.

When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

To reduce the risk of fire, electric shock, or injury:

1. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance shall not be performed by children without supervision.
2. The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
3. For INDOOR use ONLY. Do not use the appliance in outdoors, nor in commercial or industrial environments. Do not use the appliance on wet surfaces or surfaces with standing water.
4. Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
5. Use only as described in this manual. Use only manufacturer's recommended attachments.
6. Do not use with a damaged cord or plug. If appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, return it to a service center.
7. Do not handle charger, including charger plug, and charger terminals with wet hands.
8. Do not put any object into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
9. Keep hair, loose clothing, fingers, and all parts of your body away from openings and moving parts.
10. Use extra care when cleaning on stairs.
11. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
13. Do not use without a filter.
14. Prevent unintentional activation. Ensure the switch is in the off position before connecting to the battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or powering on the appliance with the switch on may cause accidents.
15. Disconnect the battery pack from the appliance before making any adjustments, changing accessories, storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
16. For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
17. Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire.
18. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
19. Under improper usage, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid comes into eye contact, seek medical help. Liquid ejected from the battery may cause irritation or burns.
20. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
21. Do not expose a battery pack or appliance to fire or excessive heat. Exposure to fire or temperatures above 266°F (130°C) cause an explosion.
22. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
23. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
24. This appliance contains battery cells that are non-replaceable. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
25. Always turn off this appliance before connecting or disconnecting the motorized nozzle.
26. Do not charge or store the appliance outdoors or inside a car. Only charge, store or use the battery in a dry indoor area where the temperature is higher than 39.2°F (4°C) but lower than 104°F (40°C). The charger is for indoor use only.

Overview

1. Dust sensor
2. Digital display
3. Dust empty release button
4. Dustbin
5. AUTO/MAX button
6. WiFi reset button
   (Remove the dustbin to access)
7. Trigger lock
8. Dustbin release button
9. Trigger
10. HEPA release button
11. Battery indicator light
12. Battery release button

Digital Display

1. Brush roller tangled
2. Dust monitoring loop (Blue to red according to the dust amount)
3. Air channel blocked
4. Tineco logo
5. Dust sensor malfunction
6. WiFi indicator

Accessories

Note:

• Test an accessory on a small, inconspicuous area before use on sensitive surfaces.
• The packaging box shows which accessories are included with your purchase.
• As shown below, there are many components compatible with this model. If you require more accessories, please go to www.tineco.com or store.tineco.com.

Full-size LED multi-tasker power brush

Ideal for both hard floors and carpets.
Very effective for agitating dirt embedded in the carpet.

Mini power brush

For vacuuming upholstered furniture, mattresses, etc. Vacuums pet hair and removes ingrained dirt.

2-in-1 dusting brush

Switches between a wide and a soft brush by pressing the release button. The soft brush is most effective on hard-surface furniture while the wide brush is effective for upholstered furniture, curtains, etc.

Crevice tool

For corners, nooks, and other hard-to-reach places such as around car seats, picture frames, and cupboards.

Soft dusting brush

Angled bristles on a slender, oval-shaped rim provide anti- static, cushioned contact. Suitable for dusting shelves, lighting, delicate surfaces, electronics and more.

Flexible long crevice tool

Easy to bend, easy to reach tight spots. Suitable for cleaning dust behind and beneath furniture, around refrigerators, and many other tight gaps.

Full-size LED soft-roller power brush

Perfect for hard floors, especially sensitive wood floor. Picks up coarse and fine dirt at the same time.

Multi-angle folding tube

An articulated joint makes it adjustable to allow for flexibility when cleaning from high to low.

Flexible extension hose

Excellent extension and flexibility to access hard-to-reach spaces; perfect for in-care use.
Compatible with all non-motorized Tineco accessories.

Pre-filter cleaning tool

A dirty filter is a leading cause of suction loss, and this device is designed to make your filter last much longer. Place the dirty filter inside the pre-filter cleaning tool and close the lid. Run the appliance in MAX mode, and rotate the side cover.

Hair cleaning tool

Use the end with the small blade to remove hair and debris wrapped around the roller.
Use the end with the brush to clean the brush window, and the dustbin, as required.

Assembly

Tube Installation

Insert tube.

Press the release button to remove the tube.

Brush Installation

Insert the power brush.

Press the release button to remove the power brush.

Dustbin Installation

To clean the dustbin more thoroughly, press the dustbin release button to detach from the appliance.

When re-attaching the dustbin, hold on an angle and slot the top of the dustbin into the hook on the main body. Push upwards until the hook is fixed into the slot on the dustbin and then it clicks back into place.

Battery Installation

Press the battery release button, and remove the battery.

