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Metaswitch Snom Desktop phones guide - D8xx
Document version
Author
Support
Metaswitch Endpoint Pack covered by the guide
Snom phones firmware version
Relevant Metaswitch community pages
About this guide
About the CommPortal
Products supported by this guide
Installing the Device
VLAN management
Getting the phone IP address
Device provisioning
Authentication methods
MAC address authentication
HTTP/s digest authentication
Bootstrapping the Provisioning URL
Using SRAPS:
Device pre-staging:
Other methods:
Configuring via the Metaswitch Endpoint Pack (EP)
General Configuration
Steps for Provisioning
Configuration of Devices via CommPortal
Configuration Settings via EP
Specific Feature Configuration / Phone Configuration
Generic settings for TLS connections
SIP Settings
Registration Failure management
Provisioning features
Polling
Firmware Update
Codec Negotiation
Out of band (RFC-2833)
Warm and Hot Dialling
Digit Map
Shared Lines / Multiple Identities
Paging Groups
User managed function keys
CommPortal integration
CommPortal credentials management
Call Park and retrieve
Enhanced Call Park
Basic Call Park
Hot Desking
Using the hot desking feature on the phone
Accessing the phone Web UI
Custom Settings
Extending the Endpoint Pack
Troubleshooting
Re-Register
SIP trace (Maintenance - Diagnostic - Pcap trace)
Subscription Status
PCAP Trace (Maintenance - Diagnostic - Pcap trace)
System Log
Settings
Factory Defaulting the Device
Trough the Phone UI
If you know the administrator password
If you don't know the administrator password
Trough the Web UI
Recovering the phone
How to ask support
v1.0
Luca Livraga - Snom Technology GmbH
https://helpdesk.snom.com
snom_D8xx_certified.1.zip
10.1.185.0
Snom D8xx Endpoint Pack
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Table of Contents
Related Manuals for Snom D8 Series
Summary of Contents for Snom D8 Series
- Page 1 Metaswitch Snom Desktop phones guide - D8xx v1.0 Document version Luca Livraga - Snom Technology GmbH Author https://helpdesk.snom.com Support snom_D8xx_certified.1.zip Metaswitch Endpoint Pack covered by the guide 10.1.185.0 Snom phones firmware version Relevant Metaswitch community pages Snom D8xx Endpoint Pack...
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Page 2: About This Guide
In case your voice network is provided via a tagged VLAN (IEEE 802.1q) the VLAN configuration can be provided through different methods: LLDP-MED: by default the Snom devices support the network policy deployment via the LLDP-MED protocol, configuring the LLDP-MED on the... -
Page 3: Device Provisioning
In case you need to access the phone web UI you need to know the IP address of the device, you can get it from the Welcome screen or browsing the PUI: Menu Status Connection IP Connection Login Credentials Login credential by default are empty. To access just simply click on Authenticate button and follow the instructions. Device provisioning When a device is configured with the provisioning server address and authentication credentials the phone can download the provisioning data from CommPortal. - Page 4 This order of discovering the provisioning server can be changed setting the provisioning_order parameter, you can also disable one or more not needed methods. There are several ways in which this URL can be picked up by the Snom devices. Using SRAPS: You can use SRAPS (Secure Redirection And Provisioning Service) for hands-free provisioning, in order to use SRAPS you need an account on the platform.
- Page 5 In case the phone is deployed via the HTTP digest method you must also define the provisioning credentials via the settings Web client username b client password. For more info about SRAPS please consult the documentation Device pre-staging: Alternatively you can manually configure the provisioning URL via the phone web UI setting the URL into the setting_server field ( Maintenance Provision Setting URL...
- Page 6 In case of HTTP digest authentication you can also define the provisioning credentials via the http_client_username and http_client_password ( Network A dvanced HTTP Client Username / Password In case you are not providing any provisioning credential and the device is using HTTP digest authentication during the provisioning the user will be prompted to enter the credentials: After the DN the user should enter the PIN / Onboarding code: Now the phone will start the download of the configuration files;...
- Page 7 Other methods: SIP Plug&Pay: during the boot the Snom Phone sends out a SIP request to the multicast address sip.mcast.net a service on the network can provide the provisioning URL answering this request. Using DHCP: the phone requests the IP address that it requires to function on the network from a DHCP server, and at the same time requests...
- Page 8 Configuration Settings via EP The CommPortal interface allows the user to manage a large number of settings, the following table describes all the available options: Group Section Settings Description Phone Line The key will be configured as a Line or Shared line Keys capabilities /Shared...
- Page 9 Call Park This button will dial the Parked Call Retrieve Prefix + the park orbit. In case the park orbit is not defined you will be asked to Retrieve (*) enter the orbit number Transfer to This function key will transfer a call to the Voice Mail Voicemail Automatic The function key will be configured with the callback feature...
- Page 10 Daylight Savings Dial You can change the dial format number in US format Tone You can select the tone scheme used by the phone scheme Call Automatic If set the phone will automatically answer the Intercom calls (SIP calls tagged with info=alert-autoanswer Services answer...
- Page 11 Enable the stutter tone when a message is present Stutter Tone Messages Play a tone when a new message is received with auto indication Backlight Enable / Disable the Backlight on the device Enable Keyboard lock settings: if Keyboard Lock is enabled you can define a security PIN to be entered in order to unlock the keyboard. Keyboard On the device you can lock the keyboard keeping the * key pressed for 5 seconds, alternatively you can define lock timer: the Lock...
