General Print Problems; The Display Remains Dark; The Display Is Lit, But The Printer Does Not Print - TallyGenicom 5040 User Manual

Troubleshooting

General print problems

Problem

The display remains dark

The printer is switched on, but noth-
ing happens (nothing is displayed,
no noise).
The display is lit, but the printer
does not print
66
Corrective action
Switch off the printer and proceed as follows:
Check that the power plug is correctly connected to the socket
1.
on the printer.
Check that the power plug is seated properly in the wall socket.
2.
Switch on the printer again. If the printer is now connected cor-
3.
rectly, the printer initializes and text is shown on the display.
If these steps do not eliminate the fault:
Replace the power cord and repeat step 3.
Check that power flows at the socket e.g. using a desk lamp, if
necessary use a different socket and repeat step 3.
Contact your dealer if the printer cannot be powered up.
Do not attempt to dismantle the printer. You might suf-
STOP
fer an electric shock.
Check that the printer is Online. If the displays shows Stop,
1.
then press the STOP/EJECT key. Try to print again.
Check the connection from the printer to the computer (inter-
2.
face cable):
Check that the interface cable is properly connected to the com-
puter and to the printer.
Check that it is the correct interface cable for your printer. Infor-
mation on the interface is located in the section
, page 8, and in chapter
printer
Check that the printer is properly adapted to the computer (con-
figured). Refer to section
rameter set in the menu under
necessary correct it.
Check whether the printer is working properly. To do this, print
3.
out a copy of the menu; see
page 53.
Check that the top cover is closed.
4.
Check that paper is inserted and loaded. Refer to the chapter
5.
, page 29.
Print media
, page 127.
Interfaces
, page 17. Check the pa-
Control panel
, page 60, and if
INTERFACES
Printing out the status page
User guide
Connecting the
,