Network-Related Problems; Troubleshooting When Working In A Tcp/Ip Environment - TallyGenicom 8124 User Manual

6.6
6.6.1 Troubleshooting When Working in a
TCP/IP Environment
This section describes the causes and verifications, and actions to be taken to
solve various problems that may occur in a TCP/IP environment. For information
about problems in other environments, refer to the Network Print Environment
Guide (network.pdf).
For Windows 95/Windows 98/Windows Me
When Printing Is Disabled
The table below lists actions to be taken when you click [Printers] in [Settings] of
the [Start] menu, and the printer status appears as [Unable to print (Network
Error)] in the window displayed.
The printer and host
device are connected to
different networks.
An error has occurred in
the network between the
host device and this
printer, and the connection
6
cannot be established.
Incorrect IP address for
this printer is entered.
This printer is switched off
after a print instruction is
sent from the computer, or
a print instruction is sent to
this printer while it is
switched off.
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Network-Related Problems

Cause
Check with the network system
administrator to verify that the
network connecting the host
device with this printer is linked
by a router or gateway.
[Unable to print (Network Error)]
is displayed.
[Unable to print (Network Error)]
is displayed. Select [Properties]
from the [File] menu of the
printer icon, and then select
[Port Settings] on the
[Advanced] tab. Compare the IP
address in the [FX TCP/IP
Direct Print Utility Port Settings]
dialog box with the IP address in
the [System Settings List] (for
how to print the [System
Settings List], refer to "7.4
Printing Report/List" (P.253)).
[Unable to print (Network Error)]
is displayed. Check if this printer
is switched on.
Verification
Connect this printer
directly to the network by
connecting the host
device.
Ask the network system
administrator to check the
network for errors.
Enter the correct IP
address specified for this
printer in the [IP Address]
text box of the [FX TCP/IP
Direct Print Utility Port
Settings] dialog box.
Switch on the printer.
Action