- Page 12 Desking login screen message CommPort CommPort Configure the CommPortal credentials for the other accounts al 1 .. 12 Username CommPort Password Appearance Disable Remove favorite icons menu Favorite Icons Menu Phone Configure phone's theme Theme Backgroun Configure background image d Image Image's Background image's URL for sidecar URL for...
- Page 13 Check- Enable support of check-sync messages sync support Check- Override checksync actions behavior sync action Enable Pnp Enable PnP support TR-69 ACS URL ACS URL is defined the TR-69 protocol is enabled, here you can define all the supported TR-69 settings username password TR-111...
- Page 14 Hostname Governs to which degree the use of wild cards is permitted when doing host name validation as a part of validating a server Validation certificate. The value of the flags is as follows: Flag 0 (no flags set): Wildcards are supported and they match only in the left-most label; but they may match part of that label with an explicit prefix or suffix.
- Page 15 Specifies the amount of time before a sip client transaction will be timed out. Request Default value is "16", which means the max transaction time is calculated as '16 x SIP T1 Timer ' before the transaction is Timeout considered to be failed. After that the routing tries to send the request to the next possible server or the request will be canceled at all.
- Page 16 Display How retrieved data should be displayed name Use TLS Use LDAP over TLS Sorting Sorting mode, can be: mode none: no sorting, results will be presented as returned by the server server: the phone will request the server side sorting OID (the feature must be supported by the server) client: the phone will sort the results locally Sort The list of LDAP attributes used to sort the returned data...
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Page 17: Sip Settings
Custom Custom Custom Custom settings allows to provide settings which are not handled by the Endpoint Pack. The Setting name is the name of the Settings Setting 1 Setting setting, the setting index is an optional numeric index (idx) to apply to the setting, ... - Page 18 This value specifies after how many seconds the phone should attempt to reregister when the initial registration has failed. If this value is zero, the phone will make no such attempt. Value can be single integer value (range '1' to this value) or a range like '2,10'. Randomizing 10 percent if single value is configured (e.g. 300 +- 30sec) The value can also be, for example '3,6:300'.
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Page 19: Codec Negotiation
seconds Firmware Update The endpoint pack provides also the firmware update feature. Through the page Provisioning Firmware Version you can configure the firmware version to be used on the device. You can select between one of the builtin binaries or you can provide an external Custom URL, in case you select Custom URL you must also fill the Custom firmware URL field. -
Page 20: Digit Map
* and then 2 digits For more examples and a detailed explanation please see the Snom wiki Shared Lines / Multiple Identities The first Identity is automatic deployed (also first three function keys) by the EP. -
Page 21: Paging Groups
Function Keys are configured via Programmable Keys from the CommPortal If you use multiple identities also multiple function keys need to be setup. Out of the box 3 function keys are assigned to a line. If the Shared line feature is enabled the line keys will be automatically a shared line key. Paging Groups Under the Paging Groups section you can configure up to 10 Multicast Groups. - Page 22 User Managed can be customised by the user via the phone UI. CommPortal integration Snom Phones Support integration to the CommPortal in order to fetch and synchronise some data via the JSON API. Currently we support: Server Call Logs Server Directory with Extensions and Business Groups...
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Page 23: Call Park And Retrieve
Hot Desking Hot desking feature can be used on a Snom phone to log out an existing account and then log in with a different new account. In this way different users can share the same phone at different times. - Page 24 In order to use this feature you have to: make sure the feature is enabled via the device configuration ( CommPortal Applications Enable Hot desking configure a Log Out function key to the phone: Using the hot desking feature on the phone When you press the Log Out key on the phone a confirmation screen will appear: Please note that logout screen title and message are configurable via the CommPortal Applications...
- Page 25 If the authentication succeed a confirmation screen will appear. Please note that logout screen title and message are configurable via the CommPortal Applications section of the device configuration Press Ok to conclude the onboarding. Note When the user performs a log out action all the lines (SIP accounts) will be removed from the phone. Warning All the users using the Hot desking feature on the phone must have a Log Out fkey configured on the phone otherwise they will not able to log out...
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Page 26: Custom Settings
In this section you can toggle the web interface access, you can also set the access credentials: Http User and Http Password : the credentials to access the Phone Web Interface Admin Password: the password required to access all the admin pages of the device Web Interface Access Protocol: the protocol used by the phone web server Warning Enabling or disabling the feature and changing the Access Protocol requires a phone reboot... -
Page 27: Troubleshooting
Snom EP contains an empty XML template file name phone-ext.ftl, this file can be overwritten by an EP extension. For more info please refer to the official Metaswitch documentation about EP extension: What is a pack extension ? Creating a Polycom/Snom pack extension... - Page 28 . This is mainly useful for providing to Metaswitch or Snom support and will usually be requested for any issues raised to them. For the technically savvy end-user, though, it could help resolve some trickier problems when deploying the phones.
- Page 29 EP in order to reduce the load on the phone (and network). Settings If problems are raised to either Metaswitch or Snom then they'll frequently request a copy of the configuration loaded on the phone. This can be obtained by clicking on the Settings link on the web UI.
- Page 30 DHCP server a firmware file (.swu), you can download it from the Snom Service Hub , make sure to download the firmware of the proper device model. As a first step you have to access the recovery menu:...
- Page 31 Phone will automatically reboot when the process is done How to ask support If you are a Snom partner, an ITSP or a service provider you can open a support ticket filling a request on the Snom helpdesk platform https://helpdesk.
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