To replace, slide the battery into the slot at the base of the main body. The battery will click into position when correctly fitted.

Wall-mounted Dock Installation

Determine the best wall location for mounting the dock. We recommend placing it 47.25" (120cm) from the lower screw hole to the floor (may need to be adjusted based on the actual situation).

Assemble the two bracket components, with a "click" to signify correct assembly. Once this is complete, use the screws provided by Tineco to affix the dock to the wall.

• Ensure the wall surrounding the mounting area is free of gas, water pipes, electrical cables and wires.
• To avoid the dock falling, ensure it is firmly installed.

Operation

Preparing for Use

Note:

• Before the first use, please charge the appliance (see "Charging the Battery") for 3-4 hours in an area where the ambient temperature is between 39.2°F (4°C) and 104°F (40°C).
• Select an accessory and attach it to the appliance before use (see "Accessories").

Pull the trigger to activate the suction.

Pull the trigger lock to hold the trigger for continuous power mode.

• Keep sharp objects away from the digital display to avoid scratches and scrapes.

The appliance will start in AUTO mode by default. After 3 seconds, press the AUTO/MAX button to switch to Max mode and the button lights up.

Cleaning Mode Selection

AUTO Mode

• In AUTO mode, the color of dust monitoring loop changes according to the amount of dust detected. A red dust monitoring loop indicates more dust is detected whereas a blue loop indicates less is detected. This mode automatically provides the best cleaning solution.

To enter AUTO mode:

The default setting on startup is AUTO. The appliance then takes 3 seconds to initially detect blockages or dust. If no dust is detected, power is reduced to conserve energy.

When in MAX mode, press the AUTO/MAX button to enter AUTO mode.

MAX Mode

In AUTO mode, press the AUTO/MAX button to enter MAX mode and the button lights up.

APP

• All the functions can be performed using the Tineco app. Download the Tineco app from the App Store, Google Play and Tineco Official Site.
  
  www.tineco.com
  
  
  
  • iOS 9.0 or later (iPhone 5s and above)
  • Android 5.0 or later

App Function Introduction

	Battery Battery level in real time.
	Cleaning report Displays the dust amount, working hours and working status.
	Suction adjustment When in manual mode, swipe the phone screen to adjust suction power.
	Reminder of filter status Records the severity of the dirty filter and provides a cleaning reminder as required.
	Contact us You can contact the Customer Service about any problems during the working hours.
	Feedback If you have any comments, please send us your feedback.

Emptying the Dustbin

Press the release button on the side of the dustbin to empty the contents.

Close and click the dustbin flap back into place.

• Place the appliance on the wall-mounted dock for convenient storage and recharging after use.

Place the main body on the dock.

To avoid bristle damage, always place attachments on the dock after use.

Charging the Battery

• When secured on the wall-mounted dock, the battery attached to the main body will charge first, followed by the spare battery.

Connect the adaptor to the dock and outlet.

To charge, secure the main body and/or the spare battery on the dock. The battery can be recharged while attached to the main body, or separately.

Note:

• If you need a spare battery, please purchase from Tineco.

• Only use the Tineco-provided adaptor to charge the battery.
• During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators illuminated).
• Store appropriately indoors in a dry place. Do not expose appliance to sunlight or freezing temperature. Recommended temperature range: 39.2°F (4°C)~104°F (40°C).

Runtime

• When in AUTO mode, the runtime is approximately 40 minutes. When MAX power is used, the runtime is approximately 10 minutes.
• Estimated runtime data was obtained by a Tineco Laboratory using one battery and non-motorized accessories.

Charging Time

• A full charge takes approximately 3-4 hours for one battery.
• Estimated data was obtained by a Tineco Laboratory using ambient temperatures between 39.2°F (4°C) to 104°F (40°C).

Indicator

When in Use

Battery Indicator
	Three solid blue lights: full power.
	Two solid blue lights: medium power.
	One solid blue light: low power.
	One solid red light: out of power.
	One blinking red light: fault, check the troubleshooting guide.
Main Body Indicator
	Illuminated: working on MAX mode.
	Blinking: motor failure.
Indicators on Display
	Blinking: brush roller has a blockage.
	Blinking: appliance has a blockage, either in the filter or the dustbin.
	Blinking: sensor inside the dustbin is obstructed, or the dustbin is not correctly installed.
	Illuminated: WiFi has successfully connected.
	Blinking: WiFi is connecting.
	Off: WiFi is not connected, please connect.

During Charging

• The spare battery will only charge when the one attached to the main body has been fully charged (spare battery included in selected models).

	Three blue lights blinking successively: charging.
	One blinking red light: fault, check the troubleshooting guide.

Fully Charged

	In 5 minutes: three solid blue lights.
	After 5 minutes: lights off.

