Operating Problems And Solutions - TallyGenicom 2440 User Manual

Troubleshooting

Operating Problems and Solutions

The following table identifies common operating problems and suggests solutions. If you
cannot resolve a problem, contact your dealer.
Problem
The power does not turn on.
The printer is on but it will not
print.
Paper select lever error
Solution
Make sure that the power cord is securely con-
nected to both the printer and the battery. Make
sure that the power outlet is functional. If not so,
use other outlet.
Turn the power off. Wait a minute and then turn
the printer on again. If the printer still has no
power, contact your dealer.
Make sure that the Ready indicator is lit. See "Op-
erations of the Control Panel" in Chapter 2, "Operat-
ing the printer".
If you use the interface cable make sure it is se-
curely connected to both the printer and the
computer.
If the ALARM indicator is lit, load paper. See
"Loading paper" in Chapter 2, "Operating the print-
er".
Run the printer printing test. If the printing test
executes normally, the problem is caused by the
interface, the computer, incorrect printer set-
tings, or incorrect software settings. See "Printing
Test Function" in Chapter 4, "Special mode".
Make sure that the printer Emulation selected in
your software is the same as the Emulation se-
lected on the printer. See "PRINTER CON-
TROL menu" in Chapter 4, "Special mode".
If paper is loaded and the paper select lever is
moved backward or forward, the printer turns
offline, the ALARM LED lights and the CHAR-
ACTER PITCH LED 10 blinks.
Switch the paper select lever back to its original
position.
Solving problems
6-5