Important Safety Instructions SAVE THESE INSTRUCTIONS Household use only. When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. WARNING –...
Page 4
A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack. 17. Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire.
Page 5
WWW.TINECO.COM 1-855-292-8864 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital appliance, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Overview S12V A. Magnetic attachment zone F. Trigger lock B. Dust empty release button G. Dustbin release button C. Dustbin H. Trigger D. MAX/AUTO I. HEPA release button E. WiFi reset button J. Battery indicator light (Remove the dustbin to access) K.
Page 7
S12V Plus A. Magnetic attachment zone G. MAX/AUTO B. Mute button H. Trigger lock C. Dust empty release button I. Dustbin release button D. Dustbin J. Trigger E. Built-in bluetooth speaker K. HEPA release button F. WiFi reset button L. Battery indicator light (Remove the dustbin to access) M.
• Test an accessory on a small, inconspicuous area before use on sensitive surfaces. • The “Product Components” page shows which accessories are included with your purchase. • As shown below, there are many components compatible with this model. If you require more accessories, please visit the Tineco Official Site. www.tineco.com Products...
Page 9
Flexible extension hose Excellent extension and flexibility to access hard-to-reach spaces; perfect for in-care use. Compatible with all non-motorized Tineco accessories. Pre-filter cleaning tool A dirty filter is a leading cause of suction loss, and this tool is designed to make your filter last much longer. Place the dirty filter inside the pre-filter cleaning tool and close the lid.
Assembly Tube Installation Insert tube. Press the release button to remove the tube. Brush Installation Insert the power brush. Press the release button to remove the power brush.
Page 11
Dustbin Installation ① ② To clean the dustbin more thoroughly, When re-attaching the dustbin, hold on an press the dustbin release button to angle and slot the top of the dustbin into fully detach from the appliance. the hook on the main body. Push upwards until the hook is fixed into the slot on the dustbin and then it clicks into place.
Operation Preparing for Use Note: • Before the first use, please charge the appliance (see “Charging the Battery”) for 3-4 hours in an area where the ambient temperature is between 39.2°F (4°C) and 104°F (40°C). • Select an accessory and attach it to the appliance before use (see “Accessories”). Pull the trigger to activate the suction.
Page 13
Once this is complete, use the screws electrical cables and wires. provided by Tineco to affix the dock to • To avoid the dock falling, ensure it is firmly the wall.
Page 14
Adhesive Magnet AUTO With a dustless cloth, wipe the main body Remove the cover from the adhesive surface and the back of your phone to remove and place the magnet on the back of the all dust. phone. Wait 10 minutes before using. With the magnet attached, place the phone on the magnetic attachment zone in order to secure on the main body.
Page 15
Discover More Work with Alexa Connect your devices to Alexa and you can give voice commands to check work status, obtain a cleaning report, etc. Voice Prompt (for PURE ONE S12V Plus) The appliance can report the work status in real time. List of voice prompt “Power on”...
Page 16
• First test the NFC sensing area of your phone during use to ensure compatibility with your phone model. • Android: Only for NFC-enabled phones; iOS: Only for iPhone XR or above. • All functions can be performed using the Tineco app. Download the Tineco app to access more features. Downloads...
Page 17
App Function Introduction Battery Battery level in real time. Cleaning report Cleaning Performance dust Displays the dust amount, working hours and working status. Total dust: 0 dust/0 min Suction adjustment When in manual mode, swipe the phone screen to adjust suction power. Filter status reminder Records the severity of the dirty filter and provides a cleaning reminder as required.
Page 18
Cleaning Mode Selection AUTO mode • In AUTO mode, the suction power will change in real time according to the amount of dust detected. Start in two ways: ① The default setting on startup is AUTO. The appliance then takes 3 seconds to initially detect blockages or dust. If no dust is detected, power is reduced to conserve energy.
Page 19
Note: * If you need a spare battery, please purchase from Tineco. When secured on the wall-mounted dock, the battery attached to the main body will charge first, followed by the spare battery. Warning: • Only use the Tineco-provided adapter to charge the battery.
Page 20
• When in AUTO mode, the runtime is approximately 50 minutes. When MAX power is used, the runtime is approximately 10.5 minutes. • Estimate data has been obtained by Tineco laboratory testing using one battery and non-motorized accessories. Charging Time •...
Page 21
Connect to Network Illuminated: WiFi has successfully connected. AUTO Blinking: WiFi is connecting. AUTO During Charging Charging (Battery level 0%~99%) Battery indicator: breathing green light. AUTO MAX/AUTO indicator: breathing white light. Fully charged (Battery level up to 100%) In 5 minutes: AUTO Battery indicator: solid green.
Maintenance Note: • Clean the dustbin and filters after each use. • To maintain high performance, wash and dry the pre-filter monthly, replacing it every 6 months. Wash and dry the HEPA filter every 3 months, replacing it every 12 months. Dustbin and Filters (mesh filter, pre-filter and HEPA filter) Press the dustbin release button to remove Clean with a damp cloth, taking care to...
Page 23
Pre-filter Ensure the appliance is switched off Replace a clean filter to the main body. Put before cleaning, and remove the dirty the dirty pre-filter into the cleaning tool and pre-filter from the mesh filter-holder. connect the cleaning tool to the main body. ③...
Page 24
Use a coin or other tool, to unlock the brush Remove the debris wrapped around the roller lock, then remove the brush from the roller with the Tineco Hair Cleaning Tool. brush window. Gently clean the transparent brush window. After cleaning, reinstall the brush.
Specifications Product PURE ONE S12V SERIES Voltage 21.6V 2500mAh Li-ion Rated Power 500W Dustbin Capacity 0.6L Charging Time 3-4 hrs Charging Input 100-120V~ Running Time AUTO: ~50 mins MAX: ~10.5 mins Disposal • The battery contains materials that are harmful to the environment and must be removed from the appliance before it is discarded.
Troubleshooting Problem Possible cause Solution No power Charge the battery The appliance does not Auto protection for overheating Restart after cooling down turn on The suction mouth is blocked Check and remove blockages Dustbin and filters are full Clean the dustbin and filters The pre-filter is not installed Install the pre-filter The appliance is blocked...
Page 27
Battery indicator Remove the battery pack and blinking red on Battery failure let it cool work Note: If the above troubleshooting guide fails to provide a solution, please contact us at support@tineco.com or visit our website www.tineco.com for further support.
WHAT IS COVERED? • Your Tineco appliance has a 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual. Motorized accessories and battery bought separately come with a 1-year warranty.
Page 29
Please review the warranty carefully, and contact the manufacturer if you have any questions. WARRANTY SERVICE Register: We highly recommend that upon purchase, you register your appliance on the Tineco official website (www.tineco.com/register) and enjoy exclusive benefits. To register, please enter the last 11 digits of the serial number (found on the base of the main body).
Page 30
Contact us - We’ll get back to you within 1 business day. support@tineco.com Comuníquese con nosotros, lo contactaremos dentro de 1 día hábil. 1-855-292-8864 Contactez-nous – Nous vous répondrons dans un délai d’un jour ouvrable. Mon. - Fri. 9am - 6pm (CST)
Need help?
Do you have a question about the PURE ONE S12V Series and is the answer not in the manual?
Questions and answers