Maintenance

Note:

• Clean the dustbin and filters after each use.
• Use the cleaning tool to thoroughly clean the pre-filter when the indicator light shows a blocked air channel. To maintain high performance, wash and dry the pre-filter monthly, replacing it every 6 months.
  Wash and dry the HEPA filter every 3 months, replacing it every 12 months.

Dustbin and Mesh Filter

1. Press the dustbin release button to remove the dustbin.
   
2. Clean with a damp cloth, taking care to prevent water entering the appliance main body and battery.
   
3. Turn counter-clockwise to remove the filters.
   
4. Clean the dustbin and mesh filter with a damp cloth. Air dry completely before reinstalling.
   
5. After cleaning, insert the clean pre-filter into the mesh filter properly and it clicks into place. Install the clean filter and dustbin back into the main body, then close the dustbin flap.
   

• Do not wash the dustbin as it contains a dust sensor. If it comes into contact with water, please dry it with a hair dryer.
  

Pre-filter

Ensure the appliance is switched off before cleaning, and remove the dirty pre-filter from the mesh filter-holder.

Do not turn the appliance upside down when removing or installing the filter to prevent dust from entering the motor.

Replace a clean filter to the main body. Put the dirty pre-filter into the cleaning tool and connect the cleaning tool to the main body.

Run the appliance in MAX mode, and rotate the side cover to clean the dirty pre-filter.

HEPA Filter

Press the HEPA release button and gently remove for cleaning. Do not use the appliance without first installing the HEPA filter.

Do not place the appliance as above when removing or installing the HEPA filter, to prevent dust from entering the motor.

The HEPA filter can be washed under running water and must be completely dry before reinstalling.

Dust Sensor

To avoid dust accumulation which can affect cleaning performance, wipe the suction mouth with a damp cloth.

Mini Power Brush

Press against the roller end cover downward.

Pull out the brush roller.

Remove the debris wrapped around the roller with the Tineco Hair Cleaning Tool.

Fully reinsert the brush roller at an angle and push upward until it clicks securely back into place.

Brush Roller

1. Use a coin or other tool, to unlock the brush roller lock, then remove the brush from the brush window.
   
2. Remove the debris wrapped around the roller with the Tineco Hair Cleaning Tool.
   
3. Gently clean the transparent brush window.
   
4. After cleaning, reinstall the brush.
   

• The power brush contains electrical components which must not be soaked or washed with water.

Specifications

Product	PURE ONE S11 SERIES
Voltage	21.6V
Rated Power	450W
Dustbin Capacity	0.6L
Charging Time	3-4 hrs for one battery
AC Input	100-240V~

Disposal

• The battery contains materials that are harmful to the environment and must be removed from the appliance before it is discarded.
• When removing the battery, the appliance must be powered off.
• Batteries, chargers, accessories and packaging should be sorted for environmental friendly recycling. Do not put them into fire, water or soil. Do not dispose of batteries and chargers into household waste!
• If battery leakage contacts skin or clothing, immediately flush with water to avoid irritation and seek medical help.

Troubleshooting

Problem	Possible cause	Solution
The appliance does not turn on	No power	Charge the battery
	Auto protection for overheating	Restart after cooling down
	The appliance is blocked (i.e. the tube, suction mouth or some other parts)	Check and remove blockages
Weak suction power	Dustbin and filters are full	Clean the dustbin and filters
	The pre-filter is not installed	Install the pre-filter
	The appliance is blocked (i.e. the tube, suction mouth or some other parts)	Remove blockages
	The brush roller tangled with hairs or fibers	Clean the brush roller
Abnormal motor sounds	The appliance is blocked (i.e. the tube, suction mouth or some other parts)	Remove blockages
Battery won't charge	The adaptor is not correctly inserted	Reinsert the adaptor correctly
	Insufficient contact between the main body and battery	Check the main body and battery are correctly placed
	The adaptor is not designed for PURE ONE S11	Use the original adaptor
Indicator light blinking on work	Motor failure	Check the motor and cool it down
Brush roller tangled indicator blinking	The brush roller is blocked	Remove blockages
Air channel blocked indicator blinking	The appliance is blocked, or full of dust in filter and dustbin	Remove blockages, clean the filter and dustbin
Dust sensor malfunction indicator blinking	The sensor inside the dustbin is blocked The dustbin is not installed	Clean the dust on the inner sensor Install the dustbin correctly
WiFi indicator is off	WiFi is not connected	Follow the in-app guide to connect to WiFi
Battery indicator blinking red on work	Battery failure	Remove the battery pack and let it cool

Note:
If the above troubleshooting guide fails to provide a solution, please visit our website www.tineco.com for further support.